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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Bank Holiday Opening Hours

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The 420d M Sport Coupe Offer

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The 420i Sport Convertible

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Specialist Cars Spring Offers!

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The Ferrari Red BMW 440i - £0 Deposit, 0% APR Offer!

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The BMW 118i Sport 5 Door Hatch

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BMW M140i Shadow Edition 5-Door Sports Hatch

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WE'RE HIRING - SERVICE ADMINISTRATOR.

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Our Service Centre is getting a Facelift.

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THE BMW M2 OFFER.

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Smart bay Paint Technician Vacancy

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Junior Service Administrator Vacancy

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THE 0% M4 OFFER!

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The BMW M2 Offer.

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BMW Sales Building Refurbishment

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BMW i8 Roadster

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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Specialist Cars VIP BMW M2 Launch Event

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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BMW Integrated Navigation at Specialist Cars

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M4 0% AND £0 DEPOSIT OFFER.

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Service Technician Vacancy

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Meet the team

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Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Claire & Mary - Anne

BMW Showroom Hosts

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

John Hanley

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

Retail Sales Consultant
  • Department BMW Sales

David Carr

Retail Sales Consultant
  • Department BMW Sales

Dean Fullard

Retail Sales Consultant
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Mark Hegarty

Group Used Car Buyer
  • Department BMW Sales

Josh Simmons

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Adam Zieba

Business Development Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All aspects of the service experience were good

Service

Wayne Clarke, a credit to the group. Friendly, knowledgeable, honest, and keeps you fully informed about what's going on with your car. I wont go anywhere else.

Service

Because I was satisfied with the service.

Service

Comprehensive service and clear itemised billing.

Service

Job completed as agreed and ahead of time

Service

I asked if I could have a phone call by 3.00pm as to whether the car would be ready . I got a message about the tyres but not whether the car was ready --- I phoned in the afternoon and after about 40mins of trying to find out I gave up.

Service

Booking procedure and time taken

Service

Good contact throughout. Effortless collection and delivery service.

Service

Thought that 2 1/2 hours to carry out a "simple" service was a bit too long.

Service

Very good service, although I was kept waiting.

Service

Can't recommend them highly enough - hoping to get my other half a car from here too!

Service

Five star service received at dealership

Service

Everything went well, no complaints.

Service

Drop off was painless. However, when I came to collect I had to wait a long time. I had two children with me (1 year old and 5 year old), so sitting waiting patiently isn’t their thing! Service advisors didn’t look busy either.

Service

The general service of the car was fine, however on the last 3 occasions I've asked for the squeaky brakes to be rectified and each time was told it had been done. Whilst there has been a slight improvement this is not the case, really not impressed.

Service

Answered all concerns

Service

The waiting area is being worked on at the moment but it’s still very relaxing, and the coffee is fabulous.

Service

Flexible in approach

Service

Paper work not in place from first discussion which also led to late completion of service due to it not being scheduled

Service

Completed on time with constructive feed back

Service

Car is still faulty and they are sticking with finding the fault. The agent has twice collected the car late in the evening and delivered a loan car. No suggestion that after the first failed attempt at fixing the issue I should drop the car back.

Service

As above. They spent a whole day to replace a tire and did not fix anything else...

Service

completed on time, clean car, but had to wait to be seen when the sitting area was empty

Service

They kept me informed of the progress on the car, arranged a hire car, and delivered the car on time.

Service

All was well with the work carried out. My disappointment was the cleaning of my car after the work had been completed, it seemed that it was rushed to do,

Service

Everything was easy from drop off to pick up, I'm made to feel that nothing is too much trouble and my business is valued. The staff are professional, welcoming and attentive, and the whole experience proceeds smoothly.

Service

No real issues other than a specific request not being passed on but that's a minor point.

Service

Very satisfied although I always feel the pricing of BMW servicing to be very expensive

Service

All good

Service

once the car was with Specialist Cars the fault was identified and resolved most efficiently and the car is running well again

Service

There were no problems or issues

Service

Polite staff, well priced, work completed on time

Service

The staff are always polite and helpful. They ensure that I get to work easily and also make it simple for me when my car is ready.

Service

Good experience

Service

The service centre were happy to leave my washed vehicle in the sales area so I could pick it up on a Sunday

Service

Although it took awhile for work to commence on the car, once started it was completed speedily and below estimated cost

Service

I have visited Specialist Cars and rely on them for effective support of my fairly elderly and high mileage car. This involves a significant journey (.20 miles) and train journeys to achieve but the trains are met by arrangement and this works.

Service

I like the fact that you offer car wash after MOT! This is the posetive point for me. Only down side this time was that they not update the mot date on my car computer were it shows the service information.

Service

Excellent standard of care and workmanship - a business I can trust.That said, I hope the building work will have been finished by the next time I go!

Service

Good staff service, everything else is poor. No space to park on drop-off. No courtesy car. Not what you’d expect from bmw

Service

It was very good but also v busy so I was waiting for a while to be sorted out with courtesy car.

Service

It was all done in the time allocated

Service

See above this is my 6th BMW ( 1 Mini included ) and the service levels at Specialist cars more than meet my expectations

Service

I was satisfied with the service I received. The staff I dealt with at BMW Stevenage during the three times my vehicle was at this service department while the fault was being identified were friendly, helpful and extremely professional.

Service

Recall dealt with without any fuss

Service

The car is washed and the courtesy car is helpful

Service

Car not cleaned very well, wasn't that dirty to start with and reported fault wasn't commented upon (battery not charging past 55%). No feedback at all.

Service

They kindly said that I could have a loan car so I was booked in and they said they opened at 7, I said I would be there between 7 and 7:15. When I got there they said the loan cars would not be available until 8! Why tell me you open at 7!!

Service

Ease of booking service, good interaction with staff at the service centre and timely completion of work. Being kept informed as to progress

Service

Can’t fault the service at all, completely satisfied.

Service

Never had any issues and they do their best to satisfy

Service

All of the work was completed on time as promised

Service

Very satisfied with my service experience.

Service

Car went in .for specific reason and that was unresolved due to the work not even started

Service

Staff well informed. Called to called to consult wi5hinnminures was of dropping car in for service

Service

Despite the rennovation work the staff have still been able to deal with my service requirements without trouble/delay. Recently I've also had to contact the parts department and they've been great too.

Service

Very satisfied, as usual high customer service levels, by way the best In the area.

Service

Repair was done well, car drives better now than it has for some time although not happy with original fault (See no.4) Would have liked a call to tell me car was ready as i had to catch a train specifically to collect car

Service

See above

Service

As before a good reliable professional service..a good team of people working at the stevenage branch..nothing to much trouble to sort out

Service

I was completely satisfied

Service

Swift and efficient.

Service

See above.

Service

Very satisfied

Service

The work was completed in the time quoted and car was cleaned before collection.

Service

All went well....all helpful... lift to coffee!

Service

done quickly

Service

The one nagging doubt was why the warning lights came on in the first place and the lack of reason given.

Service

Great service

Service

The young lady who greets customers as they walk in was a pleasure to deal with! The whole process was fluent and no long periods of waiting around.

Service

Confusion over the price which I queried twice and what service was actually carried out

Service

My car. Is always returned in immaculate condition

Service

Staff are well training with excellent product knowledge. There are there to help you enjoy owning a BMW

Service

Problem dealt with and given regular updates

Service

Courteous, friendly and on time

Service

Made to feel welcome, and important to the business, No high pressure Sales

Service

Really enjoyable experience great service and lovely products ??

Service

The receptionist & driver both very good but the case handler basically just processed the paperwork. Personal touch missing. I was also quoted £318 for each of two tyres, identical ones of which I readily obtained elsewhere for £75 less per tyre.

Service

I have always has excellent service

Service

Excellent and prompt service

Service

Polite , Professional and very helpful

Service

Nice Welcome as above and was not made to wait if one advisor was busy.The receptionist was a little OTT (cant remember her name) but not to the point of bad or annoying - just over happy for 8am !Offered drinks on arrival and attentive as always.

Service

The staff always find time for you

Service

It was great - but I was in there a lot longer than the 90 minutes advertised for a brake change - almost missed my next appointment - but just one of those things - will be back next time service needed

Service

No hassle service.

Service

Everything required was completed properly and for a reasonable price.

Service

Everything as expected

Service

Straight forward. staff very helpful, friendly and efficient.

Service

Found the staff helpfully listened and followed through my requests to high standard.

Service

Good service & quality

Service

The wrong time was on the work sheet and I had to wait two and three quarter hours for the work to be done!

Service

Quick and perfect service

Service

Please see previous answer .

Service

Sound quality of technicians voice on service video not clear

Service

I recently dropped my vehicle in for an MoT which required a replacement front light which cost me over £400.I have always had Servicing and Maintenance works carried out by Spec Cars Stevenage but the cost of this work was unbelievable.

Service

Customer service was great but-No feedback on recall items, was anything done?Car not washed or cleaned at allNo info on service sheets re brake wear %, not even clear oil had been changed

Service

EVERYTHING WAS EXPLAINED TO ME IN DETAIL AND EVERYTHING WAS DONE AS REQUESTED.

Service

It is by far the worst main dealer service experience I have ever had. Not enough characters remaining to list the reasons. (Note- I find it interesting that there are less characters for here than other sections. Are you fed up with hearing issues?)

Service

Work was carried out as requested, and further safety checks all in the same day. I was informed of work that was needed and the costs.

Service

Just a minor point , the windscreen washer bottle was cleaned out ,front washers are fine now but rear one not working , I think I can sort it though

Service

Everything went according to plan

Service

I appreciate that although my specific issue was not resolved till the 4th visit I was always treated as a valued customer (especially by Raymond in service)

Service

Despite the building works the customer waiting area is comfortable and welcoming. Staff were able to accommodate service around my schedule, even offering the rum me to the station if necessary.

Service

Welcoming staff and excellent service

Service

Friendly hassle free service. Nice welcome and again on collection, everything was spot on and the car was spotless too!

Service

Very professional staff. Very pleasant experience as stated above. They were very prompt. Also when contacting BMW you are able to get a quick response and put through easily to the correct department.

Service

nothing went wrong!

Service

Service team overlooked a very large nail in my tyre, which was causing a loss of tyre pressure detected by the tyre pressure sensor

Service

Prompt good service

Service

Communication could be improved in terms of providing regular updates.

Service

Everything went well, right from the original booking through to collecting my car.

Service

See above but it was not clear if it was the dealer or head office that was so resistant to accepting that my system had a fault. Eventually after months, it was agreed that this should be sorted out and the defective component replaced.

Service

Specialist Cars always seems to add value.

Service

The staff are always polite and knowledgeable, the technicians well trained and skilled.

Service

My service was booked in for 2 hrs whilst I waited. The service took 3 hrs to complete. Had I been told it would take that long I would not have waited. After paying a very high bill (even after a loyality discount) I found that the - cont on Q3

Service

Everything was dealt with well.

Service

they collected and returned the car and even did a valet

Service

Again I have b m w from other companies and haven’t been happy with the results and service I have received.but at specialist cars the who experience was so different.

Service

as above

Service

I find the staff there friendly and helpful. Since getting my car back I have found that the 'roof' of the glove box has not been replaced and it was just lying in the glove box. I have not informed Specialist Cars about this yet.

Service

car came back clean and tidy

Service

I was charged for my MOT even though I had a free voucher that I had handed in when I arrived. It was immediatly taken off

Service

The car was 40 minutes late after the agreed collection time.

Service

Everything was great enjoyed the free coffee and was able to read a newspaper with out interruptions

Service

Friendly staff, keeping the customer informed.

Service

Love the friendship shown

Sales

They made if extremely easy for me to get into the car I wanted. I’ve not bought 4 BMWs in the last 3 years. 3 of them from the Stevenage dealership. I won’t hesitate to go back for another.

Sales

Pleasant helpful staff.

Sales

David Hannibal who has dealt with my requirements for the past 10 years has been extremely helpful

Sales

As always I was welcomed well and my needs dealt with efficiency.

Sales

The sales man was brilliant, he knew everything about the car. Took time to explain everything in detail

Sales

The salesperson, Ashley Baulk, kept me fully informed throughout the process from order through to delivery. His communication via email was excellent. I felt like a valued customer throughout.

Sales

Sales team were very helpful and kept me updated regularly

Sales

Very helpful team nothing too much trouble

Sales

Great service just what I wanted - Lee was very good throughout

Sales

Great team at Stevenage made it all very easy.

Sales

A very smooth and pleasant experience.

Sales

Steve was excellent with regards to service, not pushy in anyway, pleasure to deal with.

Sales

Megan Regan was a wonderful advisor and suited the car to me perfectly. Also nothing was too much trouble for her throughout my purchasing experience!

Sales

The Stevenage Centre was welcoming and friendly.

Sales

Everything was straightforward and done efficiently

Sales

Steve Tierney was brilliant. The best sales experience I have ever had.

Sales

Excellent sales staff. Comfortable and easy surroundings at the dealership.

Sales

Everyone seems very professional and helpful

Sales

The vehicle was presented as specified to my satisfaction.

Sales

The new computer screen and technology to select and configure the car in the nice seating booths greatly improved the buying process from a customer perspective. Very relaxed environment. Facilities are top class. Atmosphere is always professional.

Sales

All fantastic

Sales

purchase was grear. but loads of estimated pick up dates and after a long winded email it came earlier than last predicted

Sales

No problems at all at Stevenage. Lee was absolutely fantastic!

Sales

Really impressed with Stevenage Bmw and Ashley who took care of everything with my new car

Sales

Great dealers, I travel past a local dealer to go here due to the staff.

Sales

Cannot fault the service of Gary Hampton. Have bought 3 cars now from Gary, and his customer service have found to be second to none - as well as appreciating the flexibility dealing with the birth of my daughter / collecting the car this time.

Sales

great service and a very attentive sales person - Gary Hampton

Sales

I was kept informed of the progress of the build and the expected delivery of the vehicle which met my original expectation.The staff were flexible regarding me taking delivery of the vehicle as snowy conditions were anticipated .

Sales

Seamless

Sales

Overall the experience was good and Tom Dempster at Specialist Cars provided an attentive service - unfortunately on collection of the car Tom crashed his car on the way to work and so we were passed between other people at the dealership.

Sales

I have a great car at a great price - very smooth process too. It made buying the car very easy.

Sales

Attention to detail. Not rushed, offer to be available after the handover

Sales

Darrin Taylor provided me with an excellent service, and looked after me very well.