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Very pleased with the service provided, would have liked more information on the software update carried out on my M4.
Service completed on time and with minimum amount of fuss
On this occasion the car returned to me after the service and it wasn't cleaned very well. Also I thought we had an oil leak and had to take it into Chandlers BMW. They confirmed it was a messy service and there was oil everywhere underneath the car
Easy to book, friendly and efficient receptionist, and regular updates on progress from the service representative
Spec Cars cared for the car and me very well!
Car was booked in for an MOT and an on going problem with the oil light constantly flashing up red on the on board computer - I also booked it in following an email from BMW for a bodywork assessment guarantee following some work done in 2014.
I had good service and everything was completed on time.
Work done as agreed - great service from Colin Donno.
The stipulated work was carried out to my satisfaction and completed early.
The greeting was by a very friendly helpful lady who answered any questions I had and arranged for a car to take me to work. The driver came and collected me. The service was explained very clearly. The car was returned washed.
You didn't clean my car properly on requestCosts were so high on a general service.I expected a Citnow video of what you have completed on my car, and some advise on when I need to change my brakes etcYou didn't fill out service book again!
On time and friendly
bad experience with booking in the service.
Excellent friendly and timely service. Excellent
As always, BMW delivered above and beyond what was expected of them.
Friendly service, let me know what was going on
My Service Advisor Wayne Clark and the master tech Steve have always looked after my car and give a first class services with clear communication and transparency - I recommend them to all who will listen.
Work completed on time and a good standard
The service met my expectations.
The valet service failed to clean the hatch area.
Staff were extremely polite and helpful; you did exactly what you said you would and the car was beautifully clean when returned.
I requested and expected to complete the repair work in one day. But, I had to drop my car twice for the that. I think the dealer is better to have sufficient parts in stock, especially like break pads, wheels nut, etc.
Very professional company who are happy to work within customers time constraints.
Quick response & good resolutions
The overall experience was pleasurable. I liked both the initial reception and the final collection, including the brief feedback. The staff were businesslike, efficient and welcoming. My car looked and felt good as I drove off.
great attention to detail and communication at all stages of the work
Prices are pretty high and you are left waiting around for too long one minute one person is looking after you. Next minute they disappear and we wait for someone else. The waiting area is pretty poor compared to other BMW dealers as well
Courteous reception, MOT completed on time and returned beautifully cleaned all at a reasonable price.
Very happy with my service experience, perhaps took a little bit longer than I would have hoped for, but it was a busy Saturday and I chose to wait. Nothing at all to complain about.
Friendly professional service.
It was a simple MOT all conducted speedily and efficiently.
The service was appears to have been carried out satisfactorily and the car valeted very well. The only minor issue was that the service was not completed on the day on which it was booked.
The level of customer service was very good
Work carried out promptly and well.
Everything was first class, from start to finish
All ok apart from a bit of delay in the hand over and collection of the courtesy car.
Good price, polite staff, convenient appointment, offer of transport to work, and my car got cleaned too
The work was done but car computer data not updated so a second visit was necessary to have this done. Should not have been necessary
My experience wasn't exactly great this time. Not enough space here to detail the issues.
I was happy with the service I and my car received.
Issues surrounding courtesy car meant i had wasted time going to the dealership and having to return at a later date, only to then be told on that occasion a courtesy car was not available. it meant more wasted time hanging around
Had to wait over half an house just to pick my car up following a service as they were short staffed!
My "addBlue warning" came on and I was booked in early the next day.
I value:having my car collected and delivered back to my home, andthe excellent customer service
Was requested to drop car off by 08.00am however service did start until PM. On reflection, I could therefore have dropped car at 09.00am since I had to travel home by train preferably after 09.30am.
Polite pleasant and efficient
Easy booking. Always make you feel welcome in both a professional and friendly manner.
The staff at Stevenage make all the difference from welcome to collection
The staff are welcoming, helpful and take care of me
Staff were very helpful, I arrived slightly earlier then my alloted waiting time and was waiting for the vehicle while my service was carried out, the wait was short and work was carried out to my expectation.
Professional but disinterested service staff.
I would like to have "serious" newspapers and no television in the waiting area - personal preference hence 4 stars. Everything else was totally satisfactory.
I was kept in the loop at all time with reference to any issues
Service to the car was brilliant, however, the car was given a valet by specialist cars which was carried out to a very poor standard
my car was booked in for a service and to look at the washers not working. Had a call right at the end of the day to say that they have not had a chance to do the washers. collected the car the next day. two days BMW call to say service wasn't done..
Excellent, efficient and cost effective service. I was really impressed, so thank you.
One of my tyres had a nail I was told at the time of paying the bill casually! You had no replacement tyre and also was unable to quote a price for a replacement tyre. I planned to travel to London after the service
As stated in the last survey I completed I have always received the best of service from entering the reception with the very pleasant receptionist to the service advisers.The car is always washed/cleaned to a high standard. Well done.
Great service all round.
Excellent service, friendly staff, clear information given, they put customers first. Always recommend them. No reason to go elsewhere.
Quick, efficient service, complimentary coffee and car wash inside and out.
All requested checks were made and the car was returned quickly
Car had a/c quality upgrade [silent recall] - upon me checking at the garage, it became clear that NO cool air was being produced. Most of the other work was carried out well though.
Nothing is too much trouble. Our car was. Poked in and went in for the service on time
Very pleased with the courtesy drivers. Bit surprised not to have received a follow up call about booking in for the two jobs that couldn't be done on the day. I have in fairness received a text message, but that's not quite the same.
I had to wait two and a half hours after my appointment time to have wheels changed - usually this takes one and a half hours.
Car dropped of at 7.30 for new tyre, call mid morning to confirm new tyre needed then nothing for the rest of the day (was expecting it back that day). Call the following day to confirm ready.
The service was no problem, but I was not informed that the software update would completely wipe out all my settings. I also returned to BMW as the tyre pressure monitor didn't reset within the normal distance, so overall not a good end to the day.
I was given a definite price for the new tyre I needed then at payment the price was altered for no reason - same tyre same fittings etc I questioned this and price returned to original
Problem all sorted under warranty but I was without the car for one more day than I originally anticipated.
I used the car collection & return service from my workplace and it all went smoothly.
I always have a pleasant, hassle free experience! I do always get the feeling that I'm important and staff go above and beyond to help and make sure that I'm happy. Great customer service and overall BMW experience.
Good communication, problem fixed promptly, clean car!
Warranty work not completed on first visit, lack of contact regarding progress on both visits meant that I had to make contact several times which is not good enough.
all good, but car was damaged by engineer when driven out of the garaga
Would have been completely satisfied but for length of wait in service reception. This was further extended as my curtesy car had been assigned to someone else and anorher had to be located.
Ease of booking. Carolyn was brilliant and very efficient sorting out issues I had with my maintenance book. Sorted out a service plan and always rang back when she said she would. An excellent ambassador for BMW Stevenage .
Camera at the rear does not work 2nd time in and offered courtesy car, waited for the lady to find the car and then told it has no fuel and can I find a station!Left after 50 mins wait just to drop my car off!
Not all the work was carried out
Very happy with customer service and technical feedback.
Now on my 4th BMW I have only used Specialist Cars for Service & advice. In my view the key to an excellent Dealership is to make as many aspects as possible a pleasurable experience.
I was able to drop the car early and pick it up at the agreed time. All the service was done and my questions answered fully.
Completed on time.
Together with the service, I asked for a rattle to be investigated and for a quotation for two minor bodywork repairs. Service and rattle were completed and I was informed by Ian in service that quote would be posted direct from body shop.
Everything was done very well
Good customer service throughout my visit and the job was completed quickly
Whoever cleaned the car must of done it with a dirty rag as the windscreen was smeared so much I couldn't see had to drive to the hand car wash to have the car cleaned again. Since the service a number of buttons aren't working .
prompt, clear, courteous
The car was collected and returned. No problems and all covered by warranty.
Service couldn't be completed on the day due to missing parts & I had to return to the garage the next day. A lady called to conduct a satisfaction survey, when I explained the above she said the Service Mgr would call me, which they haven't done yet
polite, punctual good service
I booked my car in for the automatic headlamp washer jets to be repaired. Despite booking in for both to be repaired only 1 was ordered meaning that the car had to be kept in for 2 days for what should have been a simple repair.
I was without my car for over a week. I was not offered a replacement car, and as the car was not reported on for over two days, my warranty entitlement for this was missed.
Helped at late notice
Competent, professional staff. They were also very helpful and respectful to me as a customer. Something that is sorely absent at other BMW dealers.. Well done Specialist Cars.
For incompetence and inability to diagnose and rectify the fault. Your trial and error rectification process was going to cost me £1,750.00 and in the end there was no reassurance that the fault was going to be repaired
Customer experience @ BMW Stevenage (Wendy Lee) was outstanding!! Completely made the difference ref the sale. Professional, knowledgeable and personable. (Porsche and Jaguar terrible by comparison)
I am still waiting for a response to my query relating to warranty
I was told the service would take 90 minutes but in fact took 2 hours - disappointing. Expensive for an oil and micro filter change & MOT.
Fab service gave one star less as had my car literally the whole day for an mor and had to call twice to ask what was happening
Fault with passenger seat belt (not retracting properly so constant rattle until I rectify it manually after each use by passenger) listed as corrected by Specialist Cars but it is worse than before. Also, car says next service due in 3500 miles.
From the booking to the service experienced upon arrival I was completely satisfied
Despite an indifferent start, the overall experience was very good.
Made to feel welcome. Kept informed. Offered refreshments.
Service both personally and with the car were very good.
My car was collected FOC. I had a call to say my two rear tyres were worn and did I require new tyres on the rear. I had the tyres replaced. The car was bought back and had been cleaned both inside and out to showroom standard and is running perfectl
I was Very happy with everything from booking right up to waiting to be handed the keys back. Car cleaner dropped the car at the front but I was then left waiting 30 minutes to be given the keys ? I was told it was being cleaned but I could see it?
Excellent customer service and always kept informed
I had to phone at the end of the day to see is the service was completed. The car had only been washed on the outside. Carpets were still dirty.
Very good friendly welcoming service
Work completed efficiently - good communication on the day to let me know about work required - car collected and returned from home and valet appreciated
Only complaint was that in valeting the car the boot was not cleaned or hovered
Completed on time. Courteous and cheerful staff. Value for money.
I had a new windscreen fitted - it was not clean - the wipers were incorrectley adjusted and the trims were loose.
Simple procedure to book and collect. A few minor issues after service noted
Fault hasn't been completely rectified, it reappeared a day after collecting car. Rebooking has been difficult, and a I left message for the salesman to assist with a loan car (if possible) but my call has not been returned. This was over a week ago.
As always friendly, efficient and helpful
The radio replacement seems to be working correctly so far. But the Sat/Nav needed an authorisation code. This should have been done without me having to ask for it. This was fixed the next day by the technician coming to my home.
Because of the time frame. Work was good but I was told it would take an hour and ended up being 2. This caused me to nearly miss a train.
Fantastic service from BMW, my car was looked at by an Engineer named Paul and he has done a fantastic job couldn't be happier.
Does what it stays on the tin. Smooth service for buisy people
Car was collected, serviced, and redelivered so quickly, it was difficult to believe it had been away. However, a quick drive showed the car to feel much refreshed!
Great personal service giving me confidence all is well.
From start to finish, the service was second-to-none!!
I had some small change taken from my storage tray. I have reported this to Specialist cars at the time and also in a phone survey.
We had a disagreement about the coverage of the service package, and additional work was not undertaken, I.e. Replacement wiper blades.
Very slow dealing with me, everyone there appeared to busy with exception of the lady on reception. She asked at least 4 members of the service team to deal with my car as I was waiting a long time and none of them really listened to her
Arrived as per my booking and at no time was I advised the MOT booking was running late. My car was taken in 30 minutes after my agreed booking time. I received no apology or explanation why there was a delay.Someone should have called be before.
Expensive new tyre for my 430i convertible - however, the service fails to meet my expection and my needs.
The sales team and shows room staff are always on hand to answer my questions.
Always as excited
The problem, not straight forward, was resolved satisfactorily and I was particularly pleased with the way I was kept informed.
Exemplary service by Ian Freeman and his team
It was generally ok. There were a couple of things that could have been better. The garage is out of the way via public transport so I had to get someone else to come with me. A courtesy car would be great.
Repair too expensive - Had to wait 15 minutes to collect car
I received professional, courteous and friendly service and the work was completed as promised
I was informed I had a service package on the car but no one ever told me there was a cap. I brought my car for a service and a gentleman called me to tell me it would be £267 i was not advised by the service team previously.
I had to bring the car back to the workshop twice to rectify issues with the work carried out.There is a specific problem with the vehicle that the workshop is unable to identify whilst agreeing that there is an underlying problem.
Always quick and friendly. The car is taken in and given back in good time and the building has a nice atmosphere.
I'd like to be able to just hand over the key and go rather than wait to see an adviser.
Excellent friendly service all around
Good overall service, but failed to inflate tyres as requested beforehand. Service clerk did not inform me about results of complimentary vehicle check until I asked.
My glove compartment was brocken- I left the car for the day and on my return was told it needed a whole new compartment which was ordered but not available so could be fitted the next day - a phone call would have saved the journey and the return
Had to wait 20 minutes in reception on the Saturday afternoon to collect the car
Apart from the first service required I had noticed a strange noise from my front wheels when reversing on full lock - this was not resolved. Also a 2cm scratch appeared on my front wing which was communicated by phone
I did ask for my BMW representative to see if suggested work on the steering would be covered by my extended warranty. He agreed to phone the insurer and to let me know. After 2 weeks I have heard nothing back.
I had to return the next day to have the work done - I waited for over two hours while some fluid was added to my washer tank and the blade on the rear windscreen washer was changed - the car was cleaned also.
My car was very slightly damaged - just the bumper - in the workshop. This was repaired in a timely fashion and the team dealt with the situation very well
Specialist Cars go out of their way to satisfy customer's needs
our car was not cleaned, inside or out, not the end of the world but would expect it to have been as paying for a premium car should ensure this. The actual service was greta as normal though
Having only had my new car for 2 weeks and with the issue seemingly insignificant, I felt rather foolish raising it at all expecting to be told that there was nothing wrong. Instead I was treated with respect, understanding & the issue was resolved.
New ABS unit fitted. Driving back home I felt the brake pedal spongy. I informed the service dept. that I would see if the problem went away over the weekend, it did not. Consequently I had to visit the service dept. again.
Everything ok except I had to rebook the car in for the fitting of 2 exhaust connections that were not in stock. I had advised the service guy previously that this work was required.
You are efficient & keep me updated.
I was told exactly what needed doing.
Service was very good
Loan car was ready on time. Work completed on schedule
I have booked a Service for MOT and did indicate that there is a warning for Service. They promised to look into every thing using the Key reader. I now drive back the car home and realise that there is another service due in next 400 miles. Bad.
Was greeted well, I was able to drop the car off on my way to work 7.30am. Car was serviced and ready for me to collect at a time that suited me after 6pm & service was cheaper than quoted. Very pleased
My sales person was away but she arranged for a colleague, Lee Wadsworth, to do hand over. The car was ready, Lee was professional and wasted no time doing the necessary handover paperwork.The technical genius explained controls competently
Whole process seemed easy
Everyone was very friendly and welcoming from The beginning to end. Cannot fault Wendy for identifying our needs quickly and perfectly.
Always made to feel very welcome by all the staff and especially Angelo
Arriving at the BMW we were offered coffee and met within seconds by the sales executive. Nothing was too much trouble and every aspect of building our ideal vehicle was explained without any hurrying, as was the case when we picked up the vehicle.
Good sales executive. Nice people to do business with
Wendy Lee and the BMW genius were fantastic. I originally only went to the centre to look at an M4 as my husband had said that I should go and test drive one after he did with a friend. I only went for a test drive for a bit of fun. (see next box)
We were really satisfied. We dealt with Ashley Baulk who was amazing. He was always friendly, patient with our children and helpful. He kept us informed at all times during the 2 months it took to build our car. And always returned our calls promptly
Communication with Darrin was amazing, he called every week giving us updates.
Fantastic, friendly service from everyone in the dealership. Our sales adviser Ashley Baulk was fabulous - nothing was too much trouble for him. He fully understood my needs and went out of his way to find the right car for me.
Wendy Lee who we dealt with was friendly and very knowledgeable we could contact her when ever we had questions knowing that she would respond quickly. Also, there was no hard sell which made the experience even better.
Professional and friendly service from the salesman and the feeling that everyone was interested in making sure I got the car I wanted and at the best available price. Delivery happened on time as promised and everything went very smoothly from start
Lee Barker, sales and David Hannible, finance were a pleasure to deal with.
Some minor issues regarding condition of the vehicle on delivery (a mark/scuff on the driver door card that I didn't notice until the next day). I also had to call back to get my deposit returned, but this was quickly resolved.
No hard sell, Angelo let the product sell itself and was able to offer advice when requested. I was also given a 420 MSport Gran Coupe for a couple of weeks whilst I waited. This got me out of trouble with a lack of a vehicle and made me feel value
Efficient service. Excellent sales person Wendy Lee. Cannot fault anything on this visit. Receptionist polite and welcoming. Wendy great, knowledgable, child friendly staff. Good coffee.
Lee - Listened to what I wanted. He knew what I wanted and he was able to put me in that vehicle. He was a friendly guy and I would recommend anyone that I know to deal with him in the future.
Lee Barker at Specialist was excellent. He cared about me and took his time with me. I live 700 yards from Spire who are a disgrace. I travelled 20 miles to specialist. Lee is brilliant
A very enjoyable experience the sells assistant was polite and answer my questions.
Attending to detail Pleasant knowledgable sales staff
Salesman (Ashley Bulk) matched all my expectations, kept in contact throughout the process with regular updates and was easy to contact when needed
The salesman, Lee Barker was extremely helpful, kept me informed of progress all through manufacture and was most knowledgable and helpful at handover. Excellent service.
Salesman was helpful and approachable.
We were made to feel welcome fro the moment we walked in and the salesman came to help
Meticulous attention to detail from the salesman Angelo
Lee kept in contact and sent a video message months before we were ready but was one of the reasons for coming back to you.
I spoke with Angelo in new car sales and Andrew in used car sales - with whom I went with for a test drive. Both were extremely helpful and knowledgeable and made the purchase experience pleasant, easy and straightforward.
Friendly salesmen, great range to choose from.
I was treated with courtesy, I was not pressured nor was I patronised. The sales staff were helpful, answered questions and gave helpful advice
Our sales advisor Ashley Baulk was extremely tentative and knowledgeable, he made us feel we were important to BMW as potential customers and then customers, he took the time to call us when needed and answered all our questions promptly
Darrin Taylor was excellent from start to finish - extremely professional.
Everyone at the BMW centre is always very welcoming. Wendy Lee was great and made getting my new car a wonderful and memorable experience. Kate, the BMW Genius, was very thorough with her explanations and I look forward to my re-visit with her.
Because there was nothing I could fault in the experience - even the coffee was good.
Very helpful and no nonence sales personVery professional
Very good. Would have been completely satisfied if salesman had better knowledge of some of the car features when deciding what options to select or not.
Wendy was Very helpful and always on hand to answer any wuestions we had. Did everything she could for us.
Because I was left with a default notice on a credit agreement which the dealer should have paid as part of the part exchange. This did not happen
Everyone was extremely helpful and friendly, it was an enjoyable and a hassle free experience
Lee and Paul were exceptional and attentive to what I required
Service is always great and tailored from Wendy Lee
Gary was exceptionally helpful.
Good comunucation and I was kept up to date through the whole process.
was a really easy process from start to finish and Ashley was incredibly helpful
The sales service was superb throughout. Thoroughly helpful, genuine sales advice - not pushy. Easy to organise appointments and test drive. Collection of car was extremely well organised. Superb, comfortable waiting environment at the sales centre.
Wendy Lee was a. Joy to deal with, far more professional and enjoyable to deal with than any other car dealer/sales person I have ever dealt with.
Although we ordered the car in November for the 1st March, it was late to arrive at the dealership and in the end we received it on the 6th March. The salesman did keep us informed though and we were lent a loan car while we waited
Satisfied with the service we received, but did not like having to negotiate the price of the car. Also disappointed that the extra costs associated with having access to all the Connect Drive functionality was not explained to us.
From my first visit through to picking up the car the service and attention I received was exemplary. Not at all pushy - just the right balance achieved. I'd particularly like to mention Ashley - a diligent, charming and consummate professional!
Lee barker the sales men was so professional he kept me up to date about the every step of the way
The sales team were excellent. Sarah Clark, my point of contact was very patient and rather than just sell me any car, she discussed my needs and the options available. I came in wanting to by a 2 series active tourer and ended up buying the X3
Very pleased with customer relations, after care hopefully needs same energy and commitment.
From the moment we stepped into the dealership, and were introduced to Ashley Baulk we knew we'd made the right decision. Ashley knew the BMW product inside out. Nothing was too much trouble, and he kept us informed along stage of the process.
Was I satisfied with deal? Yes. I ordered the car for 1st March & it was available on time. I was given help in understanding some of the Infotainment functions. All staff were knowledgeable, friendly & showed a great deal of respect.
Lee Wadsworth at Specialist Cars couldn't have been more helpful. The process was completely stress free and very well explained.
Everything handled in good time. No feeling of pressure from sales people. All questions answered fully
My salesperson, Wenda Lee, from whom i bought my last car, gave me the best help and assistance possible. She was extremely knowledgeable, made sure she was aware of my requirements, and went the extra mile to ensure that I left totally happy
I was always dealt with a professional and well mannered way
Wendy Lee was excellent to deal with
As always our local BMW showroom and sales team exceeded expectations. Friendly welcoming staff. Very accommodating and gave my wife and I equall attention and care. Our sales man Gary couldn't do enough for us from begging to end.
A pleasure to do business with! Wendy was extremely helpful in setting out my options, and the deal was settled quickly. My wife was very impressed with the flowers!
Helpful and friendly
Very happy, Wendy was great to deal with. This was our first new car and first bmw so very happy.
Gary Hampton was very helpful in helping me decide the right car for my needs and kept me fully informed from ordering to collection, including a courtesy call a few days later to check I was happy with my new car.
Extremely good service from the time we entered the showroom to the moment we picked up the car