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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

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Specialist Cars Exclusive Offer

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BMW 6 Series GT Launch

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2017 BMW X3 Launch

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BMW 4 Series Diesel Range at 0% Finance

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0% Financing on Servicing & Parts at Specialist Cars

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Hiring: Parts Advisor

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Hiring: Parts Advisor

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW Lower Emissions Allowance Scheme

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Diesel Technology Informer.

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Specialist Cars are proud to Support Rennie Grove Hospice

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BMW i3 Service Inclusive

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HIRING: RETAIL SALES CONSULTANT

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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Specialist Cars VIP BMW M2 Launch Event

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Hiring: Retail Sales Consultant

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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Roof off. Game on.

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Where Next?

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BMW xDRIVE.

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Explore the New BMW 5 Series and the BMW Range.

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ROAD TAX CHANGES 01/04/2017

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BMW Motability Offers

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What type of BMW Engine is right for you?

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Meet the team

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Clive Fletcher

Head of Business
  • Years in the company

Clive James

Finance Director
  • Years in the company
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Years in the company
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Years in the company
  • Department BMW Sales

Ian Payne

BMW New Car Retail Sales Manager
  • Years in the company
  • Department BMW Sales

David Hannibal

BMW New Car Retail Sales Manager
  • Years in the company
  • Department BMW Sales

Aaron Shiels

BMW Used Car Retail Sales Manager
  • Years in the company
  • Department BMW Sales

Jag Chima

BMW Used Car Retail Sales Manager
  • Years in the company
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Years in the company
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Years in the company
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Years in the company
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Years in the company
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Years in the company
  • Department Corporate

David Venn

Local Business Development Manager
  • Years in the company
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Years in the company
  • Department Admin

Calder Leighton

Aftersales Manager
  • Years in the company
  • Department Aftersales

Robert Dunnett

Service Manager
  • Years in the company
  • Department Aftersales

Marc Somers

Parts Manager
  • Years in the company
  • Department Aftersales

Sam Giambrone

Service Reception Host
  • Years in the company

Wayne Clark

Service Advisor
  • Years in the company
  • Department Aftersales

Tracy Merson

Service Advisor
  • Years in the company
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Years in the company
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Years in the company
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Years in the company
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Years in the company
  • Department Aftersales

Don Brown

Parts Advisor
  • Years in the company
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service, but very expensive

Service

Great service ! Good team ! Special thank you To Mr Colin Donno ! Very nice person and very easy to contact with!!!

Service

I had to return to the garage for readjustment of the hand brake. I had asked if it is possible to update the audio software but I'm still waiting for an answer for that. Could not tell me why car goes into 'limp home' mode at times.

Service

Everything went as promised

Service

Having asked prior if my main service had to be done by Bmw and being told no as long as genuine parts were used and because of the price i was quoted by Bmw i had it done where i could afford at present. Computer could not be reset.Disappointed.

Service

Even with a booked appointment it takes over 30 mins to get checked in and the loan car.

Service

Very satisfied, the service was faultless. No complaints at all.

Service

Very efficient and answered all questions.

Service

Car in for airbag recall. Job done on time and car returned as I left it no grease or dirty stains or finger marks. Well done makes a change from what normally happens.

Service

I booked for a Saturday so unfortunately they couldn't take me home but they allowed me to pick up the following day from the sales office.

Service

It would have been nice not to lose the car for another day despite letting the service department know exactly what was required... but I was pleased to have everything explained.

Service

really relaxed

Service

Had small problem, but dealt with quickly and without problem.

Service

Professional hand over and I was kept informed all of the way. A stress free conclusion.

Service

Would have liked a courtesy car for the day but availability would have taken the mileage over recommended figure

Service

Car was picked up and returned to my home address which is very useful. Everything happened as agreed.

Service

problem was within 24 hours of buying the car, delay between a local dealer and yourselves was disconcerting and took a week to fix. Service made NO contact all done through the sales rep and our pushing for info, never really got explanation

Service

see above

Service

Smooth and efficient, as usual.

Service

As above

Service

Very friendly and helpful throughout

Service

Everything always done on time and to our satisfaction

Service

staff great

Service

I took my car for its second service. When I drove away I noticed that the car was suggesting it needed the brake fluid changing in September. The service was in August.I phoned to question- can't do it as part of the plan come back two weeks later

Service

Efficient. Knowledgeable. Pleasant.

Service

As above but with additional lack of knowledgable staff

Service

It was obviously not fixed (a vibration) however returned to me as resolved (at the 1st visit)

Service

All staff were very helpful and professional

Service

Maintenance check completed efficiently and handbrake adjustment requested has given me peace of mind.

Service

They did the job, and kept me informed.

Service

Vehicle low oil warlning light illuminated on way home, needed to return vehicle to have correct level of oil added. Ian Freeman dealt with it instantly and efficiently as he always does.The vehicle misfires in wet. This still happens.

Service

Car in for repair twice in a week but now seems ok. No loan car offered firs time and was without a car for. 3 days. Car arranged second time. Ian the technician was very helpful.

Service

Excellent customer relations.

Service

Keep me well informed

Service

You would have to contact me

Service

Quick and efficient service.

Service

All perfect

Service

Kept waiting far too long 11/2 hour service took 3 hrs

Service

Fault fixed but as it is a common fault perhaps should have been recalled?

Service

Had to wait quite a long time to be seen (30 minutes) compared to previous services elsewhere. however staff were friendly and attentive

Service

I was given a number of calls to keep me updated on progress with the repairs and nothing was too much trouble for the service team.

Service

Engineers were on the ball

Service

Still waiting to hear about an update for the navigation system

Service

good service but always a little late on the time promised.don't be so ambitious with the estimated finish time and I wont come back so early and have to wait.

Service

I feel cheated and made to look like a idiot by someone trying to get more money from me.

Service

Very good service and quick turnaround time. Wash and vac could have been better though.

Service

Service completed to spec and time. Additional items were identified and I was able to discuss early resolution. Costs were competitive.

Service

Super efficient, helpful and friendly. Could not fault the service at all.

Service

See above

Service

Time lines are a bit off. Left the car all day, no phone call as to progress on arrival told the programming would only be 10 minutes which turned out to be 30 minutes. Then the car was washed, told this would be 20 minutes turned out to be 50 minute

Service

The work was completed while I waited (Brake fluid service) and the car was cleaned before I left the dealership. In the interim I was able to work using the centre's Wi-Fi and enjoying light refreshments.

Service

Note sure whether or not to blame Specialist Cars from wrong setting of service indicator and for issuing no reminder of service due. Having said that they worked hard to correct the mistake. Service was carried out 2 months overdue - which cost me.

Service

I received conflicting information - when car recovered I waited until later on to check it had been received (would have expected a courtesy call to say it had arrived) then had to chase the following day to find out what was happening!

Service

Friendly stuff and professional

Service

Wayne, the Service Advisor, was having to deal with separate issue report by myself and my husband. He managed us both very well.

Service

Same as above

Service

It was just an MOT but always enjoy visiting Specialist Cars with comfortable reception area and knowledge that the car is being inspected by BMW experts.

Service

No issues

Service

See my comments above.

Service

As above

Service

The staff were very helpful in finding us a car within our budget

Service

Took 3 hours for someone to call me back

Service

I was there for an MOT and, at £39.99, it was cheaper than far less superior garages....my car was valeted and cleaned amazingly also for this price so I left feeling very impressed and happy

Service

Couldn't answer question on car

Service

Got exactly what I wanted

Sales

Always helpful and friendly. Quick responses to questions and emails and I was kept informed on expected delivery date.

Sales

everything done nicely with no hurry

Sales

excellent all round

Sales

Sales team were very professional.

Sales

Was provided with all relevant information based on my requirements and no pressure to add to cost.

Sales

As above.All went smoothly from order to handover.Loved every second. Always felt Welcolme.

Sales

Responded to all requests for info and test drives. Provided info in a timely and complete manner. Darrin was the sales person.

Sales

No pressure just help and advice.

Sales

Very professional service and experience.

Sales

Could not fault anythin

Sales

I got an amazing car for an amazing price.

Sales

Great service by Darrin Taylor. 2nd car from this centre and will definitely return

Sales

Purchase and delivery both went seamlessly with Lee and senior members of the team being able to answer any questions we had.

Sales

Angelo the sales person was brilliant. He kept me informed throughout the transaction which at times was difficult due to the failure of another BMW dealership to honour a confirmed sale. Specialist Cars and Angelo were exemplary throughout.

Sales

Specialist Cars Stevenage surpassed all my expectations

Sales

Lee wadsworth was a true "Old School" sales exec.... no hard selling, no wrong info, true to his words and most importantly did every thing possible to satisfy our requirements right from the quote stage the delivery stage

Sales

All round excellent experience

Sales

Our salesman (Gary) was helpful, friendly and very knowledgeable, we was kept up to date with all information and progression of our order.

Sales

Specialist Cars provided an outstanding customer experience with my purchase led by Gary Hampton.

Sales

The sales person was extremely professional, upgrading my car to a new one was very easy and the process simple and a pleasure.

Sales

Ashley Baulk was good as my contact

Sales

Everything went smoothly and to plan & I was kept well informed as to the delivery date of my new car.

Sales

I was informed because I wanted a petrol car that it could take up to 12 weeks for delivery. I was kept informed of progress regularly.

Sales

As above

Sales

I was informed all the way through the purchase to the highest degree

Sales

Given regular updates on the progress of my new car. Always someone available to help with any questions I might have.

Sales

Was kept well inform any issues was sorted out straight away

Sales

The sales people are friendly and ensure that you are treated as a valued customer. They maintain contact and as a returning customer it is nice to be recognised by familiar faces.

Sales

The sales representative Darrin Taylor kept me informed at every stage of the process, from placing of the factory order to ultimate delivery of the car. The handover process was very comprehensive and helpful.

Sales

Good customer focus

Sales

Brilliant service

Sales

They make every visit a pleasure, very polite welcoming, and I always have free drink

Sales

n/a

Sales

Angelo Evangelou, helped us every step of the way with the purchase of our new BMW car with Motability. His personal attention, helpfulness, knowledge and honest straightforward approach were excellent. Hospitality from Angelo and Staff very good.