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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW Lower Emissions Allowance Scheme

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116d M Sport 5 Door Sports Hatch Summer 2017 Offer

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Diesel Technology Informer.

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Yet More Reasons to Buy a BMW 1 Series

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Specialist Cars are proud to Support Rennie Grove Hospice

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BMW i3 Service Inclusive

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HIRING: RETAIL SALES CONSULTANT

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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Specialist Cars VIP BMW M2 Launch Event

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Hiring: Retail Sales Consultant

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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Motability, from the eyes of a customer.

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For the Second Year, Local business storms the "Top Track 250" for

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Specialist Cars Rides for Charity!

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Specialist Cars Sponsor Customer Service Award at 2015 Hertfordshire Business Awards

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New BMW 1 Series.

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Roof off. Game on.

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Where Next?

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BMW XDRIVE.

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BMW Specialist Cars Partnerships.

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New BMW 6 Series arrives in March.

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BMW 2 Series Gran Tourer.

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BMW 6 Series.

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More Value From Your Service.

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The New BMW 2 Series Convertible.

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BMW National Events.

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BMW Advanced Safety and Trackstar.

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BMW Golf Cup International.

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Explore the New BMW 5 Series and the BMW Range.

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ROAD TAX CHANGES 01/04/2017

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Specialist Cars Exclusive Spring Offers

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Meet the team

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Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

BMW New Car Retail Sales Manager
  • Department BMW Sales

David Hannibal

BMW New Car Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Jag Chima

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick and efficient service.

Service

All perfect

Service

Had to wait quite a long time to be seen (30 minutes) compared to previous services elsewhere. however staff were friendly and attentive

Service

Kept waiting far too long 11/2 hour service took 3 hrs

Service

I was given a number of calls to keep me updated on progress with the repairs and nothing was too much trouble for the service team.

Service

Fault fixed but as it is a common fault perhaps should have been recalled?

Service

Engineers were on the ball

Service

Still waiting to hear about an update for the navigation system

Service

good service but always a little late on the time promised.don't be so ambitious with the estimated finish time and I wont come back so early and have to wait.

Service

I feel cheated and made to look like a idiot by someone trying to get more money from me.

Service

Very good service and quick turnaround time. Wash and vac could have been better though.

Service

Super efficient, helpful and friendly. Could not fault the service at all.

Service

See above

Service

Service completed to spec and time. Additional items were identified and I was able to discuss early resolution. Costs were competitive.

Service

Time lines are a bit off. Left the car all day, no phone call as to progress on arrival told the programming would only be 10 minutes which turned out to be 30 minutes. Then the car was washed, told this would be 20 minutes turned out to be 50 minute

Service

The work was completed while I waited (Brake fluid service) and the car was cleaned before I left the dealership. In the interim I was able to work using the centre's Wi-Fi and enjoying light refreshments.

Service

I received conflicting information - when car recovered I waited until later on to check it had been received (would have expected a courtesy call to say it had arrived) then had to chase the following day to find out what was happening!

Service

Note sure whether or not to blame Specialist Cars from wrong setting of service indicator and for issuing no reminder of service due. Having said that they worked hard to correct the mistake. Service was carried out 2 months overdue - which cost me.

Service

It was just an MOT but always enjoy visiting Specialist Cars with comfortable reception area and knowledge that the car is being inspected by BMW experts.

Service

Same as above

Service

Friendly stuff and professional

Service

Wayne, the Service Advisor, was having to deal with separate issue report by myself and my husband. He managed us both very well.

Service

No issues

Service

As above

Service

See my comments above.

Service

The staff were very helpful in finding us a car within our budget

Service

Took 3 hours for someone to call me back

Service

I was there for an MOT and, at £39.99, it was cheaper than far less superior garages....my car was valeted and cleaned amazingly also for this price so I left feeling very impressed and happy

Service

Couldn't answer question on car

Service

Efficient service

Service

No courtesy car available. Nobody available for 45 minutes to provide lift to station. Fault not corrected according to car system on first visit and then no clue as to why warning did appear when re-examined

Service

Good friendly polite service.

Service

Booked me in quickly. Gave us a reduction in cost on oil service on my bmw m5 just for being a regular, loyal customer

Service

Made me feel welcome from start to finish

Service

See answer to Q1. Repair not fully completed first time. Not good enough given prices charged.

Service

I end up not having my car back for 3 days. New car under warranty, should provide courtesy car anything over a day.

Service

delivered service quality matching the BMW brand expectation

Service

I like my local service because very friendly team work! Specially would like say Thank you to Colin Donno great customer service provider!!!

Service

HELPFUL AND KEPT ME FULLY INFORMED OF PROGRESS

Service

Always receive excellent service from Specialist cars. Always friendly and welcoming and helpful.

Service

They did exactly what they promised the car was ready when they said The service advisor was very polite and answered my questions about what they had done and other information I needed

Service

As above

Service

Quick, efficient, attention to detail, customer care excellent.

Service

.

Service

Late arrival on collection

Service

Very friendly and efficient staff

Service

I have to keep reminding Service to leave the car as they find it, i.e. The radio on the same station, all the dials as they found them etc, etc, and this does not happen.

Service

The service on the car was good and car cleaned but as per the above personal service was poor

Service

see above. Being told my car would be ready in 10 mins and having to wait 40 mins gave me the distinct impression that I was being fobbed off.

Service

quick and efficient service

Service

Only garage out of three others who understood our situation and frustration. Living in N Ireland and enroute to France with a caravan on tow is not ideal when car develops a problem. That compounded with the fact we are senior citizens

Service

The problem that the car went in for has returned.

Service

Would have said 'completely satisfied' except when the car was serviced, a tyre was replaced and I was told it would cost £168, when I went to collect the car it was in fact £198, I assume that I was told the VAT exclusive price.

Service

I had to return to get my service light reset

Service

Extremely courteous and prificient

Service

Job completed on time and drop off to station. Only thing that would be better is to have more courtesy cars available

Service

The service was personal, communication was excellent, repair was completed quickly and efficiently

Service

Collection and delivery of car very good and efficient. Only dropped a few points for same reason as in question 1

Service

Car was repaired and cleaned

Service

I commented that my car loses power when it firstly starts up before my warranty was over and I took it in and they done some work on it and nothing changed it still loses power, now my warrantys over they want nothing to do with me, not returning

Service

great people

Service

Slight delay in having the car returned tome after the work was finished.

Service

Excellent care by staff

Service

We took the car back due to a fault on the transmission On collection no reasons were given about what was found.

Service

The faults were addressed but the car was returned to my wife unwashed. I did receive an email explanation of the engine fault which was appreciated.

Service

They had to keep the car in overnight as a part was required. The service guy I dealt with was extremely fair with the pricing and gave me a loyalty discount. He was very helpful and alsoan obvious enthusiast.

Service

The representative overseeing my service failed to contact me about timing and cost. I had to contact the service centre myself. However, all was done within the day so overall satisfied.

Service

Great reception, lots of vehicles and sales people to talk to whilst a good service was carried out

Service

Great service and well looked after

Service

Would have liked a little more communication on progress of the work.

Service

see above

Service

Sold me a poor quality vehicle but charged main dealer price. Issues are unresolved despite complaints.

Service

Same reasons as above

Service

I went in for a puncture and had a replacement on same day.

Service

Overall level of service is excellent

Service

Collected and delivered car back to me at work, no issues

Service

Friendly and helpful employees

Service

my car is 218d ,gran tourer seven seater,the mechanism of the second row was stuck,and the engineer fix it with no time!thank you

Service

everyone involved with me has been exemplory

Service

See above. I mean you get 4 tyres changed at kwik fit in less than an hour

Service

Service completed on time and car presented in a clean and sparkling condition

Service

Every thing is always perfect

Service

A straight forward 1.5 hour oil change was messed up when after the 1.5 hours I was told the stock system said they had 2 filters in stock, but they could not find them! I had to go away and come back in the late afternoon.Not the best use of my time

Service

Prompt attention and advice

Service

Took too long

Service

see above

Service

Long delays to re-book an on-going fault that after 2 visits is still not fixed. When I visited the dealer this was solved and booked in immediately with a courtesy car.

Service

a different job of work was carried out to that which was agreed without prior approval for the change of job which resulted in a higher bill than expected. The problem was resolved satisfactorily once the error came to light

Service

Very fast efficient and polite service.

Service

Took longer than anticipated and had to wait at the end of the day to collect my car/.

Service

I have been a customer at this branch for around 9yrs almost and every visit I have made been very good. - well trained team/staff- attentive - they are very good with children - also willing to go extra mile to ensure I meet my expectations!

Service

Specialist Cars are great, the service is excellent and the facilities allow me to work while I wait. The only reason for not awarding a '5' is that the first quote for a replacement tyre (for MOT) was excessive and could not be justified.

Service

Very straightforward and nice people to speak with

Service

Service advisor knew his stuff and could'nt of been more helpful.

Service

After picking the car up, I needed to rev the engine to stop it cutting out. Then got an orange engine light after 1hr. Currently trying to resolve but difficulty getting through to service contact.

Service

Courteous and helpful staff at reception and service advisers

Service

Professional from start to finish.

Service

you gave me a time to arrive and a completion time --- achieved

Service

My car had a fault with the lighting control module which I reported when the car was under warranty. I was told that it would be checked throughly and was told it was a bulb replacement to fix the issue. Now the cars out of warranty it a replacement

Service

Profesional and very customer Focused

Service

Friendly reception work completed well and vehicle returned cleaned inside and out

Service

Everything is smooth from appointment to returning the key after valet. The lounge area and is comfortable and the hospitality appreciated.

Service

There was an issue with loose oil sump bolt on cat return that was fixed and organised by service manager

Service

My MOT was completed at a time I requested collection of my car , I was also provided with a lift home and collected later on the day and my car was cleaned .What excellent customer care . Thank you .

Service

Everything organised like clockwork as usual

Service

Would have given five stars, only for a niggle with my car that could not be rectified. Technician did explain what I could do to minimise this issue on road test but in reality has not solved the promblem.

Service

I took the car in as there was a whistling noise. I have had the manifold and cooler both replaced, which BMW kindly paid for the parts and I paid the labour.So I am very happy with the contribution, however I still have the noise - possibly turbo?

Service

Collected and delivered as stated, work carried out without any issues and price was less than quoted. Very professional from start to finish.

Service

The work standard was excellent on this occasion.

Service

Work completed perfectly and staff allesys welcome you and treat you very well

Service

All worked out as promised

Service

No hassle and completed on time.

Service

I was dealt with quickly and efficiently by very friendly staff

Service

The service received by Colin Donno and Andy Barrington-Hill was excellent. Above and beyond my aspirations. Well done.

Service

Communication, timing was excellent Facilities at garage also ideal for waiting

Service

Lack of communication

Service

The staff were knowledgeable and friendly.

Service

Arrived a little early and service commencing almost immediately meaning I was completed within 45 mins of arrival

Service

It was fine but not "startlingly good". I am not sure how I can comment further. I was given a nice cup of coffee and watched the television for an hour or so while the car was done but I am not sure what other indices of quality apply

Service

Had to wait when collected car and no feedback during the day. Would be good to receive updates via text on the status of the vehicle.

Service

Car was booked in all day for collection at 17:00 yet it wasn't ready at that time, even after I dropped it off at 7:30 am.

Service

The service was very professional and the staff knowledgeable

Service

Fast and efficient and was offered a solution to an expensive replacement

Service

Clear communication work video analysis and resolution within reasonable price.

Service

polite and respectfull

Service

9.5 hours for an oil service and 2 new tyres.Asked for car to be ready by 4pm so I could attend a meeting - it wasn't ready until 5.15. Nobody informed that the car wasn't ready so I got a colleague to drop me off at 4.00 and had to wait.

Service

Efficient and friendly service

Service

Everything went to plan.

Service

Service from staff very good all carried out to complete satisfaction.

Service

Steering rack was replaced under auc warranty was expecting 2 days work however this ran to 3 days. The repair has made a big difference and should have been done a long time before, possibly before the car was sold today me.

Service

The problem of being called at 5.40 pm to tell me my car was not ready when I was there at5.50 . Luckily my son was nearby to take me home and get me back to pick car up next day

Service

Nothing is to much trouble and staff smile and are freindly

Service

Car was collected and delivered back to different addresses with no fuss. Having a disabled child your flexibility was greatly appreciated

Service

It went very smoothly from start to finish. Even took less time than had been envisaged !

Service

Excellent Service from Colin Donno

Service

Because it was undertaken with competence and courtesy

Service

I was told what needed doing and everything was done completely satisfactorily without any unexpected additions to the bill

Service

From booking the car in, dropping it off, diagnosing the issue, quick repair time and then kindly dropped the car off to my home address. Raymond, the BMW member assigned to my car, was absolutely superb.

Service

Car was picked up on time , serviced , cleaned and then delivered back on time.Perfect.

Service

Great welcome at the service centre.Kept fully informed of progress on the necessary work.Excellent loan car.Care washed and valeted.

Service

The sales people are friendly and ensure that you are treated as a valued customer. They maintain contact and as a returning customer it is nice to be recognised by familiar faces.

Sales

The sales representative Darrin Taylor kept me informed at every stage of the process, from placing of the factory order to ultimate delivery of the car. The handover process was very comprehensive and helpful.

Sales

Brilliant service

Sales

They make every visit a pleasure, very polite welcoming, and I always have free drink

Sales

Good customer focus

Sales

n/a

Sales

Angelo Evangelou, helped us every step of the way with the purchase of our new BMW car with Motability. His personal attention, helpfulness, knowledge and honest straightforward approach were excellent. Hospitality from Angelo and Staff very good.

Sales

This is the first time I have purchased a brand new car for personal use and have driven company cars in the past. So this experience was special for me and my expectation was high. BMW exceeded that expectation in both service and attention.

Sales

Lee and Ian always very helpful. Lee is superb would not buy a BMW with anyone else

Sales

See answer to first question. I would also add that when I asked to change components of my order late in the day the centre managed to do so, despite theoretically it being too late.

Sales

Customer services is excellent... I would have like to have given more extended explanation of the applications in the car, but apart of that, I am very satisfied.

Sales

I would've given 5 stars if the car was delivered on the day it was registered.My car was registered on 30/06 but wasn't delivered until 6 days later. Otherwise the whole process went very smoothly and rather quick. 5 to 6 weeks from order to delive

Sales

Clear, quick and efficient. Good handover tailored to my experience of the products rather than a scripted one size fits all. Wanted to purchase from stock and excellent range of vehicles available and driving away in 24 hours

Sales

Explained all the vehicles features and functions.

Sales

I would not go anywhere else other than Specialist Cars Stevenage.The service received in both the Sales and Aftersales Departments is nothing short of exemplary.

Sales

Due to dealing with Gary Hampton as he went out of his way to help me

Sales

Gave me the answers and options I was looking for

Sales

The experience as allways been fine, I am never happy when we discuss the value of my car. It never seems to meet my valuation so it allways costs me more. But we allways come to an acceptable figure.

Sales

I was kept in touch throughout - even though my job makes it difficult to be contacted by telephone. It was always followed up with a text or email.

Sales

Was easy and a smooth transition

Sales

I came away with a deal I was happy with

Sales

The car was ready to be picked up on time and apart from the car being dirty underneath the car as I believe it had been stored in a field or something like that the car was everything I expected and Angelou went through all the switches and equipmen

Sales

Can't fault it. Got a great price. Great swrvice from Lee Barker. Car was even 2 weeks early.

Sales

All down to lee being with us giving us guidance and always at end of phone to help

Sales

As above very helpful

Sales

took the time to show me all the features of the car, gave a follow up call to ensure I was happy with everything. not pushed into buying extra insurances when i didn't want to, like I have been before.

Sales

We were treated in a friendly and respectful way and made to feel as though nothing was too much trouble

Sales

Lee Wadsworth was excellent, helpful, and couldnt have done more. Well done and thanks, Lee.

Sales

Gary Hampton was great, very knowledgable and made sure I was updated constantly.

Sales

the whole team made us so welcome.

Sales

a

Sales

Very professional and prompt replying to queries. Clear explanation of specs, finance and general enquiries.

Sales

The sales person was very helpful and her advice was excellent. She did not try to sell things which we did not want. It was a good experience .

Sales

Much better than Mercedes. Darrin the salesman was exemplary so is the aftercare

Sales

Lee was always keeping my updated and helping me find the car that suited my needs for the right price.

Sales

Fantastic customer service. Lots of communication and very helpful advice.

Sales

There has been a fault on the car since new - automatic stop start has not worked which does not affect my driving the car.I informed the service centre who said I needed to book it in again to get it looked at - I am busy as well..

Sales

Wendy performed an amazing customer experience as usual

Sales

Easy process - excellent information and product knowledge from the salesman - well looked after from entering the showroom to driving away

Sales

Lee was very attentive to our needs, his customer service was brilliant and we have recommended BMW based on service levels alone to our friends and family. Rarely do companies exceed customer expectations on communication but Lee/BMW did, thank you

Sales

Transaction very smooth and easy. Car delivered ahead of schedule

Sales

Good personal service

Sales

well handled throughout

Sales

The whole process was very easy. I was informed at every step.

Sales

I wasn't able to collect the car until after I had finished work, but I had an email containing a video of my car waiting in the hand over bay. The dealership remained in touch throughout.