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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

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HIRING: Service Driver

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Dedicated Service Booking Number

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The Specialist Cars X Weekend

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The 5 Series Summer Offer

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BMW Help: Recalls

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The Specialist Cars Opt In

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Meet Our New BMW Genius, Max.

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THE BMW EVENT

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The M240i Performance Edition Limited Offer!

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The i8 Roadster has Arrived.

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Check In. Top Up. Check Out.

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BMW M140i Shadow Edition 5-Door Sports Hatch

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Our Service Centre is getting a Facelift.

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THE BMW M2 OFFER.

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Our Quarterly BCH & PCH Offers.

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WE'RE ON SOCIAL MEDIA

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VED Tax Changes

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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The BMW M2 Offer.

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BMW Sales Building Refurbishment

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BMW i8 Roadster

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The All-New BMW X2 Reveal.

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BMW 6 Series GT Launch

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2017 BMW X3 Launch

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Bump it. Snap it. Send it.

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I3 & I3s Coming soon!

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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Diesel Technology Informer.

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Specialist Cars VIP BMW M2 Launch Event

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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BMW Integrated Navigation at Specialist Cars

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Claire & Mary - Anne

BMW Showroom Hosts

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

John Hanley

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

Retail Sales Consultant
  • Department BMW Sales

David Carr

Retail Sales Consultant
  • Department BMW Sales

Dean Fullard

Retail Sales Consultant
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Mark Hegarty

Group Used Car Buyer
  • Department BMW Sales

Josh Simmons

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Adam Zieba

Business Development Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pretty much as detailed above. Id like to also mention that the guy who dropped me at the station was polite, friendly and spoke highly of the BMW Brand. Good Business. Keep your staff happy and they will clearly sing your praises.

Service

Met expectations.

Service

Advice given on required MOT (issue with stone chip on screen) before inspection. 3 yrs end of warranty report unexpected but most welcome.

Service

My car was not ready by the end of the day as was agreed so I had to keep a loan car over the weekend which caused me some issues as it was not suitable for some of the commitments that I had.

Service

Extremely Unprofessional. Bad customer service. Car came back filthy after I was offered a mini valet. I swear it came back worse then it went in. And the was was in almost a month , after being told it would take a week.

Service

Lots of good elements but a few things to improve on.

Service

Service Cost was actually cheaper than quote

Service

Pleased with visit

Service

Car was serviced, washed and cleaned on time.

Service

Fully satisfied

Service

Had to call several times as my calls were not answered. Left messages and was promised a call back which never happened.

Service

Easy to book a service by phone. Quite tricky to do it online though.

Service

recent 2018 visits more difficult to get service representative on the phone when making inquiries about progress on car(s). it's been up to 1 week of no info.On the other side the service representative did manage to get contribution for 1 repair

Service

pleasant manor of your service staff and great coffee and a clean car as well

Service

They can’t do more to help

Service

When I expressed my disappointment it was rectified speedily.

Service

I received an email from body shop to say annual inspection of repair was due. I telephoned them to say the car was having its MOT etc the following Friday and they could do it then I put the guarantee form on the passenger seat but was not done

Service

Serviced while I waited as planned, builders working so slight confusion but everything processed as required. Had me listed as Mrs C Cooper not Mr M Cooper? The survey letter is addressed to Mrs C Cooper?

Service

Kept me informed at all times on all issues

Service

did what they were asked when we agreed - would have been 5.0 if they'd spelled my name correctly (it's FURBER)

Service

Overall good, especially how quickly I was processed and dropped off at the rail station. It did take a bit longer than I was expecting to pick up, but I was well looked after throughout.

Service

I was given the impression that the car would cleaned and washed as usual .This did not happen

Service

Did not have enough drivers on day my car was due to be picked up and returned. The one who did come had done a 12 hour shift the day before and quit after collecting my car. Someone else returned it but car was dirty.

Service

Service was quick and was completely free due to service plan

Service

If you cant get my name right why would I answer ?

Service

nice staff, feeling welcome

Service

Fixed the issue with my car and sorted out lifts to work and back

Service

Treated properly from the start and all with a good ending.

Service

The alert on the car computer was faulty so brake pads didn't need replacing and that's what you told me. I was reassured.

Service

Briilant

Service

Always happy to greet me and look after my car with a comfortable waiting area

Service

Was a very easy to book and staff very welcoming.

Service

See first answer please

Service

Disappointing that a car with hardly 3k miles could have such a catastrophic failure. Having said that, I was then advised a part was being expected from Germany, I pick car as advised & the same problem occurs less than a mile from your showroom!??

Service

I’m a long-term customer and continue to be impressed by the professionalism of this dealer. They also provide a friendly reception and seem happy to understand the requirements of my now old BMW vehicles. Outstanding service

Service

Helpful, very welcoming, cleaned my car. Even gave me a lift back to my office.

Service

No hassle event

Service

I realise the following is not direct service matter, but I am some miles from the dealer involving roads with large potential traffic jams. I try to organise my visit to aviod travelling problems but on occasions the work cannot be completed.

Service

Booking the appointment was easy and got a date that suited me. I was greeted very nicely when I dropped the car and I was informed via telephone on the status and any advisory issues that may want to fix.Late hours for car collection is a big help

Service

Booked in car and told customer assistant of problem. When I arrived day of appointment, I was hen told there was a £99 fee just to even look at a diagnosis, which I wasn’t informed about. Told an apology is all that I could get, asked for a manager

Service

Helpful and informative

Service

Very efficient and polite

Service

Excellent service.

Service

Job well done

Service

I would have given 5/5 had I not had to go back for a refund as I was charged twice for the service plan. However, the refund was handled superbly.

Service

Took quite a while to diagnose the fault with the traction control. Unable at the time to remove CD magazine from CD player which appears to be defective. BMW have offered to try and extract the cassette magazine but means a return trip to Stevenage.

Service

Wayne Clarke, a credit to the group. Friendly, knowledgeable, honest, and keeps you fully informed about what's going on with your car. I wont go anywhere else.

Service

All aspects of the service experience were good

Service

Comprehensive service and clear itemised billing.

Service

Because I was satisfied with the service.

Service

I asked if I could have a phone call by 3.00pm as to whether the car would be ready . I got a message about the tyres but not whether the car was ready --- I phoned in the afternoon and after about 40mins of trying to find out I gave up.

Service

Job completed as agreed and ahead of time

Service

The general service of the car was fine, however on the last 3 occasions I've asked for the squeaky brakes to be rectified and each time was told it had been done. Whilst there has been a slight improvement this is not the case, really not impressed.

Service

Very good service, although I was kept waiting.

Service

Booking procedure and time taken

Service

Good contact throughout. Effortless collection and delivery service.

Service

Can't recommend them highly enough - hoping to get my other half a car from here too!

Service

Drop off was painless. However, when I came to collect I had to wait a long time. I had two children with me (1 year old and 5 year old), so sitting waiting patiently isn’t their thing! Service advisors didn’t look busy either.

Service

Five star service received at dealership

Service

Everything went well, no complaints.

Service

Thought that 2 1/2 hours to carry out a "simple" service was a bit too long.

Service

Answered all concerns

Service

The waiting area is being worked on at the moment but it’s still very relaxing, and the coffee is fabulous.

Service

Flexible in approach

Service

Completed on time with constructive feed back

Service

Paper work not in place from first discussion which also led to late completion of service due to it not being scheduled

Service

Car is still faulty and they are sticking with finding the fault. The agent has twice collected the car late in the evening and delivered a loan car. No suggestion that after the first failed attempt at fixing the issue I should drop the car back.

Service

They kept me informed of the progress on the car, arranged a hire car, and delivered the car on time.

Service

completed on time, clean car, but had to wait to be seen when the sitting area was empty

Service

No real issues other than a specific request not being passed on but that's a minor point.

Service

Everything was easy from drop off to pick up, I'm made to feel that nothing is too much trouble and my business is valued. The staff are professional, welcoming and attentive, and the whole experience proceeds smoothly.

Service

All was well with the work carried out. My disappointment was the cleaning of my car after the work had been completed, it seemed that it was rushed to do,

Service

All good

Service

Very satisfied although I always feel the pricing of BMW servicing to be very expensive

Service

There were no problems or issues

Service

once the car was with Specialist Cars the fault was identified and resolved most efficiently and the car is running well again

Service

Good experience

Service

The service centre were happy to leave my washed vehicle in the sales area so I could pick it up on a Sunday

Service

Polite staff, well priced, work completed on time

Service

The staff are always polite and helpful. They ensure that I get to work easily and also make it simple for me when my car is ready.

Service

My 3rd purchase from Specialist Cars and always had easy purchases

Sales

Again it all ran very smooth even if the car was late it was all made clear to me and I was very happy with the wait as it was all explained in detail

Sales

Overall, very happy. I did however feel that the process was somewhat rushed albeit a busy time and a vehicle tax deadline. Some of the nice touches from previous experience were missing - the reveal, had to ask for a key fob for the spare, etc

Sales

Angelo, the senior sales assistant, that I dealt with could'nt have done enough during the whole process. The second time he has taken me through the process and no doubt not the last.

Sales

Very knowledgeable and engaged staff

Sales

Gary at Specialist Cars in Stevenage provided excellent service both in terms of options on the car and updates pre delivery. This made up for the disappointing service received from Barons in Watford.

Sales

The salesman (Darrin Taylor) dealing with my purchase was excellent and couldn’t have been more helpful or professional. The only outstanding matter at purchase was the satnav activation which has now been sorted out.

Sales

Lee Barker, our sales assistant, couldn't do enough to simplify & streamline this process and basically went overboard to deal with any issues and/or queries that surfaced.

Sales

Very happy with the whole experience.

Sales

great service from Gary

Sales

Steve, our salesman was very easy and friendly to deal with. We were kept up to date with everything.

Sales

Angelo at Stevenage branch is always very helpful.

Sales

Love the friendship shown

Sales

David Hannibal who has dealt with my requirements for the past 10 years has been extremely helpful

Sales

Pleasant helpful staff.

Sales

They made if extremely easy for me to get into the car I wanted. I’ve not bought 4 BMWs in the last 3 years. 3 of them from the Stevenage dealership. I won’t hesitate to go back for another.

Sales

As always I was welcomed well and my needs dealt with efficiency.

Sales

The sales man was brilliant, he knew everything about the car. Took time to explain everything in detail