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Good communication, on time.
Everything ran smoothly and service staff very helpful and friendly but costs did add up and final bill was painful.
Friendly professional staff, everything promised was done, no worry or hassle on my part
At tension to detail first class
Special mention to the very friendly receptionist who was professional and a pleasure to deal with.
service fine but always takes a little longer to finish than quoted. Not a problem for me.
Nice environment. Friendly staff. Helpful when it came to cost of repair and understanding of need for alternative quotes.
Good, just one small fault still occuring.
Self explanatory !
Work was completed quickly and on time.
Car cleaned and collected
Very efficient, professional, accommodating service, without any sales pressure.
Friendly greeting, what a lovely way to start the day. They solved the problem without me having to leave my car.
helpful staff, fair price for work carried out, satisfied with remedy to ac
Some of the work I'd ordered was found unnecessary at that time, but other work I had not identified was required. Throughout I was kept informed and the work done expeditiously. I particularly like the video that showed the vehicle inspection.
2 days after we got the car back the passenger side rear wheel was shreaded by the wheel arch under cover came off and was touching the tyre.
Staff were very helpful and friendly , everything done was explain before work commenced .
I was totally satisfied with the technical aspects of the visit. I was disappointed that the car was returned late. I received an apology. I have also responded to a survey for this visit already and received an acknowledgement from Sue.
Communication between the customer representatives and technicians was very poor requiring me to visit Specialist Cars 3 times before the fault was fixed.
So impressed on the speed and amazing service I received. Friendly helpful Calm and quite simply - like no other.
When I came to collect my car a woman was being extremely unpleasant to the staff. She admitted that she had damaged her car and as a result her warranty was invalid. Her attitude to the staff was appalling and I admired the way they dealt with her.
Quick, friendly service at a very reasonable price. Thank you.
had full service done on 23-8-2016 and two weeks later still ' Drivetrain' warning came on saying the car wasn't at full performance. ! didn't seem to fix the problem !!
Brilliant service as always, friendly advisors.
The job wasn't completed. When I tried the boot again, it closed properly ie and the boot lights went out. On trying a second time the lights did not go out when the boot was closed. So the problem wasn't fixed,
Service ok,reception mentioned "recall"unclear tuned out to be software rebuild, 3 attempts, optimistic completion calls wasted visit. Finally asked to ensure it was diven,. Not done, Failed on way home, return car, "fixed" but still poor mpg!
It took a few visits but the car is now perfect.
Good and efficient service
Professional service as always from this dealership. Labour cost for the bulb replacement seemed expensive. I was charged much less on a previous occasion for similar work. Service rep said I was given a much reduced rate last time !
The service was carried out competently and on time.
Good quick service,
All carried out to spec- Car returned very clean
Service completed within time stated.
Easy to book, attentive friendly, and helpful service. made to feel a valued customer and good refreshments
The service was carried out perfectly, the car was ready when I asked for it, and it had been cleaned inside & out.
great service and managed expectations really well
Responsive and helpful.
Always good service although unhappy over mix up on booking and delay of parts. Not kept quite up to speed with where we were in the process
Leaving the car for a day for steering check and adjustment seemed a bit excessive,i thought could have waited an hour or so,I know you made a courtesy car available,but as I came from Harlow it turned out to be a days job with journeys involved.
Very polity, very efficient
Found the staff to be rude and unhelpful this being my second experience when dealing with the service department
Your staff were efficient did not keep me waiting.
I had new front brake pads. There was a significant difference between the price given on your website, which was £169, and the price the dealer initially wanted to charge me, which was £245. I had to ask for the advertised price, which I then got.
As always very acomodating and helpful
They did what they said they would do, in the time they said they would do it!
I brought my BMW 118 in for a routine MOT but as part of this BMW wanted to apply certain patches. If I had been made aware at the time of booking then I would have made arrangements to leave the car there to have both done same day!
My BMW has been serviced at Specialist Cars since 1990, I am on my 5th BMW, (my wife is on her 1st), apart from loving BMW's 50% of the reason I always choose a BMW is because of the excellent service dept and after sales care from SP Stevenage.
I wasn't very happy with the service manager Mary, when she rang to book my car in for its first service I thought she was very rude and unhelpful!! It made me feel that I didn't want to bring my car to BMW for a service
I had a routine inspection on the car due, which is covered by my active service plan, although I also needed two new front tyres and a wheel alignment. I asked BMW to quote for these services and these were £350 more expensive than a local garage.
The service was fine. But when I purchased the car in December and only 8000 miles ago I was told I wouldn't need to service for 20000 miles it turns out I need another one in 7000 miles costing me £400!!!
I had been told that it would take 90 minutes and it was about that long but it is tedious waiting! I don't blame Specialist cars for this, just myself for impatience.
Polite and professional, but seat was left in a poor position
no fuss, did what was required and a bit more
As requested and kept unto date with events as they happened.
The service was fine, but the car wash (free, I know) was not. Although the car was clean, there were many drying marks left on the car, perhaps because it was a hot day and it dried more quickly than normal.
The lady on the front desk was very helpful and made me feel at ease when talking about my needs. Only missed out on the top score as I'd phoned and been told to come in but the person I was told to speak to wasn't working at that time.
Professional, friendly. An exceptional dealership that I've been using for many years and trust totally
very. Car collected and returned as they said, and I was informed of what was required.
as usual we had no issues with our service experience from booking to collection.
Normal pleasant greeting but staff member dealing with me seemed to need guidance from other colleagues. When dealing with the fault,action required and cost he did not seem to have the personality that reassured the customer. Cost too much.
Completely hassle free from getting a quote and booking my car in through to the service work on the day. Most competitive price and a decent loaner too. Thoroughly happy.
Very efficient, did what you said.
Always helpful and polite
When I bought the car year ago I was told that the car had had full service and checks. When I take care in for checking because the cautionary light had come on for brakes I was told that the car needs a major service.
The service was good in that reception and your driver were right on the ball. The MOT was cheap and well done; the disappointment was that one of the wheels was cracked and this took a day to replace. Not SC fault but an expensive problem well done
Did excellent job
Specialist cars always provide a first class attentive service.
Speedy efficient service
Everything went to plan and as organised.
Service is always 1st class at Specialist Cars Stevenage. I drive over an hour to get there instead going to my local dealer which is 10 minutes away.
I had a warning light on the dash when I arrived, which I flagged to a member of staff. I was told that everything was fine, only to leave and have the warning light return. After enquiring, I was told further investigation was required. Poor service
Had to wait longer than I hoped to drop off and pick up my loan car (20+ min)
Reception and time taken.
Almost three days of silence from BMW after the car was delivered to you for repair. We phoned initally to report the breakdown. We phoned a second time to warn that the car was on its way (as requested by you). We didn't receive any acknolwledgemen
My car was booked in for a, while you wait, routine service. I was advised when I arrived that the car also required an EGRV replacement as a recall. When the service was finished I was advised that the EGR valve couldn't be replaced as the engine
Having turned up with a flat tyre the service team were courteous, efficient and repaired speedily considering the last minute nature of my request with regular updates
Friendly welcoming staff.
On return of the car following a repair to tailgate closure and a service, a warning light was on display indicating "excessive emissions".
The service I receive at specialist cars is always excellent
Service was exemplary and repairs done as requested
Overall, very good, although there was some confusion over the depth of tread on my tyres and whether I could have Winter tyres or not. Additionally my display now says I need another service in 4,200 miles which is surely not correct???
Despite the frustration of the earlier service booking that had to be cancelled when I was just reaching Stevenage because of the power failure at Specialist, the service was carried out in the expected time and all went well.
I don't expect a brand new BMW to need attention from Service department. The engine fault light shouldn't have come on. It was an air seal that needed replacing, but took several days to get the part. Courtesy car provided but I wanted my new car.
Staff courteous and professionalDidnt feel specialHad to wait a week for a courtesy carHad to chase progress myselfParts provision (new engine) very slow by BMW
First experience of BMW servicing and to be honest I expected a higher level of service, the engineer broke an item on the car which meant the car was a day late being returned. Not good enough.
Easy drop off, competitive cost compared to local garages
Bmw fixed the problem quickly. Picked me up from home to collect the car. The car was immaculate and running perfectly when I drove it home! Excellent service!
I would have given a 5 star rating had the man with whom I made the booking not been sullen and seemingly disinterested. He at first suggested that I - the customer - should find out from his parts department whether they had the HUD screen I wanted
Each Stage was handled with thoughtful professionalism
Vibration issue fixed, however condersending comments made in service paperwork handed to me by service operative. I am not a child and this was poor staff work.
Because the part that was ordered was "lost" twice and then when I arrived to collect it was actually the wrong part totally ! I also had to chase for it rather than being kept upto date on what was happening
Very quick and helpful kept me updated the whole time
Kept up to date with progress. Staff are always very polite and helpful
very good overall except for a long wait for the service to be completed.
Good service and looked after by Wayne in customer service.
There was a delay in completion due to the late arrival of parts.
First class service as usual and pleasant, friendly and knowledgable staff
Can't think of anything you could have done better.
Ian Freeman is exceptionally knowledgeable and passionate about customer service.
Everybody from initial receptionist to delivery driver were all extremely courteous and professional in their manner
It took slightly longer than i was advised
vehicle ready when required
No problems with collecting or delivery therefore made the process simple
easy to use service, very friendly and very informative
Everything went fine
The service, staff, facilities were all great, but the MOT was a little behind the scheduled time, but not unacceptably so.
All items attended to, excellent communication from Specialist Cars, and car ready for collection at promised time
Everything went according to plan
Always courteous, do exactly what's on the tin with a smile. Also great free coffee
They picked my car up and delivered it back. All items had been attended to and the car was cleaned inside and out.
Meet and greet was excellent. I decided to wait in the service centre. Wi-fi and coffee available. Car ready quicker than I was expecting and it had been cleaned. Bill smaller than I thought and I was given a box of BMW mints. What's not to like.
This is the second time I brought my car for a service and it wasn't cleaned. It wasn't in for a big job and I had to call at three after giving my car in at 8 asking how long my car will still be Specially after being told it won't take that long
very good service and attitude - many thanks
Great service as usual.
Always polite and helpful
Because I was.
From start to finish the service was second to none. Colin Donno, Ian Payne and Andy Barrington-Hill deserve top marks for going out of their way to fix the issues my car.
I was very satisfied with the service I received from the staff. It was a smooth process dropping off and picking up my car. They also gave me a lift to and from the train station.
Car cleaning not very good. Failed to top up windscreen washer as requested.
It took too long to complete the needed repairs. Furthermore the needed repairs were only half done and another problem was created in the process.
Car collected and returned on time and work carried out properly
It was the first service. I saw nothing that would give me reason to be dissatisified
The staff were friendly and very helpful. The overall service was professional and my car was ready for collection on time. A courtesy car was provided for the day which was much appreciated.
Communication and attention to detail second to none.
Good quick service
As always. Every thing i need
Booked in ,completed early,& on my way home quickly.
Initially there was a lack of communication about what was happening and why everything was taking so long. When the service manager found out what was happening everything was handled very well.
This is PEARL Townsend speaking as it was HER car that was being serviced - I find the personnel patronising, ie trying so hard to be polite that it doesn't feel natural. However, when it came to paying, the attitude was different, ie indifferent!
Helpful friendly staff
Because all my issues with the car, were sorted out in a quick and efficient manner. Was kept fully informed through out.
Staff were great both Ian and Wayne were polite,efficient and helpfull as always.My service book was left in the vehicle but not stamped. Will get it stamped on next visit.
Job was botched, car not returned when promised, second visit required, senior mgt have not contacted me despite 3 requests, I lost a weekend away and dealer clearly could not care less. Total loss of confidence.
Good staff with kniwledge. Car could have been cleaned better.
For the first time in years I have been disappointed with the service. Was not told when dropped car of service pack expired, nor when the 'consultant' told me was ready for pickup. Cost isn't the issue ... the service I'd expect from Ford not BMW.
It was a small repair and the staff served me (Colin) has been extremely professional and friendly.
Can't fault in any way
The service whilst purchasing the car was very good, Sarah was who sold the car to me and she explained everything to me before I made my decision, the showing of my car was at a very good standard, Kate made sure I knew everything before I left
Very good service, polite from the start and informative. Matt was superb and really was good to talk to and helpful.
I was informed at all points on the progress of my car, the garage agreed to hold the car for several weeks despite being ready (so I got the new plate). Was given a very comprehensive demo of the car. Friendly and professional sales advice from Matt
Because I cannot fault the service.
The service was Faultless From stat to finish
Excellent service, very swift and professional
Made to feel like a valued customer especially considering my circumstances. Lee Barker was great at providing car options.
The sales team were amazing- very helpful but I didn't feel under any pressure to purchase the car.
Dealing with Gary was a pleasant and straight forward experience. He was polite and accurately gauged my level of product knowledge.
The service was excellent, very courteous and informative. Followed up with telephone calls and emails when promised. Even though my purchase was probably at the lower value end I felt treated as though I was buying top end.
Angelou the salesman was a delight to deal with. he kept me appraised of the development of the timeline at every stage
Angelo was really good
Delightful experience throughout!
I experienced no issues during the purchase and delivery process. All went smoothly and I was able to collect the car on the agreed date.
Firstly made to feel welcome.Salesman very, very helpful, he went out of his wat to help us to buy the right car ,for us. Kept in touch with us step by step of the way.Sales and delivery can not fault as well as the car being totally correct for us
We are very happy to have bought our car here. Lee Wadsworth in particular was a person we felt we could do business with, we never felt rushed by Lee, and he was one of the reasons we decided to buy here. The centre has a very relaxed atmosphere.
The whole process from start to finish was handled professionally and quickly.
All questions asked were answered and explained in terms that we understood.
BMW centre in Stevenage was fantastic we had great advice and service from all. Our sales person Angelo Evangelou was fantastic and offered us 5 star service. Delivery process was smooth and very informative.
I was welcomed on entry and quickly introduced to the sales people, my needs were discused and choices given. My new car was prepaired and handover was completed after a quite intensive session on the cars fetures.
Even if there were any hurdles, Lee Wadsworth made the entire experience stress-free!
The buying and delivery process was straight forward. The customer service that was given by Sarah and her manager was also very good. Sarah's continuous being in touch with us made us feel valued customers and the car video clip was a nice gesture.
Smooth transaction and excellent timescales including excellent communication throughout
The sales service was excellent but there was a scratch on the car that I spotted on getting home. This was rectified without question
Excellent customer service by salesman Lee Wadsworth
Excellent sales man extremely kmowledgeable and nothing was too much trouble Sales man lee wadsworth
Like the individual attention, like the videos that Wendy produced. Liked the the simplicity & straight forward approach from Wendy. Very good.
Excellent service from the sales team.
The purchase of my car was made easy for me by the sales staff and my car was built to my specification. I was kept informed of the delivery timescale and they were very helpful when handing over the car.
This is our first BMW and our first time at a BMW centre. From the moment we entered the dealership to the moment we left with our car the experience was fantastic. We never felt pressured and felt valued at all times.A special mention to Angelo.
The sales person Wendy Lee at Sepcialist Cars Stevenage was excellent. Althought there was a delay in delivery of the car, she was very helpful in keeping me up to date.
Very knowledgable, professional and friendly staff. Car was available in a reasonable period and was delivered on time. All good.
The service I got from Specialist Cars Stevenage was impeccable. Especially from Ian and his team and most especially Miss Wendy Lee
Darrin made everything easy and a very pleasurable experience
This is my 5th car from Specialist Cars (4 new 1 used) I have received good service even when staff have changed.
Wendy was extremely helpful and patient
Adequate service. Wasnt blown away given I was buying one of the most expensive cars in the BMW range. Salesman was ok at agreeing the deal but seemed inexperienced at executing it.
When we walked in the showroom we received a friendly greeting. The sales consultant, Lee W, was very helpful in giving us a concise overview of the car we were interested in. We were kept fully up to date regarding delivery, handover was excellent.
Everything went to plan, kept informed of progress. Making sure I made decisions I would be happy with long term is key.
Great service from Specialist cars Stevenage. A big thank you to Wendy Lee and David Nolan who made the process of buying the new car go very smoothly. Great communications through the process and always responded quickly to any of my queries.
Staff very friendly, thorough and a pleasure to do business with
Very Friendly Staff