Loading...

ABOUT SPECIALIST CARS STEVENAGE.

We know the needs of BMW drivers are highly specialised. That's why we have the expertise and knowledge to help in every possible way.

Meet the team

Clive Fletcher

Head of Business
  • Department Stevenage

Tony Murphy

General Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Car Manager
  • Department BMW Used Cars

Calder Leighton

Aftersales Manager
  • Department Aftersales

Tom Kelsing

Local Business Development Manager
  • Department Corporate Sales

Bill Overington

Group Corporate Manager
  • Department Corporate Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Group Marketing and CRM

Matthew Beedham

Group Marketing Executive
  • Department Marketing and CRM

Josh Simmons

Database Marketing Administrator
  • Department Marketing

Megan Ralph

BMW Genius
  • Department BMW Sales

Amanda Jenkins

Sales Administration Manager
  • Department Sales Administration

Paul Humphrey

Used Car Retail Sales Manager
  • Department BMW Used Car Sales

Tahnee Legate

Sales Administrator
  • Department Sales Administration

Karen Pegg

Sales Administrator
  • Department Sales Admininstration

Maria Obradovic

Sales Administrator
  • Department Sales Administration

Stacey Hunt

Sales Administratot
  • Department Sales Administration

Michelle Tham

Sales Administraot
  • Department Sales Administration

Lucy Randall

Sales Administrator
  • Department Sales Administration

Andrew McCulloch

Key Account Manager
  • Department Corporate Sales

David Venn

Key Account Manager
  • Department Corporate Sales

Adam Zieba

Key Account Manager
  • Department Corporate Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Alex Jobbins

Retail Sales Consultant
  • Department BMW Sales

Alex Wright

Local Business Development Manager
  • Department Corporate Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Used Car Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW New Car Sales

Ashley Best

Retail Sales Consultant
  • Department BMW Sales

Bo Kaplan

Retail Sales Executive
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

Gary Hampton

Retail Sales Consultant
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Huseyin Eren

  • Department BMW Sales

Jason Ungaro

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consultatn
  • Department BMW Sales

CUSTOMER REVIEWS.

Our dealership star rating is based on customer satisfaction scores from real customers.

It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where our own customers have subsequently elected to complete a satisfaction survey online.

You will also see below customer comments, which are unedited.

 

  • New Car Sales

    • 145 ratings
    • 29 comments
  • Customer Service

    • 729 ratings
    • 233 comments

Very happy with the service

Sales

Angelo has been a pleasure to deal with.

Sales

i am totally happy they are very good.

Service

The service was good.

Service

The service was very good.

Service

I only score lower as when originally diagnosed the problem I returned the car to have both repairs done and received the courtesy car at a cost. I was called after the 1st day to be informed to collect the car as one repair was done the other wasnt.

Service

The staff were fantastic, the receptionists were lovely. They asked me if I wanted the car washed, they had not cleaned the car.

Service

Very good service

Service

they are a pleasure to deal with .

Service

Very efficient

Service

Excellent experience, however my brakes have been squeeking as I pull away and I mentioned this to the man that collected the car. When I was called I was told that this was checked and they couldn't hear anything.

Service

there was a little wait for the vehicle to be made ready.

Service

I choose to travel to Stevenage for my services rather than use Elms BMW which ironically is 200m from my front door. The reason is the service from one particular member of the team. This gentleman is called Rob Dunnett. He is excellent.

Service

I arrived early with two dogs in the car.The staff at the service centre and sales could not have made us more welcome.They provided me with coffee and water for the dogs .I was informed of a local dog walk . Great service thanks Specialist Cars

Service

The airbag warning light has come on since the visit for the air bag replacement

Service

I mentioned a number of items requiring attention but the faults were not correctly diagnosed first time around, thus requiring a 2nd visit.

Service

Over priced petrol when returning the car. Even though I had filled the car up prior to returning - i got charged for more at £2 something a litre. costing me £40 for a quarter of a tank basically?

Service

Really helpful

Sales

I requested that my car be ready for 1pm as I had an appointment. At 1.51 it was finally returned to me. If the garage knows that a deadline is not achievable they should say so at the beginning so that the customer can make other arrangements.

Service

The service was very good.

Service

It was the first time I had a "while you wait" service/inspection visit. It would have been useful to know at the time of booking how long it was expected to take. It was approx. 90 minutes - longer than I had assumed as it was a 4.30 appointment.

Service

Whilst the replacement car was useful, it was still a pain having to pick the car up at peak rush hour. 40 minutes to drive 11 miles home.......

Service

only in for oil change as lots of short runs since getting the car last august

Service

Tracey was excellent, very good customer service.

Service

It was a great welcome with excellent staff attitude. Very rare these days!

Service

The service received from Specialist Cars on this visit was outstanding in every respect. My continued excellent experience of this dealer means I will buy another BMW when the time comes to change.

Service

water pump issue.

Service

I was told that the car would be returned within 1.5h. The car was taken straight into your workshop, but it was nearly 2hours before I got it back. This was disappointing!

Service

The staff are really helpful and friendly.

Service

i am very happy with it.

Service

The service was very good.

Service

I was satisfied with the service, but the visit should have been unnecessary as it was only 3 weeks since the last service, and the wear on the tyres had not been identified

Service

The Specialist Cars salesman who dealt with us was excellent and has been providing very good support following our purchase.

Sales

They handled my situation very well.

Service

They definitely need to sort there car washers.

Service

The centre forgot to wash my car.

Service

I was not expecting to have to pay £300 for an oil/fluid change as it had a 5 year extended warranty on it. This was it's first service it had since I bought it in December 2013 and the extended warranty was pushed a selling point! Very disappointing

Service

Absolutely excellent.

Service

Car was more than a month later than promised. Was also delivered with the wrong wing mirrors - not rectified for 9 days.

Sales

Very supportive and pleasant.

Service

Look after well

Service

Kept informed

Service

The work took longer than expected.

Service

Very friendly and helpful.

Service

Would have been completely satisfied if it wasn't for the high cost of the service which I wasn't prepared for. Don't like the feeling of loss of control caused by the car's computer telling me that a service is required. Nor the high estimated cost

Service

Tyre had been going down from day of purchase but still charged as advised tyre had a puncture ?????

Service

Had an issue with steering feel. they couldn't feel it with a test drive. Got the car back and it was apparent straight away. Checked the tyre pressure and found that they were a couple different on each side. Sorted issue

Service

The service was very good from the staff but there was no lift home from the dealership and I live twenty miles away. I have no train station where I live and also no bus service. I felt stranded.

Service

The service was very good.

Service

asked for vehicle not to go through car wash. was not good.

Service

warning lights engine management. lights came on again after leaving.

Service

they are very good.

Service

Very friendly and informative.

Service

we had some confusion over the service package i had brought it was not added.This was however dealt with by the sales manager.

Service

Very helpful.

Service

The service from the staff was good but it took five days for the work to be completed.

Service

The side view camera is still not working even though it was replaced.

Service

Excellent customer service, Coffee on arrival,fully informed of the works to be carried out and expected duration of service,

Service

I would have liked my case for pursuing a warranty claim to have been championed on my behalf rather than it being necessary to complain to BMW customer services. see comment lower down for more info.

Service

they were very courteous and very helpful.

Service

Very good service.

Service

The service at Specialist Cars in Stevenage is excellent, most importantly the Service Advisor, Carolyn, is quite simply the best service advisor I have come across in many years of motoring. She is outstanding.

Service

A very painless experience! I was informed that it would take approximately 90 mins and my car was returned service and gleaming in 70 mins. Fantastic service.

Service

The service took longer than expected.

Service

Always polite.

Service

Excellent service.

Service

Very good service.

Service

Slick efficient process of car at reception courteous staff. Not living locally I was armed with reading material to wait while the car was serviced , was given a time scale of a couple hours was in fact ready in half the time - excellent experiance

Service

i am completely happy.

Service

The reception lady was very good, very attentive, Wayne was really and very helpful.

Service

The staff were pleasant, but my car was handed back with the same fault, so I have to return.

Service

My only real issue was that during the process I was put under pressure to take delivery of the car earlier than I wanted. The actual sales negotiation was very good and the handover and after sales check up were perfect.

Sales

the bluetooth issue was not resolved.

Service

Very friendly staff. Everything was perfect from initial booking through to collection of vehicle.

Service

Very prompt service.

Service

I was misquoted for the oil service.

Service

David was a star. Very responsive to customers needs.

Sales

Approach to renewing the car was not the same as in previous years. This starting with the initial visit to the dealership and greeting. Once car was agreed there was long periods of being left on my own?

Sales

I had to come back as the warranty work was not completed on the service.

Service

it was ok.

Service

free end of warranty check and charged £ 51 , no one has called back after numerous calls .

Service

lovely.

Service

Exceptional service.

Service

i am completely happy with them

Service

Satisfactory.

Service

There is never any hassle.

Service

they were very good very helpful.

Service

Due to the excellent customer service received I will remain loyal to the BMW brand in the future.

Service

Work carried out in a timely manner.

Service

It took three visits to the centre to repalce the door mirror of my car.

Service

Very good service.

Service

Very polite and helpful.

Service

Cannot fault the staff.

Service

Happy with the dealership.

Service

they are brilliant. they did not replace the gear shift selector knob but this was not important.

Service

Service provided was consistantly first class whoever I spoke/dealt with.

Service

The service was good but I wish that the dealership had called me to tell me it was difficult to park.

Service

Friendly and engaging staff. Well presented showroom with clear expression of brand values.

Sales

This is the second car that we have brought from this dealership in just over a year. One of the reasons for going back there was that we wanted to buy from David Hannibal (salesman) a genuine guy.

Sales

Excellent.

Sales

No hand over so had no idea of what had been done. When stopping at a junction I almost overshot the junction due to very poor brakes, when checking I noticed the discs and pads had been replaced. Good job nothing was in front.

Service

Brillant service but the warning lights for the airbags is still coming on.

Service

Very pleasant and helpful.

Service

We have put a complaint in about the Managers.

Service

I was kept waiting from 10am in the morning to 6pm at night for the centre to carry out the work on my car.

Service

I was very satisfied but the one thing I was not happy with was the fact that I had to spend a lot of money on new brake pads and I do not do a lot of miles.

Service

Very happy with the dealership.

Service

No prior information of options like wait to collect, etcJobs done on car were not discussed in advance and confusion if they were covered by warranty

Service

I can honestly say that they are 5 star.

Sales

on the day we picked up the car the stripes we had ordered to be fitted were badly fitted and we had to point this out to the dealer. there were air bubbles in every strip and knife cuts and the lines were not level and parts were peeling

Sales

The service was very good.

Service

Very helpful

Service

Very efficient and polite.

Service

The staff at Specialist Cars Stevenage are friendly, courteous and professional. It was the lack of these qualities at the dealership I purchased my Mini from that made me change to Stevenage, despite further distance away. No regrets.

Service

Normal the customer service is 1st class. But this time the was in for longer than planned over a week. I had to chase for updates and the cost information was given to me changed. £825 to over £1300.

Service

Very friendly.

Service

They were very good, although it did feel a bit overwhelming when I took delivery of the car. I am not sure how much I really took in as they explained. I liked the video I got between the car arriving at the dealership and me taking delivery.

Sales

Very good service.

Service

I think they always do a very nice job of valeting the car.

Service

They were really, I was really impressed. The customer service they give is excellent.

Service

i was very happy with the service.

Service

The service was very good.

Service

Astronomical cost of re-programming the CBS to ensure the car is serviced correctly as required with Service Inclusive. No parts were used and took less than 2 hours. No clear reason was given for the failure.

Service

They did not keep me informed

Service

we were impressed with the courtesy driver on the day. He was outstanding.

Service

I had an MOT and when the receptionist called me to say my car was ready I asked how much it would be and she said £30. However when I collected my keys and went to pay I was told it was £38!! This was the only issue I had.

Service

My original car order was delayed by two months, so the dealership worked very hard to find me a same spec/better spec option to the original lead time, so exceptional support in this respect, but it remains disappointing.

Sales

The work took a bit longer than expected.

Service

I had a set of winter tyres fitted which was completed at the same time.

Service

The dealership was very helpful and understanding.

Service

Ian Taylor who has helped us in the past, always gives us a first class excellent service.

Sales

The service was very good.

Service

Absolutely fine.

Service

An excellent service provided by reception, sales, and people dealing with the finance. Lee in sales was extremely knowledgeable and provided a professionalservice.

Sales

This was the best experience I've ever had as Wendy went out of her way to first make sure that I got an excellent deal and then going out of her way to even pick me up from work on the day of delivery.

Sales

They are always very good and make me feel comfortable.

Service

Very good and helpful.

Service

This is the 5th car I have purchased from Specialist Cars, it tells you immediately how satisfied I am with them and BMW

Sales

The service was very good.

Service

The problem is still ongoing.

Service

A good service as always.

Service

They are always very good, I get very good service, I am always very pleased with them.

Service

The service advisor Catherine was very good.

Service

The car was not ready when I was told that it would be. I was also told to take the car in early if I wanted a courtesy car.

Service

Excellent service.

Service

it was very easy and professional . they were brilliant.

Service

Friendly staff but it took 4 visits to sort problem

Service

The problem was not fixed so I have to return tomorrow.

Service

They didn't valet as good as previous dealerships.

Service

The chap who dealt with it was called Wayne, I had no idea what to do and Wayne was excellent. He also gave me his direct line in case anything went wrong with my car.

Service

Always amazing service

Service

Very friendly and efficient. Nice comfy waiting area where I could do my work.

Service

It has vastly improved.

Service

they were very good.

Service

I thought the girls were really superb.

Service

The service was very good.

Service

They did not have the bushes replacement on the job sheet so the car had to stay in over night to complete this.

Service

the service advisor who looked after me condescending and rude. the work however was ok.

Service

Have purchased 3 cars now each time through David Hanibal who always provides great service.

Sales

they were very good.

Service

The car was in SC because the work that I requested to be done when I took the car to them on 19th April had not been carried out. At the time the IT systems were down & the car was returned without the tyre pressure problem being correctly addressed

Service

Really helpful

Service

Excellent dealer service.

Sales

Constant and very transparent communication throughout the transaction.

Sales

They didn't finish the job properly.

Service

Confusion of who had accountability for courtesy car between yourselves and BMW Assist mean that I had to arrange myself with BMW assist. Everything else was fine.

Service

there is an issue with regard to the booking i was advised it would be ok to bring the vehicle in for 8.00am but on the day the service advisors did not start untill 8.30am

Service

The staff were very helpful but they said the sat nav upgrade would take 4 hours but they ended up keeping the car for three days.

Service

It needs to go back in because they needed to order parts.

Service

There was a bit of a delay when collecting my car but that was fine.I have noticed today though that the service book was not stamped so there is no record of the work done in the service history

Service

I have always used the dealership, they are like one of the family and the staff that deal with me are excellent. Sam is very welcoming. Rob the work shop manger takes care of me is fantastic.

Service

Ian who has been there for a number of years, I find him very good. I feel that having to pay for a courtesy car aftering spending £30,000 plus is not very good, I know it is a minimal amount but I do not think I should be charged.

Service

They failed to point out to be that the valve head gasket had gone and there was a massive oil leak when i got home so they should have noticed this when they did the service as they changed the oil.

Service

on the day the service reception team picked me up from the station to make sure i got there without getting wet and i appreciated them going out of their way to arrange this. However the new fog light was not ordered as i requested to replace the br

Service

they were quick and efficient

Service

Rob Dunnett was excellent, service was brilliant. Courtesy car was great. Good communication at all times.

Service

It was brilliant.

Service

Ordered car in feb2014 with an expect delivery date of end march but finally arrived 4th june. Dealer could not give me any reason for delay because MINI were not giving them any information.

Sales

There was a delay with the work being completed and i had to chase the dealership for an update.

Service

it took a long time to process the bill make payment and arrange a receipt for the work carried out.

Service

It had to go in for 2 days, it would have been better going in for the 1 day, but the part was not available.

Service

Staff were extremly attentive and I was well looked after!

Service

The service was very good and the staff do a great job.

Service

Very very professional and reasonably priced.

Service

The service was very good.

Service

i was completely happy. They are very professional and friendly.

Service

They were alright but they never give me any paperwork on what as been done or checked

Service

The service was good.

Service

Kept me informed

Service

I have no issue with the dealership and they were very professional. My issue is with BMW and the fact they won¿t offer any compensation for the issue with the cam belt and they want me to pay for a new engine for nearly 10k which is more than the ca

Service

The service was fantastic, the staff were great as always my only complaint was the internet, I was unable to send and receive emails meaning that I couldn't work while I waited which is such a great service to have.

Service

i was completely happy.

Service

The staff were friendly

Service

The staff are really nice and helpful but I have not had any paperwork confirmation of what work was carried out at the dealership.

Service

Friendly,approachable. Staff excellent service and lovely relaxed enviroment.

Service

Very good experience

Sales

Very helpful and friendly. Great service. Thanks!

Service

They are always very friendly and welcoming.

Service

Happy with the dealership.

Service

service advisors and reception staff are excellent but workshop are a bit hit and miss

Service

Really helpful at the dealership.

Sales

All contacts made with the service personnel were dealt with in a very polite, efficient manner, it was a pleasure to be dealt with so efficiently

Service

I requested the return of the car at 5.00.pm. At 5.15.pm. I called to find out when the car would be returned. It eventually arrived back at 5.45pm.

Service

It took 10 hours for the MOT to be carried out.

Service

An excellent Dealership all staff are very helpful and an impeccable service.

Service

All was well

Service

Was provided with very good customer service and very supportive in working through the whole selection process.

Sales

It was easy to arrange the service and the car was collected and returned as expected.

Service

they are quite good.

Service

Best coffee ever ;)

Service

The service was fantastic.

Service

Specialist Cars kindly fast tracked the work as it involved a known defect that had led to total rear light failure on one side of the vehicle. They took the opportunity to remedy the defect on both sides, however.They were brilliant!

Service

The service was very good.

Service

Really happy at the price and the service

Service

The problem has not been fixed, it has has to go back in.

Service

Very friendly, efficient and professional.

Service

It went very well

Service

The service was good.

Service

They were accommodating and very helpful.

Service

Emma was fantastic, resolved a rather sensitive issue and her communication throughout was excellent

Service

Problem not resolved but car returned clean and hoovered. No contact directly from service dept.

Service

The service was good

Service

Very attentive and knowledgeable staff

Service

Well organised and all went smoothly.

Service

Car was in for a repair under warranty. It had a full tank of petrol when I dropped it off, when I collected it there was a quarter of a tank of petrol left and somewhere in the region of 200 miles put on the clock.

Service

Treatment and service by Angelo was excellent. I can't speak highly enough of him.

Sales

I don't believe that it had a service and I just had a check. Which is not a service in my eyes.

Service

The staff are always polite, helpful, friendly and professional.

Service

Car in intially for service & MOT but subsequently also required some work in the bodyshop. Rob in service was usual helpful self alongside Andy @ the bodyshop who kept me well informed & delivered a good experience.

Service

the ease of booking, the email confirmations and the staff were all very good - my only issue is the previous comment about selling me a mini that was in proper working order would have been better!

Service

Booked in for full service, when I got home the air conditioning did not work.

Service

The service was good.

Service

Again, after the visit, one rear bulb stopped working. Sure it was working before

Service

I was not informed of the work that was required.

Service

I was told that my car wouldn't be ready until 1pm due to having a MOT as well as a service, but I needed to be back at work by then. Karam arranged that my car would be ready by 12pm and texted me by 10 am to let me know.

Service

great experience, very welcoming and professional. i was happy to have my car cleaned inside and out - thank you.

Service

****** expensive!!!!!

Service

Terrific service.

Service

they were fine

Service

Exceptional Service.

Service

they are very helpfull.

Service

Paul Travers(?), your master technician is excellent.My only slight complaint is that I didn't receive details of the repairs performed under warranty other than verbally. I like to keep a record of the work done on the car.

Service

they fitted me in at short notice and completed the work quickly.

Service

With the exception of the Sales Manager (Nigel Dunne), none of the other sales staff completely understood the online build process, the brand and various available BMW products. Urgent training is required, particularly the Finance Manager.

Sales

Labour cost too high eg £99 to fit a set of break pads labour. After spending over £600 on services half hearted attempt to clean it.

Service

Kept me up to date.

Service

See below

Service

they were good. a phone call to say the car would be staying night would have preferable to a text

Service

Pleased that the dealership were able to look at my vehicle earlier than I was advised due to my concerns regarding my car.

Service

It took longer than expected

Service

I have always been very happy with the dealership.

Service

They were very very helpfull .

Service

The girls in service reception are very helpful, they kept me fully informed.

Service

Thanks to the service guys they did a good job like usual.

Service

Staff treat you well, they can't do enough for you. Overall a pleasant experience

Service

They have improved a lot since the last time I used them

Service

they are very good. they never seem to have a courtesy car available.

Service

The dealership did everything they were requested too.

Service

Excellent staff and service every time I visit

Service

The staff are the best and very helpful

Service

Extremely happy Angelo was very informative regarding the X1 and definitely knew his product

Sales

we were very happy