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I received professional, courteous and friendly service and the work was completed as promised
It was generally ok. There were a couple of things that could have been better. The garage is out of the way via public transport so I had to get someone else to come with me. A courtesy car would be great.
Repair too expensive - Had to wait 15 minutes to collect car
I had to bring the car back to the workshop twice to rectify issues with the work carried out.There is a specific problem with the vehicle that the workshop is unable to identify whilst agreeing that there is an underlying problem.
Always quick and friendly. The car is taken in and given back in good time and the building has a nice atmosphere.
I was informed I had a service package on the car but no one ever told me there was a cap. I brought my car for a service and a gentleman called me to tell me it would be £267 i was not advised by the service team previously.
I'd like to be able to just hand over the key and go rather than wait to see an adviser.
Good overall service, but failed to inflate tyres as requested beforehand. Service clerk did not inform me about results of complimentary vehicle check until I asked.
Excellent friendly service all around
I did ask for my BMW representative to see if suggested work on the steering would be covered by my extended warranty. He agreed to phone the insurer and to let me know. After 2 weeks I have heard nothing back.
Had to wait 20 minutes in reception on the Saturday afternoon to collect the car
I had to return the next day to have the work done - I waited for over two hours while some fluid was added to my washer tank and the blade on the rear windscreen washer was changed - the car was cleaned also.
Apart from the first service required I had noticed a strange noise from my front wheels when reversing on full lock - this was not resolved. Also a 2cm scratch appeared on my front wing which was communicated by phone
My glove compartment was brocken- I left the car for the day and on my return was told it needed a whole new compartment which was ordered but not available so could be fitted the next day - a phone call would have saved the journey and the return
My car was very slightly damaged - just the bumper - in the workshop. This was repaired in a timely fashion and the team dealt with the situation very well
Specialist Cars go out of their way to satisfy customer's needs
New ABS unit fitted. Driving back home I felt the brake pedal spongy. I informed the service dept. that I would see if the problem went away over the weekend, it did not. Consequently I had to visit the service dept. again.
our car was not cleaned, inside or out, not the end of the world but would expect it to have been as paying for a premium car should ensure this. The actual service was greta as normal though
Everything ok except I had to rebook the car in for the fitting of 2 exhaust connections that were not in stock. I had advised the service guy previously that this work was required.
You are efficient & keep me updated.
I have booked a Service for MOT and did indicate that there is a warning for Service. They promised to look into every thing using the Key reader. I now drive back the car home and realise that there is another service due in next 400 miles. Bad.
Was greeted well, I was able to drop the car off on my way to work 7.30am. Car was serviced and ready for me to collect at a time that suited me after 6pm & service was cheaper than quoted. Very pleased
I was told exactly what needed doing.
Loan car was ready on time. Work completed on schedule
Service was very good
They are friendly, do what they promise
Everything went well.
Nothing to complain about.
I had to wait slightly longer than expected
The service was good as usual. The wait time was longer than I was told earlier.
Items were not completed as promised and I've not had a call back since mentioning them.
car was received back without being valeted after having a burnt out clutch after 2 months on buying a 66plate. stinks inside 2weeks on ruined the New car smell.
Re: CT03 DOM. My son booked the car in for a full service and to have 2 tyres replaced and another deflating tyre investigated. On collection only the service had been carried out which meant he had to take the car back to have the tyres replaced.
Excellent service which included a polite reminder that a service was due in January, arranging the service, being reminded the day before and being taken home and brought back on the day that the service was completed.
They did what they said they would do, quickly and efficiently
I phoned in the afternoon to ask whether the car was ready to be picked up or not. My wife has a cataract problem and I didn't want her to have to drive in the dark. I was told the engineer dealing with my car would ring back to but he didn't.
their service is what i have come to expect from bmw.a full and detailed explanation of all work carried out and how the work is costed.And of course,very polite staff, knowledgeable,and well presented.
Very professional and courteous
Booking easily made and kept to time advised
They proactively called me to arrange the appointment and there was availability for when I wanted to make the appointment. Everyone was very friendly, the waiting room was quiet and had wi-fi, which was great as it meant I could continue to work.
Very welcoming recepionist, coffee an added bonus, all work carried out to schedule, all in all a very worthwhile visit.
Could book online and organise a collection/delivery.It was odd the day before collection I had a call to confirm collection and then again in the afternoon to say too busy and had to cancel!! But still went ahead.
From the moment I dropped the car off for its service,to picking it up I was treated very well. All of the staff were very professional.
I was kept updated throughout, with phone calls to explain what needed to be done.
Service and MOT fine but I understand that a software update needed to be applied to my vehicle which seems to have changed all the stations on my radio,is this possible as my preset stations are no longer available ?
Friendly and understanding staff.
One request for attention to a small problem was overlooked.
Had slow puncture between Christmas and New Year. Dropped the car off at 8am and had call at 10am that it was ready for collection. Fantastic service!
The coffee was lovely
Good customer service, very attentive
Estimated time of car availability was underestimated by service team
Prompt service and friendly staff.
The issue is still on resolved as unfortunately they are awaiting a part.
Fault not fixed.
Helpful and cooperative on refitting winter tyres and on ordering new floor mats
Really great service, friendly staff, great hot chocolate!
I left the car for 7 hours and no work was undertaken, not even to wash the car "first thing" before a warranty inspection
The team were too busy to check on a couple of simple little things I ask for and said I should book another appointment on another day.
I can't fault the sales experience. David Carr was very helpful and knowledgeable. I was less satisfied with the service centre experience as they appeared to be struggling with volume of work
Service with a smile!
Excellent reception as always, arrived on very busy day so a bit of a wait (but coffee good). Service carried out as as expected but again busy when called to collect, despite having been called to say car was ready. One of those days I guess
Very happy but took longer than the promised 90 min (waiting for the wash)
Good communication. Work completed earlier than anticipated
Despite arranging a drop off and pick up whilst my car was being worked on. I did not receive the pick up and when I spoke to the centre I was refused a pick up. I ended up having to walk 1.5miles to the centre to collect my car.
First class customer relations
Failed my MOT as my reg number was not in correct position.Reason I was upset was I had purchased form new and it was a bmw specialist who pit it on and it had been MOT approved the previous year by you as well.It was done FOC but it was ridiculous
I wasn't told that the car wouldn't be ready until 5 o'clock so I spent an hour and a half waiting, until after 4.30.
I am always confident when leaving my car with the dealer. On this occasion, the car was due for MOT. The MOT was good value for money at under £40 and the car was then valeted. You can't buy that elsewhere.
The service was a a time that suited my commitments, it was ready within the time frame stated by the garage. All work I expected to be carried out was and an addition a problem I asked to be looked at was resolved.
wasn't told why the cost was as it was and if i was getting a deal compared to any competitor - good to know that the cost is reasonable etc
Everything was great apart from some confusion on the price. Specialist cars had that day sent me an email with a service price for my old car (Same Model) which was much lower than the price quoted for my newer car which I cant understand
Having waited for car in waiting area, chap that was dealing with me,went to lunch after,handing me all relevant paperwork but prior to giving me my car back. No-one appeared to take over.i was left waiting a further 30min after est. time it was due
Always a warm welcome and a great experience
Able to drop off car early which helps with the rest of your day, Transport available if you require a lift to public transport hubs. Advised pick up time car was ready and washed. Hot and cold drinks available for free
Took 2 hours for a complimentary end of warranty check
Professional, efficient and friendly service.
Following the Inspection 2 service my car broke down twice, the second time after the fault had apprently been fixed in the middle of Traffic on the A1M
Ian at Specialist Cars kept me informed at all times on what was a very challenging diagnostic. He even gave me a free courtesy car. An excellent service!
Smooth, efficient and I was kept informed.
The work was undertaken quickly and efficiently at the stated price.
Friendly and helpful service, lifts arranged to and from the station to drop off and collect the car. Everything was well explained.
BMW Stevenage was unable to answer my questions concerning my service options. At the time of writing this has still not been resolved.
The problem was dealt withReceptionist friendly
No issues what so ever with the booking and service. Before the service my windscreen was replaced. I asked if the service check included checking the lane warning calibration. I was amazed that this safety feature wasn't covered unless I paid £79.
Very efficient service. I arrived very early and the team arranged to complete the MOT earlier than scheduled so that I did not have to wait longer.
Always very friendly and efficient
Very pleasant & helpful service agent Gareth and extremely helpful Parts staff (updating a SatNav).
Was overcharged, when called to query the overcharge I was passed to voicemail and didn't get a call back, I had to go there to sort it out
The people I dealt with were very friendly and kept me up to date with the progress of my service
The lack of clarity in your Mini tlc document created unnecessary aggravated discussion with the service staff.
repair tyre which was insured found out I had recall airbag and couldn't drive it. Also both back tyres needed renewing after only 2 years and 20k miles? Already had 2 new tyres 3 months after buying car. Fed up with BMW!!
Work completed on schedule (more expensive than I had hoped) and good cooperation with the loan car facility
Mis sold service package plus BMW carried out the service of my car and then told me after I was no longer covered. should of made me aware before any work was carried out on my vehicle.you can look into my account Noel Jukes AE14 NVJ
The servicing team were as always very professional. Thanks to Wayne especially
As always first class service
Outstanding customer service You feel like someone special
Great welcome, comfortable wait, job done well
All work carried out, car beautifully cleaned and returned, but I would have appreciated a phone call to let me know that work had been completed and car was being returned.
The service was a pre-winter check with some small repairs; all completed well..
As per usual - I'm always pleased with the "customer experience" What more can I say?
Simply because of the efficiency and effectiveness of the service
Great service and clear and transparent through out. However post collection I have an issue with the windscreen wipers I didn't have before but have been away son or had opportunity to bring back.
Everything well explained on a busy Saturday. Kept updated and welcome with coffee and wifi very appreciated.
Just found very helpful staff to deal with
I made a fast track appointment to have a set of rear tyres fitted. Unfortunately the tyres hadn't been delivered at the time of the appointment.
Specialist Cars kept in contact throughout service and gave good advice
Work finished on time car left nice and clean
Very professional from start to finish. Would always recommend BMW.
Every one are very helpful but they should have the vehicle clean before i pick up the car
Car was picked up and delivered when promised the service was done and important information was given to me on tyre wear also a recall was acted upon during this period so that a further visit was not necessary.
Barry the man that does pick ups and drop offs was excellent as always.Service from receptionist a little strange, felt like I was being rushed away despite no queue, usually speak to a service person but didn't this time - seemed odd.
service was ok, on the fault-fault finding took some convincing that there was a problem (it was found as a recall item) in the end, took a couple of days.delivery service- car arrived 3 hrs after the time stated
As soon as I came in the receptionist was very nice friendly and made me laugh and feel at ease
Efficient and gratis safety check of running gear and repair to kerbed wheels. Appreciated mitigating costs to a loyal customer.
I had to make all contacts and was not advised that my car could be returned to my home
The actual service / experience was fine but not very impressed with the booking in procedure beforehand
Fast efficient customer friendly service easy to book and was exactly how long they said it would be
very poor.First they confirm the price and then change the mind?
Good customer service and friendly staff
Everything was what I wanted and expected from booking to payment
Because you are soooo good.
Winter wheels fitted and car wash took too long. Was quoted 1.5 hours plus wash. So agreed to wait. Left garage 3 plus hours later and computer telling me tyres needed to. E inflated to correct pressure.
everything done at right time and quickly. The only issue is that the person changes things in side when they do the cleaning - eg moving the chair and I sometimes forget how to get it back to where I want it
I found that after the brake pads were changed my brakes squeal under certain conditions. This hasn't happened before
The service was good but when I left to go home the car had a problem on the motorway and I had to turn round and take it back which was a pain. The problem was a bad spark plug. I would have thought that the technician would have checked this out.
I was able to book the service for a time that was convenient for me. The facilities were excellent and I was able to utilise the high quality wifi to work whilst waiting for the service to be completed and the car was serviced quickly & efficiently.
The service was great
Rep Polite and courteous
All good and attended too first time
Excellent friendly service and it took less time than they said it would
Staff very curious professional and booked my car in with minimal of fuss
Completed within time & washed
as always top quality customer service. Received a couple of calls throughout the day and the car was ready so was pain free when i needed to collect
Very poor communication, no phone calls to keep updated as to what is happening with vehicle.Nobody seemed interested in the extra information I tried to give when dropping vehicle off.
Every thing worked well from pleasant reception to service being on time.
You advised me the service was due, we agreed a convient time, you provided a loan car, it was ready more or less when you said it would be. Great, I didn't really have to think about it
I accept it could have been a difficult repair, however the vehicle was with the garage all day and it was still 18:45 when it was ready. Felt a little like it was left to last as it was a warranty repair. I am also not 100% sure the issue is fixed.
Friendly service, could communication from staff, could feedback.
The problem I had has still not been explained properly
Very happy, Wendy was great to deal with. This was our first new car and first bmw so very happy.
Gary Hampton was very helpful in helping me decide the right car for my needs and kept me fully informed from ordering to collection, including a courtesy call a few days later to check I was happy with my new car.
Extremely good service from the time we entered the showroom to the moment we picked up the car
Great sales person (Sarah Clark). Also the other members of staff where polite.
Lee and Kate were excellent. They made us feel very special as they made collecting the car a real experience. The car was unveiled in the show room ( this has never happened with other dealers) and Kate spent time with us explaining all the gadgets.
Lee Barker was attentive, open and honest, shared his advice, was patient and kept in touch with us between order and picking up the car. Couldn't have asked for anything more.
Angelo is the best salesperson ever
Very clear and friendly communication.A pleasure to deal with the people there.
Angelo was very professional and answered my questions with patience and lucidity
Fantastic service, I was kept up to date with the progress of the car and the unveiling of the car is all my son talks about great touch..
Staff were friendly and Sarah Clark worked hard to find a car meeting my requirements.
Smooth sales experience and a clean handover from Specialist cars Stevenage and Lee Barker (the sales representative I was introduced to). Good selection of stock and fair pricing offered.
Very close to Completely Satisfied. I missed the complimentary oil and cleaning kit, which I think has been a nice touch in previous purchases.
- Communication not as promised in 2 occasions. I had to call the center to check the status and delivery. Second issue was with mileage put on the vehicle, somehow was 8k,opposed to 10K p.a. requirement. Sales rep does not recall the discussion.
The showroom was smart, well laid out with plenty of space and a great selection of cars. The staff were very friendly, specifically Ashley Baulk who i dealt with. The lad was extremely helpful, thoughtful and a really nice guy, he deserves credit.
Very good service
The sales guy was very professional and knowledgeable. He gave me all the options available and was very helpful.
Much of our interaction was by email which suited us as we knew what we wanted. The welcome when we picked up the car and the professional manner in which we were dealt with was excellent
The whole experience, coming out of my earlier BMW and into my new one with all the upgrades I was looking for was made seamless. Thanks to all I dealt with at the dealership, particularly Angelo.
This was my first purchase of a BMW and I was amazed at the difference in care between this and other previous garages. The sales consultant was patent, careful, engaging, not at all pushy and explained everything.
Very helpful and knowledgable staff
Specifically went to stevenage as they were so friendly and helpful when I was browsing a few months ago. They were great every step of the way and made the process so easy.
Straightforward discussions on requirementsNo "hardsell' of options etcClearly knowledgable staff about their products, both about the cars and various finance/insurance add-ons.
Customer service was excellent and very quick turn around
Lee Wadsworth was fantastic throughout, got me a great car within my budget. Was flirting with Audi for a moment, but Lee bought me back
The sales person Lee Wadsworth was extremely helpful, there are no pressure what so ever. This is the best experience of buying a new car from Specialist car Stevenage.
In50 years of purchasing cars, this has been our best experience. Wendy was the most helpful and caring sales assistant we have dealt with. The paperwork and handover were well handled. totally pleased.
Very Well looked after felt at ease by Lee Barker
It was amazing ... from start to finish, the service I received was outstanding. The wow moment was when Wendy unveiled my car in the showroom.
As always very attentive and helpful
Excellent personal customer care provided
due to an injury, WE had to change an existing car to compensate for my inability to walk. we analysed the opposition but found the 5 Toured as the most suitable for my condition. The choice also kept a stylish and luxury vehicle
Salesman was professional and most helpful
I felt like a valued customer. All my queries were fully addressed. Staff were very friendly
I was greeted courteously and pleasantly by the receptionist and was immediately offered coffee.Wendy Lee (sales) talked me through all the purchase options available to me and once the order was placed, she regularly 'phoned with a progress report.
The staff were very efficient and helpful
We dealt with Darrin Taylor and our experience at the BMW dealership was a 'breath of fresh air' compared to our experiences elsewhere, i.e. Audi and Toyota. Good service, listened to what we wanted, and extremely helpful.
everything about the process was completely easy, and I'm very satisfied with the car at the end.