No news found with your current search criteria.
Responded to the break down quickly and seem to have solved the problem
Highly efficient and timely
Checking in takes much longer than my previous Jaguar experience. The car was promised for 15.00, but I had to wait until about 16.30 before it was ready.
Excellent friendly prompt service
I appreciate the collection and delivery service. The calls to let me know that the servicing is complete and that whether any further work needs doing.
Very friendly and professional services,As soon as you walk in you are welcome like someone special
Not only did they fix the problem on my wife's car under warranty (which was more than fair as only part of the problem was warranty related) all of the staff were very pleasant - a special mention for the receptionist who was lovely.
Easy to arrange, helpful staff on phone, efficient procedure on the day of the work being done.
Courteous welcome and a good fast service. Plus a nice cup of tea!
The work was done quickly and it was clear that no opportunity was taken to hasten the replacement of two tyres getting near end of life but that still have about 1000 miles of travel in them
Courtesy & Efficiency
excellent staff make you feel wanted
Specialist Cars kept me informed and appear to have cured the fault my car was experiencing.
I needed new tyres noted aT previous service but I had to ensure it was remembered that I had bridgestones on front so these new rear tyres should match. software update needed hadn't been tracked so was realised too late to be done. Character limit
Prompt service with 'extra' help, while you wait service and pleasant surroundings
Pleasant staff, nice atmosphere, free Wi-Fi, task finished as stated.
excellent polished performance
why do you ask for this survey when nothing happens when it is filled in ?
The car was very poorly cleaned - worst in the 15 years as a BMW car customer
I wasnt completely satisfied, because my car dash didnt fit back properly like before it was taken in, one side of it was loose. The customer service while the car was being worked on was really good, friendly and professional.
Booking the service was harder than it should be as I was unable to get through on the phone and no provision to book online. Car was picked up by friendly member of staff and dropped off. Car was cleaned to an average standard and the boot missed
Professional and friendly service. Every effort was made to diagnose and solve an irritating problem with my car.
Problem resolved. Appreciated lift to the station and the car being clean when i collected it. Very polite staff too.
Usual courtesy very much appreciated and a good cup of coffee!!
My car had to have extra work carried out, identified once it was in service area. I was kept up dated throughout, plus cost. Car was ready when I arrived. Spotlessly clean.
Well ultimately I was very satisfied. But not without me having strong words with member(s) of the team. Eventually one person listened and it was all sorted out for which I am grateful
Great company to do business with. Always very courteous and go out of their way to be helpful.
Very minor point but one parking light found to be out when collecting vehicle following service & MOT. Although noted at time of collection this light could have blown just following service so maybe just coincidence.
Receptionist and other staff kept me well informed
The service on day was fine but 17 dys later the rear tyre warning light came on. The next day 29-3 we took to a garage and both tyres were completely worn and split. Service should have identified this
Ian, at Specialist Cars, as always provided excellent customer service. He took the time to research and explain the issues with the defective part and the costs involved. Great service all round, thank you
Given those very positive comments I'm hoping that the overall satisfaction score was an error - Clive Fletcher MD
Prompt attention, car completed on time. I had a bulb out, this exchanged without charge.Car cleaned.
Service explained to me and car running well and clean on return. There was a slight scratch on the bodywork on its return but your manager was apologetic and fixed it without argument.
Everything went smoothly from drop off to collection
Job was done as required.
Slick service , did exactly what I was quoted for . Friendly. Beautiful lady at reception !
Sales Guy was absolutely great, always happy to help.
The service was done while we waited and it was on time. The friendly staff made us feel welcome offering us drinks. The car was returned within an hour as stated and all was ok plus it was cleaned.
Even though I dropped in they did their best to sort out my tyre problem.
This is at least the third time I have asked you to fix a fault with the headlights vertical adjustment. This is still not fixed and warning messages still appear. This is a safety issue as headlight coverage is poor on unlit roads.
The only reason for no giving maximum was because i made a special trip in to the service centre to advise that i did not receive a collection from home as BMW were intimating. Yet i still got a pre service call to advise that my car was to be colle
Ran like clockwork from booking in to collection.
Huseyin spent a lot of time on the sale
Friendly efficient service
Service completed and car clean and ready at the time I asked for. Staff phoned me to give a progress report and also to say when the car was ready.
Customer service is always very good and the price was reasonable too
My car was ready a little later than expected and I had to wait (but the reason was explained to me). BUT, the 'key scratch' I asked to polish out and/or quote for, was forgotten about.
Every niggle i have had since purchasing the car has been rectified, and i'm impressed with both your sales staff (Andrew Sermon) and service department.
Completed on time, polite and professional service and at the price quoted
Friendly staff that listened to the small problems i had with the car.
Efficient and professional service
happy with how they dealt with the issue with the engine fault light. However when the car was checked for any other issues they missed that the 2 front tyres were below the legal limit! the tyre pressure light came on 2 days which alerted me
Great service, I was able to work whilst waiting due to the facilities and friendly staff.
Good, friendly and helpful service, rushed us through as we were in a hurry.
Was kept fully informed of the progress of work being carried out.
The issue of the door rattles remains, and the boot lid now has a number of scratches where the rear spoiler was fitted. These will need to be polished out as the clear coat on the paint is now damaged. Door panels were left unattached when returned.
Well looked after during visit
the staff are extremely helpful and friendly
The service itself was very good, and it was good to have the car cleaned to a high standard, but I was kept waiting quite a lot longer than was expected.e service itself was
All done on time and as requested
Great customer service...Kept up to speed on the progress.
I was looked after from start to finish, made to feel welcome and valued. My every need was catered for by the attentive staff team.
Prices are higher than expected
High quality customer service and interaction, plus excellent technical explanation of the issues I was facing, which were resolved.
The reception staff are very good indeed and the car, when it is delivered after the service and has been washed, is first class
Able to accommodate me at short notice
everything was perfect. Staff were friendly, informative and helpful
Although the repair took longer than originally indicated I was kept up-to-date daily with developments.
friendly and professional as ever
Offered a lift after dropping the car off, and could be picked up after the car was fixed, given a lovely cup of coffees whilst waiting
Everything was explained and carried out according to the description.
The team at Stevenage always out of their way to provide a seamless service
The service administrator was very professional, especially as I potentially had a very expensive bill. He worked with BMW UK and arranged for parts (new gear box) to be provided even though the car was out of warrantee.
courteous efficiency, kept in touch by phone over how things were going
The staff have always been extremely welcoming and helpful and the care taken to clean the car after the service is tremendous and very family friendly!
Every question I had was answered and the staff members were a pleasure to work with.
From booking to collection everything was easy
Always look after me and my car.
very helpfull staff
As always very welcoming and efficient
Always looked after very well.
The valeting of the car was not great
I had a problem with my car which I want sure BMW would be prepared to assist me with without an argument. The service advisor had other ideas. She helped me with no hesitation and fixed the problem for me quicker than I would have ever imagined.
Staff were very accomadating even though this was simply a recall, customer service here is excellent
Friendly staff, made to feel valued as a customer
What more can I say! You were only providing a new bulb.
Vehicle was collected on time. Serviced valeted and returned on time.
Thank you for your positive comments - I'm hoping that the 20% Overall Satisfaction score was merely a computer error! Clive Fletcher MD
Even when they made an error the service was perfect
Good punctuality on collect/return of vehicle and communications throughoutService interval not fully re-set, so need to return for that - annoying glitch in service
Confusion over the booking of my recent tyre change. Garage called me after car dropped of to ask what work was needed to be done?
Everything went smoothly apart from taking a little longer than quoted and in the meantime I was looked after with coffee and newspapers by the receptionist.
The car was booked in for an MOT, map upgrade and a service.When I collected the car, only the brake fluid had been changed and the car was indicating that it would need to be returned for a service in 1,400 miles or by July 2016.
The team at Stevenage are a credit to the dealership. I have dealt with Tracey, Colin and Wayne. Special mention to Wayne who went over and above what was required, picking an additional fault that we could get done under warranty. Thank you!!
Work carried out efficiently and car returned on time and valeted.
Always very polite and professional service
No much to fault. No one is perfect.
I was treated like royalty and really enjoyed the experience. Very efficient !
The service itself was great. The car in brand new & the cigar lighter never worked. However although a fuse was replaced it instantly blew again hence perhaps an underlying issue may not have been investigated fully. I would usually give full marks
Ease of booking, attention to detail, helpful and polite staff
Excellent service from booking to finish
Although I had a problem with the car I was kept updated on its progress.
I was very disappointed with the service I received from Ian Freeman. He's attitude was appalling and even after I made my dissatisfaction known he still didn't show any remorse to how he had treated me. Thanks to Wayne he stepped up.
The staff were helpful and friendly, the work undertaken was appropriate but I think the charges made for such a regular service are high, in comparison to other garages (not BMW) and I'm not sure that is good value
The problems seemed to have been remedied satisfactorily and the staff were friendly and helpful.I have one issue remaining which is to reduce fuel consumption which seems far too high at the moment.
Very impressed by your customer service.
Great service delivered superbly and without any fuss. Completely stress free.
Excellent service from David Hannibal. Always responds to calls and emails
A caring and patient sales man helped us through the purchasing process
The service I received in buying my first brand new car was exceptional, I was taken through the process in a clear and simple way and found the experience very professional
Process ran smoothly, was kept informed throughout.
We felt well looked after from start to finish.
Excellent service and assistance.
Would have been 5*s, however a vital piece of information was overlooked by my sale advisors during the collection process by failing to advise on how to active the 7 day complimentary bmw insurance and not understanding how the product worked
Wendy was exceptional
Knowledge of product and good customer perception.
Darrin BMW representative was excellent Thank you for all your help in making the purchase easy...
Because I was completely satisfied with the service I was given.
A great friendly and professional service
Wendy was always very attentive when I attended the dealership and gave an honest opinion of all matters associated with the specification and financial aspects of the purchase. The delivery was well planned, and gave a special edge to the purchase.
We were very satisfied/completely satisfied with the way the sale was conducted and with your salesman who was very professional in all dealings. On reflection we did not feel that we got the best price for our trade in vehicle.
The service and time taken by Lee Wadsworth to explain the vehicle and to get us a good deal.
The customer service was excellent, very informative and continues to be so.
Just spot on.
Friendly, knowledgeable and helpful. Everyone is well presented and when you arrive there is plenty of customer parking available.They also kindly held my new car in storage for 3 weeks whilst I was away on business before I was able to pick it up.
Total commitment throughout from ssles to purchase
Great care and attention and a promise this will continue after sales
The staff were helpful courteous and knowledgeable and made us feel at ease, especially David Hannibal the Sales Executive who we dealt with also Simon the Financial Advisor.
Very knowledgeable staff, who kept me informed of the progress. Good handover process at which all the new features were highlighted. Follow up call a few days after purchase to answer any outstanding questions.
Specialist Cars BMW are a great dealership. I've used them for all 4 BMW cars that I've owned & find them polite & efficient.
Excellent customer service
Everything was handled very smoothly !
Courteous, friendly, polite, knowledgeable service throughout the entire process.
First class service
Staff were amazing, very helpful.
Very happy with the feedback and videos from first enquiry to the car arriving into the dealer to final delivery
Matt Elliot at specialist cars Stevenage was simply outstanding throughout the whole process
Everyone was friendly and helpful.Salesperson extremely helpful.
the sales agent was very pleasant and did not pressurised me
Having previously purchased 3 new BMW vehicles at Scotthall @ Watford - I had become very dissatisfied with the level of customer service. Many of my clients had similar experiences and recommended Specialist Cars - they are excellent by comparison.
good product good price very helpful staff
Gary, the salesman was knowledgeable about the features of the 4 series, courteous and fair.The handover was extremely easy
Generally everything I can't fault it
Excellent, informed team at the sales department of Specialist Cars in Stevenage. Following 'forced retirement' of our previous BMW after 187000 miles we needed a replacement rapidly and from start to finish it took 5 days to source the new car.
Excellent service and knowledge from salesman, David Hannibal.
The whole customer service experience was great. David was remarkably friendY, helpful & professional throughout
Excellent service, clear information, great communication and no pushy sales talk
Everything went smoothly and professionally
Angelo provided excellent service as per usual and made the car purchase easy and straightforward
Poor communication. Had to chase for dates and emails not always answered. Bit disappointing. Delivery dates given varied widely - first Nov 2015, then May/June 2016 finally delivered 1 March. No obvious reasons for Nov date being so wrong
Excellent service from supplier
The staff of Specialist Cars Stevenage made the experience seemless and stress free. Most especially Wendy Lee the associate the dealt with me from start to finish. Exception customer service
Sales rep was very helpful , nice, gave us lots of information, was patient with us when were not ready, made the pick up a good experience.
Wendy Lee went out of her way to find the right car for me and the best finance and spent a considerable amount of time during the handover to explain all technologies to me
The process was made as easy as possible by giving clear explanations and helpful guidance through the process
Amazing customer experience and attention to detail. I have purchased a new car every year for some time now, from Porsche, Mercedes, Bentley. However I must say that the service from Darrin and Paul at Specialist Cars is by far the best.
Excellent relationship with salesman,very helpful keeps me informed and my 4th BMW from this dealership despite the 150mile round trip
We dealt with Angelo Evangelou at Specialist Cars, Stevenage and the service we received for top notch. No stone unturned in his explanation of everything to us, from purchasing the car to picking it up. Also, great service from Paul Humphries too.
Great service from Angelo and Paul