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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

Meet the team

Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

Tony Murphy

BMW General Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Sales Manager
  • Department BMW Sales

Paul Humphrey

New Car Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

David Hannibal

Retail Sales Consultant
  • Department BMW Sales

Huseyin Eren

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW Genius
  • Department BMW Sales

Sam Chuck

BMW Genius
  • Department BMW Sales

Matt Elliott

Retail Sales Consultant
  • Department BMW Sales

Kimberly Graham

BMW Showroom Host

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Alex Wright

Corporate Sales Manager
  • Department Corporate

Tom Kelsing

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Emma Wilkins

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Alec Chambers

Parts Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Joe-Ann Edwards

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 81 ratings
    • 19 comments
  • Service

    4.3
    • 247 ratings
    • 57 comments

the car went in for service, replace a faulty part and kept waiting , took 6 months to get the car back. Obsolete part ordered ? called very regularly for updates never kept informed. customer services rep was wrong on the part req,d and only got sor

Service

David in service was good, technicians were not helpful.did not listen to me.

Service

service was fine however found it really difficult to get hold of them. no update had been given.

Service

The service was very good but I felt that the delivery was rushed.

Sales

I had the collection and drop of service.

Service

I would have preferred a like for like with a courtesy car.

Service

They are great.

Service

Andy Barington who worked on the car is clearly an M specialist. He worked on my car last time and came out to talk through the work giving me confidence that my car was in safe hands.

Service

Very good

Service

I went to the centre as I was pulling in the battery light had just come on, the centre agreed to have a look at the battery. It was nearly closing time when I went back to the centre there was only a salesperson left, I asked him if was alright for

Service

Had to be retained overnight as not service you thought it wasNot properly cleaned when returned

Service

Well organised,very friendly.

Service

Car was cleaned - but the cleaning was very poor.The car looked like someone had used a dirty cloth to dry the car, resulting in me having to hand wash the car myself.

Service

The staff are very professional, polite and friendly.

Service

Professional, knowledgable and able to provide me with all the information I needed to make an informed choice- great

Sales

I looked after well.

Service

The car was not ready when it was supposed to be.

Sales

Lee Barker did an excellent job.

Sales

Very happy with the service.

Service

It was really good.

Service

The service was very good.

Sales

Excellent experience from start to finish and Wendy was extremely helpful.

Sales

Excellent throughout. Wendy and Ian were really helpful and charming

Sales

They were really good, they treat you really well.

Service

It was straighforward.

Service

when I picked it up this time I found quite a few black marks on the door pull and leather interior. Clearly these have come from a mechanic with dirty fingers. I think they should really clean their hands before getting into the car.

Service

The whole service experience is the best I think one can expect for such an activity. Very friendly, efficient and speedy.

Service

I asked for them to check my breaks, but they still squeak.

Service

Getting the final finance approval took a bit of time

Sales

Very polite staff

Service

Really helpful and provided a courtesy lift into town.

Service

pleasant experience I drive a 35 mnute journey for my service due to hih quality

Service

Service was good amazing staff. Awful car wash. Way over market rate repairs.

Service

There was a lack of communication but the staff are incredible to deal with.

Service

Excellent service, right from the shuttle service to the train station to the ease of collection and the valeted condition of the car.

Service

There was a delay with the pickup.

Service

Well dealt with.

Service

Wayne is excellent - good that he knows the customer and matches the needs with his knowledge.

Service

Staff were friendly, made me feel very welcome my only disappointment was the complimentary vehicle wash/clean was not up to its usual standard

Service

The car went in for body work (part paid by 3rd party's insurer and part paid by me) and a service, and I was very please with everything. Very minor quibble - on return a couple of vehicle settings were not as I had them before.

Service

David Hannibal was very patient with me as it took about three visits to the showroom to decide what model to choose. He explained all the features and answered all my questions. He certainly new his product.

Sales

Very good service.

Service

This is our second BMW, and the second bought from Specialist Cars. David Hannibal is a superb salesman, we came to try to hand back the car as my husband was made redundant and we walked away with a new car!

Sales

They are very good there.

Service

caroline is extremely helpful, but some others not so much.

Service

I when told the car would take an extra day I was reassured that it would be ready for collection at 12. It was my wedding anniversary and we had lunch booked at auberge du lac. the car was not ready ruined the whole lunch.

Service

The cost ruined the experience

Service

Experience was very transactional - it was just like buying any other car I have bought, there was nothing that differentiated the service for me. Which considering the cost of this car was disappointing.

Sales

Fantastic experience.

Service

The service was very good.

Service

Part of the works needed was a regas to the aircon. This was done but there was found to be a problem with my AC system that maybe could've been found before I was charged £50 for a regas that wasn't needed?

Service

Great feedback regarding condition of brakes tyres, etc.On time and complete.

Service

Very helpful. There was a good will gesture from BMW because I have had problems before with the car.

Service

All done quickly and efficiently.

Service

The service was very good.

Service

It was really good.

Sales

It was very good.

Service

Welcoming smile upon arrival and very friendly staff, thank you. PS we also enjoyed the coffee machine, whilst we waited.

Service

I think it is a bit cheeeky to pay a fee for courtesy car.

Service

The salesman was very helpful. Really pleased with Dave Hannibel.

Sales

The finance team need to prepare properly and know the vehicles. No use opening with 'your car has run flat tyres' in order to sell me tyre cover when the car doesn't. It felt like the attitude was all I need to do is sit down and he will sign.

Sales

Service by Lee Barker was outstanding. Very courteous, friendly, not pressurised at all with perfect knowledge of the car and its capabilities/features.

Sales

Everybody was friendly and helpful.

Service

Very good service.

Service

Pretty good but the PDI lacked attention to detail.

Sales

I had to wait 1.5 hours when picking up my vehicle

Service

The showroom was very clean and displayed a wide range of vehicles. We were made to feel very welcome and valued customers.

Sales

Lee Wadsworth was very helpful.

Sales

I was very happy. They were all very helpful.

Service

Q2. Is tyre replacement Service? Usually 5*, but, only 4* now. I had brass valve dust caps on all 4 tyres. Specialist Cars replaced both rear tyres & my wife picked up the car. When I got home, I noticed only 1 brass left, 1 plastic and 2 missing

Service

But I had to return to update the instrument panel as it had not been changed from 2015 to 2016. An inconvenient 40 mile round trip.

Service

Very helpful staff.

Service

The steering wheel had never been straight. I mentioned this but was told the warranty for this is only 12 months or 8k miles. News to me. So they wanted to charge me £275 for a 4 wheel alignment which is outrageous!

Service

Good service adviser. She kept me informed about the work progress.

Service

The salesperson is great and very attentive, and very responsive. He is the reason that we go back time and time again, and the center itself is very organised. I live in cambridge and drive all the way to stevenage because of the extremely satisfact

Sales

The fact that 2 tyres were needed, we were advised that they needed replacing. The dealership did NOT have the tyres in stock to do there and then (not helpful) and secondly we managed to purchase the tyres elsewhere at an absolute substantial saving