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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

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BMW xDrive

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Motability, from the eyes of a customer.

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For the Second Year, Local business storms the "Top Track 250" for

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Specialist Cars Rides for Charity!

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Specialist Cars Sponsor Customer Service Award at 2015 Hertfordshire Business Awards

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New BMW 1 Series.

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Specialist Cars Stevenage Immediate Delivery Offers.

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Specialist Cars - Limited Offers.

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BMW X5 xDrive40d M Sport

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Specialist Cars Super Winter Offers

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BMW Specialist Cars Partnerships.

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New BMW 6 Series arrives in March.

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BMW 2 Series Gran Tourer.

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BMW 6 Series.

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More Value From Your Service.

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The New BMW 2 Series Convertible.

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BMW National Events.

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BMW Advanced Safety and Trackstar.

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BMW Golf Cup International.

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BMW 520d M Sport Saloon

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BMW M235i Coupe

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Specialist Cars New Year Offers

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Meet the team

Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

Tony Murphy

BMW General Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Sales Manager
  • Department BMW Sales

Paul Humphrey

New Car Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

David Hannibal

Retail Sales Consultant
  • Department BMW Sales

Huseyin Eren

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Department BMW Sales

Sam Chuck

BMW Genius
  • Department BMW Sales

Matt Elliott

Retail Sales Consultant
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Alex Wright

Corporate Sales Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Alec Chambers

Parts Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Joe-Ann Edwards

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ease of whole procedure from booking to collection.

Service

I required an urgent service as both rear brake lights had failed and had been stopped by police who issued with a "repair notice". Specialist Cars arranged for the repairs to be carried the next day.

Service

I dropped my car off at 8am on appointment day and said I'll pick it up at 4pm when I arrived at 4pm I was told my car had not even been looked at then awaited over an hour to be told they had to get parts and couldn't do it

Service

Hi there, my husband brought the car in for me so cant really comment but the car is in perfect working order now it has new tyres and you have fixed the bonnet clasp so I am happy.

Service

Great customer service, swapped my courtesy car to larger model to accommodate airport run and extended car for extra day so I didn't have to rush back to garage, kept well informed of progress and generally excellent all round.

Service

Excellent service from Colin the Service Advisor with regular updates. Mechanics did a great job too.

Service

As all my expectations were met. Staff are great, and always look after me! When I had a problem with one of my tyres at my last visit , they arranged for it to be replaced as soon as they could.

Service

The overall service received was excellent. The car was collected and delivered back within the times agreed and all he work requested had been completed.

Service

At some point, the button on my hands free had been knocked off. I eventually found it under the drivers seat.

Service

Professional and prompt

Service

No problems

Service

Wait was over two hours not the 90mins stated

Service

I thought the whole process was efficient and all the staff I met were models of professionalism.

Service

Very helpful and quick service.

Service

4 stars out of 5. A slight drop from my usual rating. Late December / EoY impacted the workload. The service centre appeared to be working at full capacity. I worry about the quality of workmanship if this is sustained. For now, I call it a glitch.

Service

When I first attended everyone I dealt with was incredibly helpful, including the lady I dealt with, who also got a technician to come out and look at my car who was very knowledgeable and did everything to help.

Service

My car was collected and returned on time, and I was kept informed by text

Service

I booked my car in with BMW as was asked to bring it at 8am on the day of my appointment. When I dropped it off, I was asked what time I need it back, to which I said ASAP. I was told they were not working on it until the afternoon, which bemused me

Service

on time, very courteous service

Service
Given your positive comments I'm hoping that the 20% Overall Satisfaction score was a typo.Regards, Clive Fletcher

Completed the service as expected and on-time. Indicated upcoming servicing needs. Customer service was good - competent and friendly staff. Car was washed before handing back.

Service

Fantastic facilities and very helpful and friendly staff.

Service

I was pleased with the attention to detail (good reception, clear communication and nice to have the vehicle cleaned) but I was disappointed that I needed to return to have the oil level topped up 1 day after the oil service being completed.

Service

Expensive remedial work was diagnosed for my car. I was offered a 10% discount but when I mentioned I'd try to get a cheaper quote from a local independent, I was asked to call back as the dealership might be able to something further on my bill.

Service

The repairs were done quickly and the service was excellent.The car is running very well.

Service

Car ready early, washed. Told by email. Left waiting at the door.

Service

Poor experience with replacement vehicle

Service

The team at specialist Stevenage are friendly, helpful and always willing to help. Especially Nikki, Rob and Ian

Service

Courteous and efficient

Service

I don't feel the issue was resolved

Service

Very prompt service, driver who collected my car very pleasant and informative.

Service

very friendly staff, went above and beyond expectations.

Service

Did what was asked, kept me informed regularly, no issues.

Service

John Hanley was incredibly helpful from the moment I sent through an email enquiry all the way through the sale and even beyond.Felt like I actually received a service.

Service

because I feel that it is just deserved all your staff are friendly and welcoming as well as knowing the bmw brand very well.

Service

I think the service department in Stevenage is superb, friendly, helpful and if they can manage to do something on the spot they will. I have attended the service department 5/6 times over the last two and a half years, always been really impressed

Service

Efficient, professional, punctual

Service

When booking the service I said that I was concerned that the car battery was failing and asked for it to be checked. When I arrived this request was dismissed and I was advised to trickle charge the battery overnight! I will go elsewhere in future!

Service

On arrival after dropping off my car I was informed that the loan car I had booked was unavailable. However a solution was found although I had to wait longer than anticipated.

Service

The agreed work was completed and on time.

Service

Every time I raise a complaint or an issue, nothing actually happens about it. I just receive another survey.

Service

The reason I have rated 'Fairly Satisfied' is because I had provided a significant amount of information as background prior to dropping off my vehicle for investigation. Following the work carried out I am not entirely satisfied with the findings.

Service

Fantastic, helpful, welcoming team who make you feel you've had an experience and you're not just a customer. Keep up the good work!! ??

Service

I asked that the seat height was as high as possible, t his was not done so driving was difficult.

Service

The creeking of the convertible roof was fixed however it has returned within a couple of weeks.

Service

The service was exemplary, from the moment I arrived, through to when I collected my car. Very friendly, honest and communicative. I truly felt like a valued customer. I'd like to say thank you to Sam and Tracy especially.

Service

They are always very accommodating, very professional. The lady on reception is always very busy.

Service

I wish it was closer.

Service

Initially; when leaving a message it is not always responded to.

Service

The only reason I haven't marked completely satisfied is that the reason for my. Is it was to have my winter tyres fitted and it was a 5 day wait

Service

I had given the lady a list of items outside the service that required attention. These were only 2 things, only one was fixed. I now have return the car on the 14th Dec for you to do the job that was not done. I am not prepared to pay the loan car

Service

Extremely helpful and efficient sales representative - Daniel Tuttle

Service

polite, efficient, responsive. and got the job done

Service

Swap to winter wheels

Service

very expensive.

Service

The service was very good.

Service

air con issues.

Service

The lady who dealt with me was very courteous and explained everything, having acknowledged it was my first visit to a BMW service centre. Everyone else in the office seemed to treat customers in a very good manner.

Service

The problem of irregular start and stop has not resolved by the centre.

Service

The service was good.

Service

The only one; I did stipulate I wanted the car ready by 3.30, it was ready at 4 o' clock, I was not called back about this.

Service

Very helpful and friendly team cannot fault them. Very useful to have wifi access as I was able to continue to work whilst I waited for my car

Service

Very polite.

Service

Staff are friendly, courteous and professional.

Service

Good service.

Service

the person who sold me the car andrew deserves a 5 but the rest of the staff has brought it down. Was flummoxed at them asking me to pay and collect the car when i live 60 miles away and have a no excess warranty.

Service

took longer than expected.

Service

Fine.

Service

Excellent, friendly and informative staff.It was a pleasure to deal with them!

Sales

Service as expected

Sales

Ms Wendy lee is a very efficient employe who is very enthusiastic about BMW and her enthusiasm is catching

Sales

The salesman (Darrin Taylor) was attentive and kept me informed at all stages. He kept in touch after delivery and answered all my questions.

Sales

Everyone makes you feel welcome, they even go the extra mile with our two young children.

Sales

Excellent service from Lee Barker ( 2nd Car we have bought from Lee in the last 3 months )

Sales

Know the staff and have a good relationship with them

Sales

Be caused I was very satisfied

Sales

Angelo offers an excellent service

Sales

Good service throughout. I was always made to feel welcome and a valued customer.

Sales

The car and dealership were professional and helpful. The car looked pristine upon collection.

Sales

Friendly courteous knowledgable reception

Sales

I dealt with Ian Payne, Lee Wadsworth and Stacey Hunt when purchasing my new BMW and the whole process was easy, efficient and enjoyable!

Sales

Sales person very efficient and knowledgeable.Deluxe service, always with a smile and willing to please.

Sales

The whole process was made easy and straight forward by David Hannibal our salesman. Any questions that we had were answered and the whole process was painfree!!

Sales

Very professional service provided by Simon and Lee

Sales

First two letters AJ tha we had agreed on had changed on the car show to us just prior to delivery .

Sales

The Sales Executive Angelo Evangelou was Professional and Knowledgeable

Sales

The Salesman was very helpful.

Sales

Very helpful , arranged for very quick delivery , very pleased with service .

Sales

My only disappointment was I ordered rear tinted windows to ensure valuables left on the rear seat were not easily visible. What I got were tinted windows designed to reduce UV sunshine entering the cabin. These are not dark enough .

Sales

Lee was extremely helpful throughout the purchase process and made me feel like a valued customer. On the basis of the service I received I have already recommended Specialist Cars to friends and relatives.

Sales

I have brough all my Bmw from this dealer ship and been completely satisfied