Loading...

ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Specialist Cars VIP BMW M2 Launch Event

Read

Specialist Cars BMW Finance Offers

Read

Hiring: Retail Sales Consultant

Read

St Albans Motor Show - 20th March 2016

Read

BMW i Lap London Event

Read

BMW Electric Week, 19 - 28 Feb.

Read

Specialist Cars - BMW Marketing Champions 2015.

Read

BMW xDrive

Read

Motability, from the eyes of a customer.

Read

For the Second Year, Local business storms the "Top Track 250" for

Read

Specialist Cars Rides for Charity!

Read

Specialist Cars Sponsor Customer Service Award at 2015 Hertfordshire Business Awards

Read

New BMW 1 Series.

Read

BMW Specialist Cars Partnerships.

Read

New BMW 6 Series arrives in March.

Read

BMW 2 Series Gran Tourer.

Read

BMW 6 Series.

Read

More Value From Your Service.

Read

The New BMW 2 Series Convertible.

Read

BMW National Events.

Read

BMW Advanced Safety and Trackstar.

Read

BMW Golf Cup International.

Read

Specialist Cars New Year Offers

Read

WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

Read

Meet the team

Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

Tony Murphy

BMW General Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

BMW New Car Retail Sales Manager
  • Department BMW Sales

David Hannibal

BMW New Car Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Jag Chima

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Department BMW Sales

Sam Chuck

BMW Genius
  • Department BMW Sales

Matt Elliott

Retail Sales Consultant
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Alex Wright

Corporate Sales Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Alec Chambers

Parts Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Joe-Ann Edwards

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Responded to the break down quickly and seem to have solved the problem

Service

Highly efficient and timely

Service

Checking in takes much longer than my previous Jaguar experience. The car was promised for 15.00, but I had to wait until about 16.30 before it was ready.

Service

Excellent friendly prompt service

Service

I appreciate the collection and delivery service. The calls to let me know that the servicing is complete and that whether any further work needs doing.

Service

Very friendly and professional services,As soon as you walk in you are welcome like someone special

Service

Not only did they fix the problem on my wife's car under warranty (which was more than fair as only part of the problem was warranty related) all of the staff were very pleasant - a special mention for the receptionist who was lovely.

Service

Easy to arrange, helpful staff on phone, efficient procedure on the day of the work being done.

Service

Courteous welcome and a good fast service. Plus a nice cup of tea!

Service

The work was done quickly and it was clear that no opportunity was taken to hasten the replacement of two tyres getting near end of life but that still have about 1000 miles of travel in them

Service

Courtesy & Efficiency

Service

excellent staff make you feel wanted

Service

Specialist Cars kept me informed and appear to have cured the fault my car was experiencing.

Service

I needed new tyres noted aT previous service but I had to ensure it was remembered that I had bridgestones on front so these new rear tyres should match. software update needed hadn't been tracked so was realised too late to be done. Character limit

Service

Prompt service with 'extra' help, while you wait service and pleasant surroundings

Service

Pleasant staff, nice atmosphere, free Wi-Fi, task finished as stated.

Service

excellent polished performance

Service

why do you ask for this survey when nothing happens when it is filled in ?

Service

The car was very poorly cleaned - worst in the 15 years as a BMW car customer

Service

I wasnt completely satisfied, because my car dash didnt fit back properly like before it was taken in, one side of it was loose. The customer service while the car was being worked on was really good, friendly and professional.

Service

Booking the service was harder than it should be as I was unable to get through on the phone and no provision to book online. Car was picked up by friendly member of staff and dropped off. Car was cleaned to an average standard and the boot missed

Service

Professional and friendly service. Every effort was made to diagnose and solve an irritating problem with my car.

Service

Problem resolved. Appreciated lift to the station and the car being clean when i collected it. Very polite staff too.

Service

Usual courtesy very much appreciated and a good cup of coffee!!

Service

My car had to have extra work carried out, identified once it was in service area. I was kept up dated throughout, plus cost. Car was ready when I arrived. Spotlessly clean.

Service

Well ultimately I was very satisfied. But not without me having strong words with member(s) of the team. Eventually one person listened and it was all sorted out for which I am grateful

Service

Great company to do business with. Always very courteous and go out of their way to be helpful.

Service

Very minor point but one parking light found to be out when collecting vehicle following service & MOT. Although noted at time of collection this light could have blown just following service so maybe just coincidence.

Service

Receptionist and other staff kept me well informed

Service

The service on day was fine but 17 dys later the rear tyre warning light came on. The next day 29-3 we took to a garage and both tyres were completely worn and split. Service should have identified this

Service

Ian, at Specialist Cars, as always provided excellent customer service. He took the time to research and explain the issues with the defective part and the costs involved. Great service all round, thank you

Service
Given those very positive comments I'm hoping that the overall satisfaction score was an error - Clive Fletcher MD

Prompt attention, car completed on time. I had a bulb out, this exchanged without charge.Car cleaned.

Service

Service explained to me and car running well and clean on return. There was a slight scratch on the bodywork on its return but your manager was apologetic and fixed it without argument.

Service

Everything went smoothly from drop off to collection

Service

Job was done as required.

Service

Slick service , did exactly what I was quoted for . Friendly. Beautiful lady at reception !

Service

Sales Guy was absolutely great, always happy to help.

Service

The service was done while we waited and it was on time. The friendly staff made us feel welcome offering us drinks. The car was returned within an hour as stated and all was ok plus it was cleaned.

Service

Even though I dropped in they did their best to sort out my tyre problem.

Service

This is at least the third time I have asked you to fix a fault with the headlights vertical adjustment. This is still not fixed and warning messages still appear. This is a safety issue as headlight coverage is poor on unlit roads.

Service

The only reason for no giving maximum was because i made a special trip in to the service centre to advise that i did not receive a collection from home as BMW were intimating. Yet i still got a pre service call to advise that my car was to be colle

Service

Ran like clockwork from booking in to collection.

Service

Huseyin spent a lot of time on the sale

Service

Friendly efficient service

Service

Service completed and car clean and ready at the time I asked for. Staff phoned me to give a progress report and also to say when the car was ready.

Service

Customer service is always very good and the price was reasonable too

Service

My car was ready a little later than expected and I had to wait (but the reason was explained to me). BUT, the 'key scratch' I asked to polish out and/or quote for, was forgotten about.

Service

Every niggle i have had since purchasing the car has been rectified, and i'm impressed with both your sales staff (Andrew Sermon) and service department.

Service

Completed on time, polite and professional service and at the price quoted

Service

Friendly staff that listened to the small problems i had with the car.

Service

Efficient and professional service

Service

happy with how they dealt with the issue with the engine fault light. However when the car was checked for any other issues they missed that the 2 front tyres were below the legal limit! the tyre pressure light came on 2 days which alerted me

Service

Great service, I was able to work whilst waiting due to the facilities and friendly staff.

Service

Good, friendly and helpful service, rushed us through as we were in a hurry.

Service

Was kept fully informed of the progress of work being carried out.

Service

The issue of the door rattles remains, and the boot lid now has a number of scratches where the rear spoiler was fitted. These will need to be polished out as the clear coat on the paint is now damaged. Door panels were left unattached when returned.

Service

Well looked after during visit

Service

the staff are extremely helpful and friendly

Service

The service itself was very good, and it was good to have the car cleaned to a high standard, but I was kept waiting quite a lot longer than was expected.e service itself was

Service

All done on time and as requested

Service

Great customer service...Kept up to speed on the progress.

Service

I was looked after from start to finish, made to feel welcome and valued. My every need was catered for by the attentive staff team.

Service

Prices are higher than expected

Service

High quality customer service and interaction, plus excellent technical explanation of the issues I was facing, which were resolved.

Service

The reception staff are very good indeed and the car, when it is delivered after the service and has been washed, is first class

Service

Able to accommodate me at short notice

Service

everything was perfect. Staff were friendly, informative and helpful

Service

Although the repair took longer than originally indicated I was kept up-to-date daily with developments.

Service

friendly and professional as ever

Service

Offered a lift after dropping the car off, and could be picked up after the car was fixed, given a lovely cup of coffees whilst waiting

Service

Everything was explained and carried out according to the description.

Service

The team at Stevenage always out of their way to provide a seamless service

Service

The service administrator was very professional, especially as I potentially had a very expensive bill. He worked with BMW UK and arranged for parts (new gear box) to be provided even though the car was out of warrantee.

Service

courteous efficiency, kept in touch by phone over how things were going

Service

The staff have always been extremely welcoming and helpful and the care taken to clean the car after the service is tremendous and very family friendly!

Service

Every question I had was answered and the staff members were a pleasure to work with.

Service

From booking to collection everything was easy

Service

Always look after me and my car.

Service

very helpfull staff

Service

As always very welcoming and efficient

Service

Always looked after very well.

Service

Excellent service

Service

The valeting of the car was not great

Service

I had a problem with my car which I want sure BMW would be prepared to assist me with without an argument. The service advisor had other ideas. She helped me with no hesitation and fixed the problem for me quicker than I would have ever imagined.

Service

Staff were very accomadating even though this was simply a recall, customer service here is excellent

Service

Friendly staff, made to feel valued as a customer

Service

What more can I say! You were only providing a new bulb.

Service

Vehicle was collected on time. Serviced valeted and returned on time.

Service
Thank you for your positive comments - I'm hoping that the 20% Overall Satisfaction score was merely a computer error! Clive Fletcher MD

Even when they made an error the service was perfect

Service

Good punctuality on collect/return of vehicle and communications throughoutService interval not fully re-set, so need to return for that - annoying glitch in service

Service

Confusion over the booking of my recent tyre change. Garage called me after car dropped of to ask what work was needed to be done?

Service

Everything went smoothly apart from taking a little longer than quoted and in the meantime I was looked after with coffee and newspapers by the receptionist.

Service

The car was booked in for an MOT, map upgrade and a service.When I collected the car, only the brake fluid had been changed and the car was indicating that it would need to be returned for a service in 1,400 miles or by July 2016.

Service

The team at Stevenage are a credit to the dealership. I have dealt with Tracey, Colin and Wayne. Special mention to Wayne who went over and above what was required, picking an additional fault that we could get done under warranty. Thank you!!

Service

Work carried out efficiently and car returned on time and valeted.

Service

Great communication

Service

Always very polite and professional service

Service

No much to fault. No one is perfect.

Service

I was treated like royalty and really enjoyed the experience. Very efficient !

Service

The service itself was great. The car in brand new & the cigar lighter never worked. However although a fuse was replaced it instantly blew again hence perhaps an underlying issue may not have been investigated fully. I would usually give full marks

Service

Ease of booking, attention to detail, helpful and polite staff

Service

Excellent service from booking to finish

Service

Although I had a problem with the car I was kept updated on its progress.

Service

I was very disappointed with the service I received from Ian Freeman. He's attitude was appalling and even after I made my dissatisfaction known he still didn't show any remorse to how he had treated me. Thanks to Wayne he stepped up.

Service

The staff were helpful and friendly, the work undertaken was appropriate but I think the charges made for such a regular service are high, in comparison to other garages (not BMW) and I'm not sure that is good value

Service

The problems seemed to have been remedied satisfactorily and the staff were friendly and helpful.I have one issue remaining which is to reduce fuel consumption which seems far too high at the moment.

Service

Very impressed by your customer service.

Service

Great service delivered superbly and without any fuss. Completely stress free.

Service

Excellent service from David Hannibal. Always responds to calls and emails

Sales

A caring and patient sales man helped us through the purchasing process

Sales

The service I received in buying my first brand new car was exceptional, I was taken through the process in a clear and simple way and found the experience very professional

Sales

Process ran smoothly, was kept informed throughout.

Sales

We felt well looked after from start to finish.

Sales

Excellent service and assistance.

Sales

Would have been 5*s, however a vital piece of information was overlooked by my sale advisors during the collection process by failing to advise on how to active the 7 day complimentary bmw insurance and not understanding how the product worked

Sales

Wendy was exceptional

Sales

Knowledge of product and good customer perception.

Sales

Darrin BMW representative was excellent Thank you for all your help in making the purchase easy...

Sales

Because I was completely satisfied with the service I was given.

Sales

A great friendly and professional service

Sales

Wendy was always very attentive when I attended the dealership and gave an honest opinion of all matters associated with the specification and financial aspects of the purchase. The delivery was well planned, and gave a special edge to the purchase.

Sales

We were very satisfied/completely satisfied with the way the sale was conducted and with your salesman who was very professional in all dealings. On reflection we did not feel that we got the best price for our trade in vehicle.

Sales

The service and time taken by Lee Wadsworth to explain the vehicle and to get us a good deal.

Sales

very happy

Sales

The customer service was excellent, very informative and continues to be so.

Sales

Just spot on.

Sales

Friendly, knowledgeable and helpful. Everyone is well presented and when you arrive there is plenty of customer parking available.They also kindly held my new car in storage for 3 weeks whilst I was away on business before I was able to pick it up.

Sales

Total commitment throughout from ssles to purchase

Sales

Great care and attention and a promise this will continue after sales

Sales

The staff were helpful courteous and knowledgeable and made us feel at ease, especially David Hannibal the Sales Executive who we dealt with also Simon the Financial Advisor.

Sales

Very knowledgeable staff, who kept me informed of the progress. Good handover process at which all the new features were highlighted. Follow up call a few days after purchase to answer any outstanding questions.

Sales

Specialist Cars BMW are a great dealership. I've used them for all 4 BMW cars that I've owned & find them polite & efficient.

Sales

Excellent customer service

Sales

Everything was handled very smoothly !

Sales

Courteous, friendly, polite, knowledgeable service throughout the entire process.

Sales

First class service

Sales

Staff were amazing, very helpful.

Sales

Very happy with the feedback and videos from first enquiry to the car arriving into the dealer to final delivery

Sales

Matt Elliot at specialist cars Stevenage was simply outstanding throughout the whole process

Sales

Everyone was friendly and helpful.Salesperson extremely helpful.

Sales

the sales agent was very pleasant and did not pressurised me

Sales

Having previously purchased 3 new BMW vehicles at Scotthall @ Watford - I had become very dissatisfied with the level of customer service. Many of my clients had similar experiences and recommended Specialist Cars - they are excellent by comparison.

Sales

good product good price very helpful staff

Sales

Gary, the salesman was knowledgeable about the features of the 4 series, courteous and fair.The handover was extremely easy

Sales

Generally everything I can't fault it

Sales

Excellent, informed team at the sales department of Specialist Cars in Stevenage. Following 'forced retirement' of our previous BMW after 187000 miles we needed a replacement rapidly and from start to finish it took 5 days to source the new car.

Sales

Excellent service and knowledge from salesman, David Hannibal.

Sales

The whole customer service experience was great. David was remarkably friendY, helpful & professional throughout

Sales

Excellent service, clear information, great communication and no pushy sales talk

Sales

Everything went smoothly and professionally

Sales

Angelo provided excellent service as per usual and made the car purchase easy and straightforward

Sales

Poor communication. Had to chase for dates and emails not always answered. Bit disappointing. Delivery dates given varied widely - first Nov 2015, then May/June 2016 finally delivered 1 March. No obvious reasons for Nov date being so wrong

Sales

Excellent service from supplier

Sales

The staff of Specialist Cars Stevenage made the experience seemless and stress free. Most especially Wendy Lee the associate the dealt with me from start to finish. Exception customer service

Sales

Sales rep was very helpful , nice, gave us lots of information, was patient with us when were not ready, made the pick up a good experience.

Sales

Wendy Lee went out of her way to find the right car for me and the best finance and spent a considerable amount of time during the handover to explain all technologies to me

Sales

The process was made as easy as possible by giving clear explanations and helpful guidance through the process

Sales

Amazing customer experience and attention to detail. I have purchased a new car every year for some time now, from Porsche, Mercedes, Bentley. However I must say that the service from Darrin and Paul at Specialist Cars is by far the best.

Sales

Excellent relationship with salesman,very helpful keeps me informed and my 4th BMW from this dealership despite the 150mile round trip

Sales

We dealt with Angelo Evangelou at Specialist Cars, Stevenage and the service we received for top notch. No stone unturned in his explanation of everything to us, from purchasing the car to picking it up. Also, great service from Paul Humphries too.

Sales

Great service from Angelo and Paul