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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

Latest News & Events

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1 Series Now at 0% Finance!

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The M3 & M4 are now at 0.9% APR!

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Specialist Cars Exclusive Offer

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Business Contract Hire Offers

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Snow Centre Partnership 2017

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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BMW 6 Series GT Launch

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2017 BMW X3 Launch

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Bump it. Snap it. Send it.

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BMW X1 Range at 1.9% Finance

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Diesel Technology Informer.

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BMW i3 Service Inclusive

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Specialist Cars VIP BMW M2 Launch Event

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Hiring: Retail Sales Consultant

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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Roof off. Game on.

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BMW Integrated Navigation at Specialist Cars

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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Where Next?

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Explore the New BMW 5 Series and the BMW Range.

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ROAD TAX CHANGES 01/04/2017

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2017 I3 & I3s Coming soon!

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BMW Motability Offers

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The All-New BMW X2 Reveal.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Claire & Mary - Anne

BMW Showroom Hosts

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

John Hanley

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

Retail Sales Consultant
  • Department BMW Sales

David Carr

Retail Sales Consultant
  • Department BMW Sales

Dean Fullard

Retail Sales Consultant
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marc Steele

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Mark Hegarty

Group Used Car Buyer
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Adam Zieba

Business Development Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied, but the CBS reset on my car was not completed successfully and I had to return for this to be completed.

Service

I travel over 40 miles each way to use Specialist Cars. The main reason is the friendliness of staff. You are always made to feel welcome and treated as if you are their priority customer, even during busy periods.

Service

see the first answer ,if this had been my first visit ,not sure I would be back , this however is our third car from specialist cars so we know how good it can be ,

Service

The only comment I would have is around the transport offered from the station which is great, however as a lone woman getting into a car or approaching a car with 2 gentlemen sitting in it without any Specialist cars signage (even a board) is quite

Service

I was offered a replacement car for the day when my car was being serviced but not informed about the £10 insurance charge, which I was forced to pay. By the time I was informed, I had no other option but to pay or pay for a taxi.

Service

As for answer 1

Service

Whilst the MOT was okay I still have not received the paperwork which I was promised in the post the next day. I have not had confirmation of when the car will be in for a diagnosed heating problem again told I would be called next day (24.11.17)

Service

Quick and easy to sort out

Service

It would have been 5*, but I needed to come back as some adhesive was not available.

Service

Could have been more if they would have provide actual root cause of why the car is giving only about 2/3rd of the projected mileage.

Service

As usual, 100% satisfied with the service, customer service and the price.I have held a driving licence for over 50 years. I have owned many cars and dealt with many garages. Since I bought my car of Specialist cars six years ago, I always use them

Service

Have provided excellent service for over 25 years

Service

Mot dealt with promptly

Service

Work done as requested in the timeline specified.

Service

As above. The friendliness, professionalism of the staff is great

Service

Poor waiting area for customers with no provision at all for those who want to do some work in peace. No quiet area: children of one customer were belting around on toy carts / buses and making a load of noise for an hour. Business needs provision.

Service

Organised minor services on the day. Service area pleasant. Free WiFi a bonus. Free teas, coffees and soft drinks all great!

Service

The week before I had a red light come on so booked the car in , after dropping the car off and on my way to work I was told that when BMW had MOT the mechanic forgot to reset the computer. I had taken time off work to drop and paid for a train .

Service

I thought my car required a service but it turned out that the computer required re-setting. I think some companies may have gone ahead and changed for servicing my vehicle

Service

Everything up to usual high standard

Service

Dropped car off for a quick brake fluid change only to be told it needed an hours worth of work to be done changing filters which was fine then half an hour after being told this My car was still in the car park whilst others were coming in and out

Service

Great team, and always a polite can do attitude from who ever you speak to.

Service

The service and miss diagnosis of the component. And the operator did not return my call or investigate the incident.

Service

Same comments as above

Service

nothing to complain about!

Service

Again i was surpised to see a circle of 5 employees all drinking coffee and had to ask three times if the driver of the X5 was a BMW employee, i eventually got an answer after they realised i wanted an answer. Yes it was an employee. contd below

Service

Good service, timely efficient and courteous.

Service

despite a few days delay trying to email the dealership, I ended up ringing up and speaking to someone, from then, nothing was too much trouble, Cathryn emailed and Graham (I think), phoned me once my car was there and being dealt with.

Service

unacceptable waiting time to collect loan car and leave site (around 1.5hrs). poor workman ship carried out during fitting of new parts, and damage caused to my vehicle in the process resulting in the job having to be redone completely

Service

Great Service

Service

A brilliant experience

Service

The Technician listened to my concerns and provided a solution.

Service

As above, I have to make a separate trip now as the vehicle check was not noted. The service warning for service was at 1800 miles and the vehicle check now at 900 so should have been picked up.

Service

My car was returned as promised and in great working order

Service

Thought the cost of the brake fluid change was high, would have been 5 stars if cheaper and better value for money

Service

Phoned through to book a service a week before it was due, upon arrival I was told they had no record of my car being in for a service.But credit to the service team they found a space and I was still able to have my car serviced

Service

Easy to book, friendly staff and facilities make it easy to work while I wait.

Service

Did not reset the tyre settings on computer so assumed had a problem with tyre on leaving the services department and also the length of time it took to get the valet team to complete the cleaning from me being told the car had been serviced 2hrs

Service

Very efficient, I could work while car serviced, have a coffee, car finished on time and cleaned

Service

Car was picked up and repaired and cleaned

Service

Excellent service and quality, polite, helpful informative staff.

Service

Took longer than I expected

Service

Good apart for a longish wait for the car valet (1 hour)

Service

Ease of booking and support in taking me home

Service

I accepted the offer to have my car valeted and washed. Had I known this would add another hour, I would have declined the offer.

Service

Very satisfied with all aspects

Service

Albeit in for the third time for the same issue it has finally been fixed

Service

Just very good service

Service

Very helpful nothing to much troublek

Service

Person on reception made me wait for a "service adviser" then proceeded just to chat with his mate (he could have booked the car in (i don't see why it takes 20 mins to book in a car when you al ready have my details)

Service

Fairly

Service

On time within budget.

Service

Skilled and experienced staff both at reception and in the workshop.

Service

Fast, friendly and efficient customer service.

Service

As above.Very poor customer services.No apology.

Service

The problem was not resolved

Service

Good professional and friendly service as your expect from BMW .

Service

Everything was very good

Service

Car cams back clean and in time

Service

Potentially dangerous faults and problems with my car were detected at a routine service. The team quickly found me a slot for repairs, thus enabling me to be mobile for an important business week.

Service

Service performed as arranged in timely fashion

Service

Exceptional customer service and care.

Service

Software upgrade wiped out some of the personal settings which needed to be reset.Loan car was unavailable at an earlier appointment.Appointment was the fourth time we'd tried to book it in for the safety recall inspection.

Service

Had a minor problem but the guys could'nt do enough to get me sorted.

Service

Job done ok (as far as I can tell) but really took too long. Booked for a 90min express service, arrived at 8am (booked for 8:30) baut waiting until 11am.

Service

done what was requested very quickly and efficiently

Service

All Staff were courteous.

Service

The staff are professional and helpful and friendly

Service

My safety camera was unplugged and not plugged back in at the end of the service. I had an incident the following day and did not have the recording! I complained and was told I would get a call back asap, 6 days later I am still waiting.

Service

Issues the car were bought in for under warrranty were all solved

Service

I was very pleased with the friendly, efficient and professional service received.At the same time as having a service I had an MOT at a very competitive price.On collection it was lovely and clean, a real bonus!

Service

everything just taken care of with no fuss..

Service

Good service , kept me up to date whilst waiting.

Service

I had a smart repair to the front bumper. When I got home I could see slight over spray to the front number plate surround. I removed this rather than take it back which is 10 miles away. I think that more attention to detail is required.

Service

Just took a little time to get to a service manager - otherwaise excellent

Service

Staff are friendly and meet my needs while keeping me informed

Service

Work done in timely & professional manner

Service

first class service and information , but still a little pricey compared to other online servicers

Service

end of warranty check, service and MOT all done within a few hours plus car valeting.

Service

All of the technicians are friendly and professional. A lady from reception even called me 2 days later to make sure everything went well at my appointment. Really going the extra mile to me personally.

Service

No update on progress after two hours

Service

Yet again the interior of my car was damaged, not enough to go back and complain properly about it, but 2 recalls = 2 items not as it was when the car went in to your care. Being BMW i expect perfection & it wasnt. Also, the fridge was broken on site

Service

When i took my car for its first service, it was a big shock to hear from the service team that there was no information on the system that shows my car has a full service package. They even did not know that the vehicle was bought brand new at Steve

Service

Cos you are quite good at it.

Service

As answer to question 1

Service

I wouldn’t take my car anywhere else!

Service

As above

Service

courteous, knowledgeable and efficient service staff

Service

Easy to book and car returned on time

Service

Difficult to do better.

Service

Great service

Service

Good service

Service

very helpful people.

Service

Quick & efficient and car returned beautifully clean

Service

Excellent. Previously took my vehicle to Barons Cambridge last year for a recall. Dreadful service where interior trim was damaged to facilitate repair. No apology or follow-up from staff. As a result I chose to take my car to Specialist.

Service

Well organised, good communication, fair pricing and completed on time.

Service

great service great team

Service

Would appreciate more communication in the process - ie calling to let me know what the results of the service where. I still don't know why this one was amber and the last one green

Service

Failed to reset service interval indicator.

Service

Found a fault that others had missed, gave expert advice and sorted the problem quickly

Service

I'd had an issue where a sun visor had snapped; asked for review against warranty and it was remedied with no fuss. Moved my mood from being disappointed a part of my first ever new BMW had failed to knowing you guys donreally put customers first.

Service

Great service, but very expensive

Service

I had to return to the garage for readjustment of the hand brake. I had asked if it is possible to update the audio software but I'm still waiting for an answer for that. Could not tell me why car goes into 'limp home' mode at times.

Service

Great service ! Good team ! Special thank you To Mr Colin Donno ! Very nice person and very easy to contact with!!!

Service

Everything went as promised

Service

Having asked prior if my main service had to be done by Bmw and being told no as long as genuine parts were used and because of the price i was quoted by Bmw i had it done where i could afford at present. Computer could not be reset.Disappointed.

Service

Even with a booked appointment it takes over 30 mins to get checked in and the loan car.

Service

Very satisfied, the service was faultless. No complaints at all.

Service

Car in for airbag recall. Job done on time and car returned as I left it no grease or dirty stains or finger marks. Well done makes a change from what normally happens.

Service

Very efficient and answered all questions.

Service

I booked for a Saturday so unfortunately they couldn't take me home but they allowed me to pick up the following day from the sales office.

Service

It would have been nice not to lose the car for another day despite letting the service department know exactly what was required... but I was pleased to have everything explained.

Service

Fully updated on what was happening and we had as much time as we wanted to discuss the technology and workings of the car when we picked it up.

Sales

A great experience, Sales team very polite and attentive

Sales

Sales rep and financial rep were both very helpful and not at all "pushy". The full explanation of the functionality at time of delivery by the sales rep was really helpful.

Sales

They couldn't do enough to sell me this vehicle

Sales

The new car was delayed due to storms holding up shipping. The dealer provided us with a loan car while we waited and offered excellent service.

Sales

We didn't actually go to buy a new car but everything was made so easy and straightforward and Darrin Taylor was very helpful in answering all our questions and looking after every need that we did walk away with a new car!

Sales

very helpful.

Sales

from the test drive to collecting the car everthing was so smooth

Sales

The sales contact was considerate; helpful without pressure to buy; agreed a satisfactory deal; open regarding delivery issues; arranged a clearly explained hand-over followed by excellent support from a BMW Genius.

Sales

The salesman helped me a great deal with the specification. The car was delivered at least on time and in immaculate condition.

Sales

Gary Hampton of Stevenage was excellent to deal with and kept me informed throughout

Sales

Absolutely outstanding service and info about car , money etc.

Sales

I would have given 5 stars but delivery delayed because the car delivered was incorrectly specked. Did not mark down more because of the manner in which the mistake was dealt with.

Sales

Had to return car next day for a small issue hence not 5 stats

Sales

Thoroughly professional, courteous, helpful and informative.

Sales

Made to feel like a valued customer. finance explained clearly. Sales chap Ashley nothing was too much trouble.

Sales

Everything was explained step by step unlike other manufacturers. Updated on progress regularly.

Sales

Very professional in all aspects

Sales

Got exactly what I wanted

Sales

excellent all round

Sales

Always helpful and friendly. Quick responses to questions and emails and I was kept informed on expected delivery date.

Sales

everything done nicely with no hurry

Sales

Sales team were very professional.

Sales

Was provided with all relevant information based on my requirements and no pressure to add to cost.

Sales

Responded to all requests for info and test drives. Provided info in a timely and complete manner. Darrin was the sales person.

Sales

As above.All went smoothly from order to handover.Loved every second. Always felt Welcolme.

Sales

No pressure just help and advice.

Sales

Could not fault anythin

Sales

Very professional service and experience.

Sales

Great service by Darrin Taylor. 2nd car from this centre and will definitely return

Sales

I got an amazing car for an amazing price.

Sales

Purchase and delivery both went seamlessly with Lee and senior members of the team being able to answer any questions we had.

Sales

Angelo the sales person was brilliant. He kept me informed throughout the transaction which at times was difficult due to the failure of another BMW dealership to honour a confirmed sale. Specialist Cars and Angelo were exemplary throughout.

Sales

Specialist Cars Stevenage surpassed all my expectations