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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Winter Offers

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BMW XDRIVE.

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730Ld Saloon

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X3 20d M Sport

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X5 40d M Sport

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X6 30d M Sport

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640d M Sport Convertible

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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Specialist Cars VIP BMW M2 Launch Event

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Hiring: Retail Sales Consultant

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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Motability, from the eyes of a customer.

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Specialist Cars Rides for Charity!

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Roof off. Game on.

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Where Next?

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Ultimate Black Friday Has Arrived.

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Meet the team

Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

Tony Murphy

BMW General Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

BMW New Car Retail Sales Manager
  • Department BMW Sales

David Hannibal

BMW New Car Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Jag Chima

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Department BMW Sales

Sam Chuck

BMW Genius
  • Department BMW Sales

Matt Elliott

Retail Sales Consultant
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

Alex Wright

Corporate Sales Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Alec Chambers

Parts Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Joe-Ann Edwards

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Experienced staff

Service

Car was picked up and delivered when promised the service was done and important information was given to me on tyre wear also a recall was acted upon during this period so that a further visit was not necessary.

Service

Barry the man that does pick ups and drop offs was excellent as always.Service from receptionist a little strange, felt like I was being rushed away despite no queue, usually speak to a service person but didn't this time - seemed odd.

Service

service was ok, on the fault-fault finding took some convincing that there was a problem (it was found as a recall item) in the end, took a couple of days.delivery service- car arrived 3 hrs after the time stated

Service

I had to make all contacts and was not advised that my car could be returned to my home

Service

Fast efficient customer friendly service easy to book and was exactly how long they said it would be

Service

The actual service / experience was fine but not very impressed with the booking in procedure beforehand

Service

Efficient and gratis safety check of running gear and repair to kerbed wheels. Appreciated mitigating costs to a loyal customer.

Service

As soon as I came in the receptionist was very nice friendly and made me laugh and feel at ease

Service

Winter wheels fitted and car wash took too long. Was quoted 1.5 hours plus wash. So agreed to wait. Left garage 3 plus hours later and computer telling me tyres needed to. E inflated to correct pressure.

Service

Because you are soooo good.

Service

Good customer service and friendly staff

Service

I found that after the brake pads were changed my brakes squeal under certain conditions. This hasn't happened before

Service

Everything was what I wanted and expected from booking to payment

Service

very poor.First they confirm the price and then change the mind?

Service

everything done at right time and quickly. The only issue is that the person changes things in side when they do the cleaning - eg moving the chair and I sometimes forget how to get it back to where I want it

Service

The service was good but when I left to go home the car had a problem on the motorway and I had to turn round and take it back which was a pain. The problem was a bad spark plug. I would have thought that the technician would have checked this out.

Service

I was able to book the service for a time that was convenient for me. The facilities were excellent and I was able to utilise the high quality wifi to work whilst waiting for the service to be completed and the car was serviced quickly & efficiently.

Service

The service was great

Service

All good and attended too first time

Service

Rep Polite and courteous

Service

Staff very curious professional and booked my car in with minimal of fuss

Service

Excellent friendly service and it took less time than they said it would

Service

Completed within time & washed

Service

as always top quality customer service. Received a couple of calls throughout the day and the car was ready so was pain free when i needed to collect

Service

I accept it could have been a difficult repair, however the vehicle was with the garage all day and it was still 18:45 when it was ready. Felt a little like it was left to last as it was a warranty repair. I am also not 100% sure the issue is fixed.

Service

Very poor communication, no phone calls to keep updated as to what is happening with vehicle.Nobody seemed interested in the extra information I tried to give when dropping vehicle off.

Service

Every thing worked well from pleasant reception to service being on time.

Service

You advised me the service was due, we agreed a convient time, you provided a loan car, it was ready more or less when you said it would be. Great, I didn't really have to think about it

Service

Friendly service, could communication from staff, could feedback.

Service

The problem I had has still not been explained properly

Service

Disstisified with mot assessor.

Service

Car not ready on collection

Service

Please call me and I will explain .

Service

Had to pay £10 for an admin fee to get a loan car which having a 7 series i think is wrong.Need 2 rear tyres and asked for a quote. Received quote, went on line with service agent and they were 50% less on line by a tyre company. Feel duped.

Service

everything handled professionally

Service

I booked in was happy to wait. Everything was as expected

Service

Feel valued. Comfortable atmosphere. Kept up with progress.

Service

Everyone friendly and professional

Service

Friendly efficient service from the moment we entered the office.

Service

The agent was very helpful as was the receptionist. The waiting lounge was clean, tidy and wellbstocked with papers and coffee.

Service

Because I got what I wanted for my car and because I was able to wait in comfort while the work was carried out. If I have one comment it is that the volume on the tv was too low . . . you had to be a lip reader!!!

Service

The services and MOT were completed on time and at a reasonable cost.

Service

The end to end experience is always spot on. They even offered me a lift to the station!

Service

Excellent service from start to finish

Service

I was kept updated of the progress and notified that the brake issue was at the rear rather than the front (which I had assumed and asked to be replaced) both the lady on reception and the customer service advisor where very professional & pleasant

Service

My BMW suffered an engine management issue.in the past i could have the vehicle checked whilst i waited via the key analysis. This time i had to take a day off work. In fAct the car needed some parts replaced so it needed to be in for the day.

Service

There was a lack of communication after the service. Issues were not explained. These have been discussed with the relevant staff but, I would say, that I am still not entirely happy.

Service

No issues whatsoever

Service

Timely, courteous service, swiftly done at a fair price

Service

As always, very friendly efficient service, absolutely the best after sales department I've dealt with. The less than perfect score comes from the fact that as I've had repeated component failures, I need some time to pass before confident it's fixed

Service

Professional and friendly service. Kept fully informed during day.

Service

Great service from Colin Donno

Service

It was hard to get through to find out if the car was ready, plus the 12volt socket in the dahsboard is not working

Service

The service was very slick, organised and efficient.

Service

Poor communication Lack of customer care and options that live up to the BMW brandLack of issue ownership at manager level

Service

Everyone was welcoming, informative and pleasant. I was made to feel very comfortable while I waited. When it came to pay/leave there seemed to be no system for ensuring customers were dealt with in an order.

Service

Warm welcome , prompt attention by enthusiastic staffService explained and offered 3 year service deal which I accepted

Service

No hassle. All done within the time expected. No surprises.

Service

Aside from a slightly underwhelming valet service on the car (which has been discussed already), everything was perfect! Sam was really helpful and I was kept in coffees whilst I waited.. All was well explained to me, and everyone was very courteous

Service

I always receive excellent customer service at specialist cars

Service

A first class service from Stevenage BMW at all levels.

Service

Exceptionally courteous and prompt service by Specialist Cars' staff. Car returned washed and immaculate.

Service

Very efficient and good service including pick up of car

Service

Hassle free and very friendly service

Service

As always they handles everything brilliantly. Not their fault but the car went in with one small problem and ended up having to have lots of stuff done

Service

Professional and flexible. Very good customer service.

Service

busy

Service

Always very welcoming

Service

Carried quick and kept well informed

Service

Good service

Service

Quick service, good communciation and help

Service

Everything went according to plan

Service

Delivery to station and collection were on time with train journeys, the car was ready on time.

Service

Quality of work good, nice friendly staff. My only issue is timing, dropped off at 8am, call at 2.30pm to say car was going in, then at 4.30 to say it wouldnt be ready in time so it ran over to the following day so no car for a night

Service

efficient, friendly service as always

Service

Always given a first class welcome and attention throughout my car's time at Specialist Cars Stevenage.

Service

They listened and found us the right deal

Service

Work completed on time. Was kept informed of progress.

Service

Very good service and nice people however had to wait a while to get my car back.

Service

MOT booked along with an investigation, took a day off work, and only MOT was completed. Was still in reception at 6:30. Have had to book another day.

Service

looked after from start to finish

Service

Car was collected promptly and returned sooner than expected, in which time it had had its brakes serviced, MOT completed and been cleaned.

Service

I was always quite intimidated going to a main dealer(I have always used the official BMW parts department rather than eurocarparts)my car is sept 2005 it's in very good condition and my pride and joy-

Service

From booking the car in to having the work completed all went fine, with no problems

Service

The time to change the tyre was excessive

Service

Because I was charged for a brake inspection which I didn't need on the car. I the dealership was profiteering from the need for me to have the car MOT'd and the the service indicator re-set. Not good.

Service

I called the service dept to ask what time they closed, i was told 7pm. It took me 3 1/2 hours to do a 20 mile journey, Due to the M25 being closed only to find when i arrived at 3 mins to 7 it was closed.

Service

Good welcome coffee offered free wi fi offered car washed and hoovered

Service

Very friendly and, I feel, honest. The 2 hour service actually took more like 3 hours, which was a bit of a pain, but otherwise no problems. They also price matched two tyres which I was very pleased about.

Service

car was returned with hardly any petrol left

Service

Just the length of time it took to diagnose the issue. I am aware that this was due to the number of breakdown you had in but still frustrating

Service

I was pleased with the service received and the staff were very efficient. However, I received 3 (!) phone calls from 2 different people at the garage telling me my car was ready! Seems excessive as I did say that I would be in to get it shortly!

Service

Polite and friendly service

Service

I was made to feel welcomed and at ease on my arrival. Staff were pleasant, and went through the process of my service with me.this made me feel special as was given their attention.

Service

Good customer service all round

Service

Long wait to be seen both when dropping the car off and again when collecting the car.

Service

I gave this answer because the last time my car went in for a service I pointed out that the leather gator if that's what you call it around the hand break has worn and looked as if it was 20years old !!!I was informed that it would be replaced

Service

The whole operation from start to finish went very smooth.

Service

Everything that was required to be done was done - except a courtesy vacuum clean of the estate boot area.

Service

2 returns to het car sortedPoor communication

Service

I have several cars. BMWs service routine is second to none. It is booked in and worked on Friday for precisely the time slot agreed, and they stick to it. The reception lady is fantastic, regularly serving good quality coffee, chatting and joking

Service

Great customer service from Colin Donno

Service

Spec Cars Stevenage look after my car AND me! I wait whilst it has a maintenance check in a comfortable lounge, enjoy complimentary coffee and have peace of mind knowing the car is checked to the highest standard - and washed for me too!

Service

They make it easy on the customer, train station pick ups, comfort while you wait and nice clean car on return.

Service

Lack of information, car took longer than told ( 2 days longer ) with the exception on the lady on reception I found staff unprofessional.

Service

Overall, it was timely and a lack of communication. When I called to ask what was happening, either everyone was busy or they would phone me back, which never happened. Some people were very rude.

Service

Great customer service, good advice, made a real effort to accommodate my needs and ensured we had a courtesy car to go on holiday.

Service

Reported whistle on heater not sorted and creaking Windows not sorted but I have been told you will have another look as these the next time the car is in the garage.

Service

Have been a customer for 15 years and the service has been impeccable from booking the car in, being kept updated on progress and receiving the car back clean.

Service

My car computer still reports I am due for a service.

Service

Overall, the process worked very well. However, I had to phone to check that the car was ready, and I had the sense that reception had been waiting until the end of the day to make their call, rather than doing so when the car was actually ready

Service

Very efficient service, easy to get the courtesy car sorted,

Service

Prompt effiicient service

Service

Have not impressed me this time as I said must have car back for 4pm which gave me a spare hour, arrived a 5.20pm making me lat for an appointment plus issues detailed below.

Service

Because I was completely satisfied!

Service

Pleasant greeting on arrival, booked in very quickly, kept appraised of progress during the day and ready to pick as expected. What more can you want?

Service

Two jobs to be done, one under warranty and one payable. They were both done exactly on time and the charge for the payable work was fair. Happy days!

Service

Friendly and professional

Service

All the staff were great especially Sam on the front desk. The only detracting factor was it took two visits to rectify the issue.

Service

The car has developed a significant vibration through the pedals which on a 3.5 hour journey started to numb my feet.

Service

I didn't have to do anything and it was a freebie service

Service

The car goes in for an oil service and comes out with the horn not working. The car is booked in for investigation and I'm told it needs two new horns, £228. The car is just over 3 years old, it doesn't inspire confidence in the quality of BMW cars!

Service

The facility was extremely clean and pleasant with prompt and friendly staff. The booking experience was simple and I received reminders about my appointment. And my car was washed and cleaned upon completion of the MOT

Service

When I booked my car in I requested a courtesy car, which was agreed. When I arrived to take my car in, I was told that no courtesy car had been allocated to me, which effectively left me stranded. I was offered a lift to the local train station.

Service

It took me 3 times to book the service appointment. The first 2 times, I telephoned in the morning approx 8.30 am - 9 am and the phone just rang and rang and no answer either time.

Service

Excellent service.

Service

Problem with air conditioning efficiently handled.

Service

Dropped my car off for a issue with the radiator, however I was then notified that there was also a issue with the fuel pump. I was very glad to find that BMW noticed this issue as well! The only issue was there was not a curiosity car available.

Service

Very helpful and friendly

Service

pleasant staff.

Service

From initial contact to final pick up (and beyond) we were treated to excellent customer service

Service

You feel like it is pleasure to have your car serviced.

Service

Efficient service -- but later than agreed pick up

Service

Good communication, on time.

Service

Everything ran smoothly and service staff very helpful and friendly but costs did add up and final bill was painful.

Service

Friendly professional staff, everything promised was done, no worry or hassle on my part

Service

Special mention to the very friendly receptionist who was professional and a pleasure to deal with.

Service

At tension to detail first class

Service

Work was completed quickly and on time.

Service

Nice environment. Friendly staff. Helpful when it came to cost of repair and understanding of need for alternative quotes.

Service

Self explanatory !

Service

Car cleaned and collected

Service

service fine but always takes a little longer to finish than quoted. Not a problem for me.

Service

Good, just one small fault still occuring.

Service

Staff knowledge

Service

Excellent service

Service

helpful staff, fair price for work carried out, satisfied with remedy to ac

Service

Very efficient, professional, accommodating service, without any sales pressure.

Service

Friendly greeting, what a lovely way to start the day. They solved the problem without me having to leave my car.

Service

Staff were very helpful and friendly , everything done was explain before work commenced .

Service

Some of the work I'd ordered was found unnecessary at that time, but other work I had not identified was required. Throughout I was kept informed and the work done expeditiously. I particularly like the video that showed the vehicle inspection.

Service

2 days after we got the car back the passenger side rear wheel was shreaded by the wheel arch under cover came off and was touching the tyre.

Service

I was totally satisfied with the technical aspects of the visit. I was disappointed that the car was returned late. I received an apology. I have also responded to a survey for this visit already and received an acknowledgement from Sue.

Service

Communication between the customer representatives and technicians was very poor requiring me to visit Specialist Cars 3 times before the fault was fixed.

Service

So impressed on the speed and amazing service I received. Friendly helpful Calm and quite simply - like no other.

Service

When I came to collect my car a woman was being extremely unpleasant to the staff. She admitted that she had damaged her car and as a result her warranty was invalid. Her attitude to the staff was appalling and I admired the way they dealt with her.

Service

Quick, friendly service at a very reasonable price. Thank you.

Service

due to an injury, WE had to change an existing car to compensate for my inability to walk. we analysed the opposition but found the 5 Toured as the most suitable for my condition. The choice also kept a stylish and luxury vehicle

Sales

Salesman was professional and most helpful

Sales

I felt like a valued customer. All my queries were fully addressed. Staff were very friendly

Sales

I was greeted courteously and pleasantly by the receptionist and was immediately offered coffee.Wendy Lee (sales) talked me through all the purchase options available to me and once the order was placed, she regularly 'phoned with a progress report.

Sales

The staff were very efficient and helpful

Sales

We dealt with Darrin Taylor and our experience at the BMW dealership was a 'breath of fresh air' compared to our experiences elsewhere, i.e. Audi and Toyota. Good service, listened to what we wanted, and extremely helpful.

Sales

everything about the process was completely easy, and I'm very satisfied with the car at the end.

Sales

Excellent serviceGary Hammond is friendly,helpful and knowledgable without a pushy, salesy approach

Sales

From start to finish it was a pleasurable experience, no hassle, very helpful staff

Sales

Excellent customer focused experience all round. Service received from Ashley Baulk was exceptional, he went out of his way to ensure we were well informed about choices. In particular his and manner was very professional and friendly.

Sales

All good service at all points. I would have appreciated more updates on delivery progress

Sales

Excellent reception, explanation, understanding and responsiveness to our needs and wishes.

Sales

Lee was great; efficient and responsive.

Sales

The sales staff of Specialist Cars Stevenage were very professional from start to delivery. Especially Wendy Lee whom was the representative that dealt with me. Also I might add Ian Payne. Excellent Service.

Sales

Angelo evangelou was very thorough understanding of our needs and informative. Gave positive information on what the car would do for us .

Sales

Wendy Lee was very receptive to my needs

Sales

Smooth process, small issues sorted promptly. Friendly but professional.

Sales

All was great, only downside was delivery taking longer than first expected

Sales

Options were discussed openly with no pressure to decide until ready.

Sales

Was very simple and easy from start to finish,From first contact from the salesman (Lee Barker,Stevenage) to driving away with my new car.Visit to the show room was fairly relaxed and informative and in no way did we feel pressured.

Sales

Great service - Darrin went above and beyond

Sales

Good advice, knowledgeable, listen to my needs and wants and responded in a timely manner.

Sales

Lee B was attentive, listened to my wishes and concerned and when he wasn't available he ensured I know who would be there in his place

Sales

Always receive a great level of service from the team at Stevenage ! And first experience d along with lee and I am sure we will be back when we need an upgrade

Sales

Excellent from start to finish. Even e mailed picture of the car whilst we were on holiday in Honolulu

Sales

Good service and great deal

Sales

Made to feel welcome not just another prospective buyer.

Sales

Every question I had was taken care of.

Sales

great attention to detail and very interested staff

Sales

4th car purchased from the dealer and always strive to provide a friendly but competitive service

Sales

The sales executive that I dealt with was friendly, professional and very helpful. I have only given 4 stars because the trade in value that I was offered for my 2013 low mileage X3 was £1500 below what I sold it to We Buy Any Car Ltd for.

Sales

Friendly and polite welcome, great service and attention from the sales person

Sales

Totally professional and happy to answer all my questions fully and very engaging . The car was ready when promised and Lee took the time to take me through all the controls and answer questions.

Sales

Pleased with sales and customer service

Sales

My experience at Specialist Cars was fantastic. "Completely Satisfied" should say "Exceptional". From the moment I walked through the door the team was extremely helpful and it is the best experience I have had in finding and buying a car. Thank you.

Sales

The welcome and relaxed atmosphere was impressive and was not immediately jumped upon.

Sales

Communication from Wendy was great, emails, videos of cars and very flexible when it cam to test drives.

Sales

Professional service from a truly great team.

Sales

Matt Elliott was completely on the ball, and very easy to work with; a good people person.

Sales

Very helpful,informative salesman who did not exert undue pressure on us to come to a decision.This did influence our decision to buy the car from this particular location which is not our nearest BMW centre.

Sales

I found Gary Hampton very approachable and accomodating. He kept me fully informed throughout the process. Very pleased so far with dealer.

Sales

The whole process was dealt with very well

Sales

Every communication was dealt with efficiently . I.e. Phone calls answered or called back very quickly and also emails Gary Hampton very efficient

Sales

Very friendly service, not over pressured, clearly detailed what would be involved and what the costs where

Sales

Was an easy no worry service from start to finish . Darrin from Stevenage branch was 10/10 excellent .

Sales

I was dealt with very well and was made to feel like I mattered

Sales

excellent customer service

Sales

Felt valued and important throughout the process

Sales

Can't fault in any way

Sales

The service whilst purchasing the car was very good, Sarah was who sold the car to me and she explained everything to me before I made my decision, the showing of my car was at a very good standard, Kate made sure I knew everything before I left

Sales

Very good service, polite from the start and informative. Matt was superb and really was good to talk to and helpful.

Sales

I was informed at all points on the progress of my car, the garage agreed to hold the car for several weeks despite being ready (so I got the new plate). Was given a very comprehensive demo of the car. Friendly and professional sales advice from Matt

Sales

Because I cannot fault the service.

Sales

Excellent service, very swift and professional

Sales

Made to feel like a valued customer especially considering my circumstances. Lee Barker was great at providing car options.

Sales

The sales team were amazing- very helpful but I didn't feel under any pressure to purchase the car.

Sales

The service was Faultless From stat to finish

Sales

Dealing with Gary was a pleasant and straight forward experience. He was polite and accurately gauged my level of product knowledge.