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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

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BMW i3 Service Inclusive

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Specialist Cars BMW Exclusive Offers

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HIRING: RETAIL SALES CONSULTANT

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PIECE TOGETHER THE PERFECT CHRISTMAS

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730Ld Saloon

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X3 20d M Sport

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X5 40d M Sport

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X6 30d M Sport

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640d M Sport Convertible

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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Specialist Cars VIP BMW M2 Launch Event

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Hiring: Retail Sales Consultant

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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Motability, from the eyes of a customer.

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For the Second Year, Local business storms the "Top Track 250" for

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Specialist Cars Rides for Charity!

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Specialist Cars Sponsor Customer Service Award at 2015 Hertfordshire Business Awards

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New BMW 1 Series.

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BMW Specialist Cars Partnerships.

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New BMW 6 Series arrives in March.

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BMW 2 Series Gran Tourer.

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BMW 6 Series.

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More Value From Your Service.

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The New BMW 2 Series Convertible.

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BMW National Events.

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BMW Advanced Safety and Trackstar.

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BMW Golf Cup International.

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Roof off. Game on.

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Where Next?

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BMW XDRIVE.

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Ultimate Black Friday Has Arrived.

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Meet the team

Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

BMW New Car Retail Sales Manager
  • Department BMW Sales

David Hannibal

BMW New Car Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Jag Chima

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

Alex Wright

Corporate Sales Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Alec Chambers

Parts Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The issue is still on resolved as unfortunately they are awaiting a part.

Service

Prompt service and friendly staff.

Service

Helpful and cooperative on refitting winter tyres and on ordering new floor mats

Service

Fault not fixed.

Service

I left the car for 7 hours and no work was undertaken, not even to wash the car "first thing" before a warranty inspection

Service

The team were too busy to check on a couple of simple little things I ask for and said I should book another appointment on another day.

Service

Really great service, friendly staff, great hot chocolate!

Service

Excellent reception as always, arrived on very busy day so a bit of a wait (but coffee good). Service carried out as as expected but again busy when called to collect, despite having been called to say car was ready. One of those days I guess

Service

Very happy but took longer than the promised 90 min (waiting for the wash)

Service

Service with a smile!

Service

I can't fault the sales experience. David Carr was very helpful and knowledgeable. I was less satisfied with the service centre experience as they appeared to be struggling with volume of work

Service

Despite arranging a drop off and pick up whilst my car was being worked on. I did not receive the pick up and when I spoke to the centre I was refused a pick up. I ended up having to walk 1.5miles to the centre to collect my car.

Service

Good communication. Work completed earlier than anticipated

Service

Failed my MOT as my reg number was not in correct position.Reason I was upset was I had purchased form new and it was a bmw specialist who pit it on and it had been MOT approved the previous year by you as well.It was done FOC but it was ridiculous

Service

First class customer relations

Service

Everything was great apart from some confusion on the price. Specialist cars had that day sent me an email with a service price for my old car (Same Model) which was much lower than the price quoted for my newer car which I cant understand

Service

wasn't told why the cost was as it was and if i was getting a deal compared to any competitor - good to know that the cost is reasonable etc

Service

I wasn't told that the car wouldn't be ready until 5 o'clock so I spent an hour and a half waiting, until after 4.30.

Service

The service was a a time that suited my commitments, it was ready within the time frame stated by the garage. All work I expected to be carried out was and an addition a problem I asked to be looked at was resolved.

Service

I am always confident when leaving my car with the dealer. On this occasion, the car was due for MOT. The MOT was good value for money at under £40 and the car was then valeted. You can't buy that elsewhere.

Service

Able to drop off car early which helps with the rest of your day, Transport available if you require a lift to public transport hubs. Advised pick up time car was ready and washed. Hot and cold drinks available for free

Service

Always a warm welcome and a great experience

Service

Having waited for car in waiting area, chap that was dealing with me,went to lunch after,handing me all relevant paperwork but prior to giving me my car back. No-one appeared to take over.i was left waiting a further 30min after est. time it was due

Service

Took 2 hours for a complimentary end of warranty check

Service

Following the Inspection 2 service my car broke down twice, the second time after the fault had apprently been fixed in the middle of Traffic on the A1M

Service

Professional, efficient and friendly service.

Service

Ian at Specialist Cars kept me informed at all times on what was a very challenging diagnostic. He even gave me a free courtesy car. An excellent service!

Service

Smooth, efficient and I was kept informed.

Service

The work was undertaken quickly and efficiently at the stated price.

Service

Friendly and helpful service, lifts arranged to and from the station to drop off and collect the car. Everything was well explained.

Service

BMW Stevenage was unable to answer my questions concerning my service options. At the time of writing this has still not been resolved.

Service

Polite employees

Service

The problem was dealt withReceptionist friendly

Service

No issues what so ever with the booking and service. Before the service my windscreen was replaced. I asked if the service check included checking the lane warning calibration. I was amazed that this safety feature wasn't covered unless I paid £79.

Service

Very efficient service. I arrived very early and the team arranged to complete the MOT earlier than scheduled so that I did not have to wait longer.

Service

Always very friendly and efficient

Service

The people I dealt with were very friendly and kept me up to date with the progress of my service

Service

Very pleasant & helpful service agent Gareth and extremely helpful Parts staff (updating a SatNav).

Service

Was overcharged, when called to query the overcharge I was passed to voicemail and didn't get a call back, I had to go there to sort it out

Service

The lack of clarity in your Mini tlc document created unnecessary aggravated discussion with the service staff.

Service

repair tyre which was insured found out I had recall airbag and couldn't drive it. Also both back tyres needed renewing after only 2 years and 20k miles? Already had 2 new tyres 3 months after buying car. Fed up with BMW!!

Service

Work completed on schedule (more expensive than I had hoped) and good cooperation with the loan car facility

Service

Mis sold service package plus BMW carried out the service of my car and then told me after I was no longer covered. should of made me aware before any work was carried out on my vehicle.you can look into my account Noel Jukes AE14 NVJ

Service

Great welcome, comfortable wait, job done well

Service

As always first class service

Service

The servicing team were as always very professional. Thanks to Wayne especially

Service

Outstanding customer service You feel like someone special

Service

All work carried out, car beautifully cleaned and returned, but I would have appreciated a phone call to let me know that work had been completed and car was being returned.

Service

The service was a pre-winter check with some small repairs; all completed well..

Service

Great service and clear and transparent through out. However post collection I have an issue with the windscreen wipers I didn't have before but have been away son or had opportunity to bring back.

Service

Simply because of the efficiency and effectiveness of the service

Service

Everything well explained on a busy Saturday. Kept updated and welcome with coffee and wifi very appreciated.

Service

As per usual - I'm always pleased with the "customer experience" What more can I say?

Service

5star service

Service

I made a fast track appointment to have a set of rear tyres fitted. Unfortunately the tyres hadn't been delivered at the time of the appointment.

Service

Just found very helpful staff to deal with

Service

Specialist Cars kept in contact throughout service and gave good advice

Service

Work finished on time car left nice and clean

Service

Very professional from start to finish. Would always recommend BMW.

Service

Every one are very helpful but they should have the vehicle clean before i pick up the car

Service

Car was picked up and delivered when promised the service was done and important information was given to me on tyre wear also a recall was acted upon during this period so that a further visit was not necessary.

Service

Barry the man that does pick ups and drop offs was excellent as always.Service from receptionist a little strange, felt like I was being rushed away despite no queue, usually speak to a service person but didn't this time - seemed odd.

Service

Experienced staff

Service

Fast efficient customer friendly service easy to book and was exactly how long they said it would be

Service

service was ok, on the fault-fault finding took some convincing that there was a problem (it was found as a recall item) in the end, took a couple of days.delivery service- car arrived 3 hrs after the time stated

Service

The actual service / experience was fine but not very impressed with the booking in procedure beforehand

Service

Efficient and gratis safety check of running gear and repair to kerbed wheels. Appreciated mitigating costs to a loyal customer.

Service

As soon as I came in the receptionist was very nice friendly and made me laugh and feel at ease

Service

I had to make all contacts and was not advised that my car could be returned to my home

Service

I found that after the brake pads were changed my brakes squeal under certain conditions. This hasn't happened before

Service

Because you are soooo good.

Service

Everything was what I wanted and expected from booking to payment

Service

Good customer service and friendly staff

Service

everything done at right time and quickly. The only issue is that the person changes things in side when they do the cleaning - eg moving the chair and I sometimes forget how to get it back to where I want it

Service

very poor.First they confirm the price and then change the mind?

Service

Winter wheels fitted and car wash took too long. Was quoted 1.5 hours plus wash. So agreed to wait. Left garage 3 plus hours later and computer telling me tyres needed to. E inflated to correct pressure.

Service

The service was great

Service

The service was good but when I left to go home the car had a problem on the motorway and I had to turn round and take it back which was a pain. The problem was a bad spark plug. I would have thought that the technician would have checked this out.

Service

I was able to book the service for a time that was convenient for me. The facilities were excellent and I was able to utilise the high quality wifi to work whilst waiting for the service to be completed and the car was serviced quickly & efficiently.

Service

Rep Polite and courteous

Service

All good and attended too first time

Service

Excellent friendly service and it took less time than they said it would

Service

Staff very curious professional and booked my car in with minimal of fuss

Service

Completed within time & washed

Service

as always top quality customer service. Received a couple of calls throughout the day and the car was ready so was pain free when i needed to collect

Service

Very poor communication, no phone calls to keep updated as to what is happening with vehicle.Nobody seemed interested in the extra information I tried to give when dropping vehicle off.

Service

Every thing worked well from pleasant reception to service being on time.

Service

You advised me the service was due, we agreed a convient time, you provided a loan car, it was ready more or less when you said it would be. Great, I didn't really have to think about it

Service

I accept it could have been a difficult repair, however the vehicle was with the garage all day and it was still 18:45 when it was ready. Felt a little like it was left to last as it was a warranty repair. I am also not 100% sure the issue is fixed.

Service

Friendly service, could communication from staff, could feedback.

Service

The problem I had has still not been explained properly

Service

Disstisified with mot assessor.

Service

Car not ready on collection

Service

Please call me and I will explain .

Service

Had to pay £10 for an admin fee to get a loan car which having a 7 series i think is wrong.Need 2 rear tyres and asked for a quote. Received quote, went on line with service agent and they were 50% less on line by a tyre company. Feel duped.

Service

everything handled professionally

Service

Because I got what I wanted for my car and because I was able to wait in comfort while the work was carried out. If I have one comment it is that the volume on the tv was too low . . . you had to be a lip reader!!!

Service

The services and MOT were completed on time and at a reasonable cost.

Service

Friendly efficient service from the moment we entered the office.

Service

Everyone friendly and professional

Service

Feel valued. Comfortable atmosphere. Kept up with progress.

Service

I booked in was happy to wait. Everything was as expected

Service

The agent was very helpful as was the receptionist. The waiting lounge was clean, tidy and wellbstocked with papers and coffee.

Service

Excellent service from start to finish

Service

The end to end experience is always spot on. They even offered me a lift to the station!

Service

I was kept updated of the progress and notified that the brake issue was at the rear rather than the front (which I had assumed and asked to be replaced) both the lady on reception and the customer service advisor where very professional & pleasant

Service

My BMW suffered an engine management issue.in the past i could have the vehicle checked whilst i waited via the key analysis. This time i had to take a day off work. In fAct the car needed some parts replaced so it needed to be in for the day.

Service

There was a lack of communication after the service. Issues were not explained. These have been discussed with the relevant staff but, I would say, that I am still not entirely happy.

Service

Timely, courteous service, swiftly done at a fair price

Service

No issues whatsoever

Service

As always, very friendly efficient service, absolutely the best after sales department I've dealt with. The less than perfect score comes from the fact that as I've had repeated component failures, I need some time to pass before confident it's fixed

Service

Professional and friendly service. Kept fully informed during day.

Service

The service was very slick, organised and efficient.

Service

Everyone was welcoming, informative and pleasant. I was made to feel very comfortable while I waited. When it came to pay/leave there seemed to be no system for ensuring customers were dealt with in an order.

Service

Poor communication Lack of customer care and options that live up to the BMW brandLack of issue ownership at manager level

Service

Warm welcome , prompt attention by enthusiastic staffService explained and offered 3 year service deal which I accepted

Service

It was hard to get through to find out if the car was ready, plus the 12volt socket in the dahsboard is not working

Service

Great service from Colin Donno

Service

No hassle. All done within the time expected. No surprises.

Service

Aside from a slightly underwhelming valet service on the car (which has been discussed already), everything was perfect! Sam was really helpful and I was kept in coffees whilst I waited.. All was well explained to me, and everyone was very courteous

Service

I always receive excellent customer service at specialist cars

Service

Exceptionally courteous and prompt service by Specialist Cars' staff. Car returned washed and immaculate.

Service

A first class service from Stevenage BMW at all levels.

Service

Hassle free and very friendly service

Service

Very efficient and good service including pick up of car

Service

As always they handles everything brilliantly. Not their fault but the car went in with one small problem and ended up having to have lots of stuff done

Service

busy

Service

Professional and flexible. Very good customer service.

Service

Always very welcoming

Service

Carried quick and kept well informed

Service

Good service

Service

Quick service, good communciation and help

Service

Everything went according to plan

Service

Delivery to station and collection were on time with train journeys, the car was ready on time.

Service

Quality of work good, nice friendly staff. My only issue is timing, dropped off at 8am, call at 2.30pm to say car was going in, then at 4.30 to say it wouldnt be ready in time so it ran over to the following day so no car for a night

Service

efficient, friendly service as always

Service

Always given a first class welcome and attention throughout my car's time at Specialist Cars Stevenage.

Service

Work completed on time. Was kept informed of progress.

Service

They listened and found us the right deal

Service

MOT booked along with an investigation, took a day off work, and only MOT was completed. Was still in reception at 6:30. Have had to book another day.

Service

Very good service and nice people however had to wait a while to get my car back.

Service

Fantastic service, I was kept up to date with the progress of the car and the unveiling of the car is all my son talks about great touch..

Sales

Staff were friendly and Sarah Clark worked hard to find a car meeting my requirements.

Sales

Smooth sales experience and a clean handover from Specialist cars Stevenage and Lee Barker (the sales representative I was introduced to). Good selection of stock and fair pricing offered.

Sales

Very close to Completely Satisfied. I missed the complimentary oil and cleaning kit, which I think has been a nice touch in previous purchases.

Sales

- Communication not as promised in 2 occasions. I had to call the center to check the status and delivery. Second issue was with mileage put on the vehicle, somehow was 8k,opposed to 10K p.a. requirement. Sales rep does not recall the discussion.

Sales

The showroom was smart, well laid out with plenty of space and a great selection of cars. The staff were very friendly, specifically Ashley Baulk who i dealt with. The lad was extremely helpful, thoughtful and a really nice guy, he deserves credit.

Sales

The sales guy was very professional and knowledgeable. He gave me all the options available and was very helpful.

Sales

Very good service

Sales

Much of our interaction was by email which suited us as we knew what we wanted. The welcome when we picked up the car and the professional manner in which we were dealt with was excellent

Sales

The whole experience, coming out of my earlier BMW and into my new one with all the upgrades I was looking for was made seamless. Thanks to all I dealt with at the dealership, particularly Angelo.

Sales

This was my first purchase of a BMW and I was amazed at the difference in care between this and other previous garages. The sales consultant was patent, careful, engaging, not at all pushy and explained everything.

Sales

Very helpful and knowledgable staff

Sales

Specifically went to stevenage as they were so friendly and helpful when I was browsing a few months ago. They were great every step of the way and made the process so easy.

Sales

Straightforward discussions on requirementsNo "hardsell' of options etcClearly knowledgable staff about their products, both about the cars and various finance/insurance add-ons.

Sales

Customer service was excellent and very quick turn around

Sales

The sales person Lee Wadsworth was extremely helpful, there are no pressure what so ever. This is the best experience of buying a new car from Specialist car Stevenage.

Sales

Lee Wadsworth was fantastic throughout, got me a great car within my budget. Was flirting with Audi for a moment, but Lee bought me back

Sales

In50 years of purchasing cars, this has been our best experience. Wendy was the most helpful and caring sales assistant we have dealt with. The paperwork and handover were well handled. totally pleased.

Sales

Very Well looked after felt at ease by Lee Barker

Sales

It was amazing ... from start to finish, the service I received was outstanding. The wow moment was when Wendy unveiled my car in the showroom.

Sales

As always very attentive and helpful

Sales

Excellent personal customer care provided

Sales

due to an injury, WE had to change an existing car to compensate for my inability to walk. we analysed the opposition but found the 5 Toured as the most suitable for my condition. The choice also kept a stylish and luxury vehicle

Sales

Salesman was professional and most helpful

Sales

I felt like a valued customer. All my queries were fully addressed. Staff were very friendly

Sales

I was greeted courteously and pleasantly by the receptionist and was immediately offered coffee.Wendy Lee (sales) talked me through all the purchase options available to me and once the order was placed, she regularly 'phoned with a progress report.

Sales

The staff were very efficient and helpful

Sales

We dealt with Darrin Taylor and our experience at the BMW dealership was a 'breath of fresh air' compared to our experiences elsewhere, i.e. Audi and Toyota. Good service, listened to what we wanted, and extremely helpful.

Sales

everything about the process was completely easy, and I'm very satisfied with the car at the end.

Sales

Excellent serviceGary Hammond is friendly,helpful and knowledgable without a pushy, salesy approach

Sales

From start to finish it was a pleasurable experience, no hassle, very helpful staff

Sales

Excellent customer focused experience all round. Service received from Ashley Baulk was exceptional, he went out of his way to ensure we were well informed about choices. In particular his and manner was very professional and friendly.

Sales

All good service at all points. I would have appreciated more updates on delivery progress

Sales

Excellent reception, explanation, understanding and responsiveness to our needs and wishes.

Sales

Lee was great; efficient and responsive.

Sales

The sales staff of Specialist Cars Stevenage were very professional from start to delivery. Especially Wendy Lee whom was the representative that dealt with me. Also I might add Ian Payne. Excellent Service.

Sales

Angelo evangelou was very thorough understanding of our needs and informative. Gave positive information on what the car would do for us .

Sales

Wendy Lee was very receptive to my needs

Sales

Smooth process, small issues sorted promptly. Friendly but professional.

Sales

All was great, only downside was delivery taking longer than first expected

Sales

Options were discussed openly with no pressure to decide until ready.

Sales

Was very simple and easy from start to finish,From first contact from the salesman (Lee Barker,Stevenage) to driving away with my new car.Visit to the show room was fairly relaxed and informative and in no way did we feel pressured.

Sales

Great service - Darrin went above and beyond

Sales

Good advice, knowledgeable, listen to my needs and wants and responded in a timely manner.