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ABOUT SPECIALIST CARS STEVENAGE.

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Specialist Cars Stevenage Retailer Dealership

Immediate Delivery Offers

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M5 Saloon

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730Ld Saloon

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420d M Sport Gran Coupe

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X3 20d M Sport

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X5 40d M Sport

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X6 30d M Sport

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640d M Sport Convertible

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Summer Offers

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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Specialist Cars VIP BMW M2 Launch Event

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Hiring: Retail Sales Consultant

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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BMW xDrive

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Motability, from the eyes of a customer.

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For the Second Year, Local business storms the "Top Track 250" for

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Specialist Cars Rides for Charity!

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Specialist Cars Sponsor Customer Service Award at 2015 Hertfordshire Business Awards

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New BMW 1 Series.

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BMW Specialist Cars Partnerships.

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New BMW 6 Series arrives in March.

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BMW 2 Series Gran Tourer.

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BMW 6 Series.

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More Value From Your Service.

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The New BMW 2 Series Convertible.

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BMW National Events.

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BMW Advanced Safety and Trackstar.

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BMW Golf Cup International.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Roof off. Game on.

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Specialist Cars Stevenage Retailer Dealership

Business Contract Hire Offers

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Meet the team

Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

Tony Murphy

BMW General Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

BMW New Car Retail Sales Manager
  • Department BMW Sales

David Hannibal

BMW New Car Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Jag Chima

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Department BMW Sales

Sam Chuck

BMW Genius
  • Department BMW Sales

Matt Elliott

Retail Sales Consultant
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

Alex Wright

Corporate Sales Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Alec Chambers

Parts Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Joe-Ann Edwards

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely hassle free from getting a quote and booking my car in through to the service work on the day. Most competitive price and a decent loaner too. Thoroughly happy.

Service

Very efficient, did what you said.

Service

Always helpful and polite

Service

When I bought the car year ago I was told that the car had had full service and checks. When I take care in for checking because the cautionary light had come on for brakes I was told that the car needs a major service.

Service

The service was good in that reception and your driver were right on the ball. The MOT was cheap and well done; the disappointment was that one of the wheels was cracked and this took a day to replace. Not SC fault but an expensive problem well done

Service

Did excellent job

Service

Speedy efficient service

Service

Specialist cars always provide a first class attentive service.

Service

Everything went to plan and as organised.

Service

Service is always 1st class at Specialist Cars Stevenage. I drive over an hour to get there instead going to my local dealer which is 10 minutes away.

Service

Had to wait longer than I hoped to drop off and pick up my loan car (20+ min)

Service

I had a warning light on the dash when I arrived, which I flagged to a member of staff. I was told that everything was fine, only to leave and have the warning light return. After enquiring, I was told further investigation was required. Poor service

Service

Reception and time taken.

Service

My car was booked in for a, while you wait, routine service. I was advised when I arrived that the car also required an EGRV replacement as a recall. When the service was finished I was advised that the EGR valve couldn't be replaced as the engine

Service

Almost three days of silence from BMW after the car was delivered to you for repair. We phoned initally to report the breakdown. We phoned a second time to warn that the car was on its way (as requested by you). We didn't receive any acknolwledgemen

Service

Having turned up with a flat tyre the service team were courteous, efficient and repaired speedily considering the last minute nature of my request with regular updates

Service

Friendly welcoming staff.

Service

On return of the car following a repair to tailgate closure and a service, a warning light was on display indicating "excessive emissions".

Service

The service I receive at specialist cars is always excellent

Service

Service was exemplary and repairs done as requested

Service

Overall, very good, although there was some confusion over the depth of tread on my tyres and whether I could have Winter tyres or not. Additionally my display now says I need another service in 4,200 miles which is surely not correct???

Service

Despite the frustration of the earlier service booking that had to be cancelled when I was just reaching Stevenage because of the power failure at Specialist, the service was carried out in the expected time and all went well.

Service

Staff courteous and professionalDidnÂ’t feel specialHad to wait a week for a courtesy carHad to chase progress myselfParts provision (new engine) very slow by BMW

Service

I don't expect a brand new BMW to need attention from Service department. The engine fault light shouldn't have come on. It was an air seal that needed replacing, but took several days to get the part. Courtesy car provided but I wanted my new car.

Service

First experience of BMW servicing and to be honest I expected a higher level of service, the engineer broke an item on the car which meant the car was a day late being returned. Not good enough.

Service

Easy drop off, competitive cost compared to local garages

Service

Bmw fixed the problem quickly. Picked me up from home to collect the car. The car was immaculate and running perfectly when I drove it home! Excellent service!

Service

I would have given a 5 star rating had the man with whom I made the booking not been sullen and seemingly disinterested. He at first suggested that I - the customer - should find out from his parts department whether they had the HUD screen I wanted

Service

Each Stage was handled with thoughtful professionalism

Service

Vibration issue fixed, however condersending comments made in service paperwork handed to me by service operative. I am not a child and this was poor staff work.

Service

Very quick and helpful kept me updated the whole time

Service

Because the part that was ordered was "lost" twice and then when I arrived to collect it was actually the wrong part totally ! I also had to chase for it rather than being kept upto date on what was happening

Service

Good service and looked after by Wayne in customer service.

Service

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Service

Kept up to date with progress. Staff are always very polite and helpful

Service

very good overall except for a long wait for the service to be completed.

Service

There was a delay in completion due to the late arrival of parts.

Service

Can't think of anything you could have done better.

Service

First class service as usual and pleasant, friendly and knowledgable staff

Service

Ian Freeman is exceptionally knowledgeable and passionate about customer service.

Service

It took slightly longer than i was advised

Service

Everybody from initial receptionist to delivery driver were all extremely courteous and professional in their manner

Service

No problems with collecting or delivery therefore made the process simple

Service

easy to use service, very friendly and very informative

Service

All items attended to, excellent communication from Specialist Cars, and car ready for collection at promised time

Service

Everything went fine

Service

The service, staff, facilities were all great, but the MOT was a little behind the scheduled time, but not unacceptably so.

Service

vehicle ready when required

Service

Always courteous, do exactly what's on the tin with a smile. Also great free coffee

Service

They picked my car up and delivered it back. All items had been attended to and the car was cleaned inside and out.

Service

Everything went according to plan

Service

Meet and greet was excellent. I decided to wait in the service centre. Wi-fi and coffee available. Car ready quicker than I was expecting and it had been cleaned. Bill smaller than I thought and I was given a box of BMW mints. What's not to like.

Service

Always polite and helpful

Service

Great service as usual.

Service

This is the second time I brought my car for a service and it wasn't cleaned. It wasn't in for a big job and I had to call at three after giving my car in at 8 asking how long my car will still be Specially after being told it won't take that long

Service

very good service and attitude - many thanks

Service

Because I was.

Service

From start to finish the service was second to none. Colin Donno, Ian Payne and Andy Barrington-Hill deserve top marks for going out of their way to fix the issues my car.

Service

It took too long to complete the needed repairs. Furthermore the needed repairs were only half done and another problem was created in the process.

Service

I was very satisfied with the service I received from the staff. It was a smooth process dropping off and picking up my car. They also gave me a lift to and from the train station.

Service

Car cleaning not very good. Failed to top up windscreen washer as requested.

Service

Car collected and returned on time and work carried out properly

Service

Good quick service

Service

The staff were friendly and very helpful. The overall service was professional and my car was ready for collection on time. A courtesy car was provided for the day which was much appreciated.

Service

It was the first service. I saw nothing that would give me reason to be dissatisified

Service

Communication and attention to detail second to none.

Service

As always. Every thing i need

Service

Booked in ,completed early,& on my way home quickly.

Service

Staff were great both Ian and Wayne were polite,efficient and helpfull as always.My service book was left in the vehicle but not stamped. Will get it stamped on next visit.

Service

This is PEARL Townsend speaking as it was HER car that was being serviced - I find the personnel patronising, ie trying so hard to be polite that it doesn't feel natural. However, when it came to paying, the attitude was different, ie indifferent!

Service

Because all my issues with the car, were sorted out in a quick and efficient manner. Was kept fully informed through out.

Service

Helpful friendly staff

Service

Initially there was a lack of communication about what was happening and why everything was taking so long. When the service manager found out what was happening everything was handled very well.

Service

Job was botched, car not returned when promised, second visit required, senior mgt have not contacted me despite 3 requests, I lost a weekend away and dealer clearly could not care less. Total loss of confidence.

Service

For the first time in years I have been disappointed with the service. Was not told when dropped car of service pack expired, nor when the 'consultant' told me was ready for pickup. Cost isn't the issue ... the service I'd expect from Ford not BMW.

Service

Good staff with kniwledge. Car could have been cleaned better.

Service

It was a small repair and the staff served me (Colin) has been extremely professional and friendly.

Service

Completed as promised

Service

Everything from booking to loan car as planned. Bit of waiting around as very busy.

Service

Pre-booked, while you wait oil change. Completed quickly, usual very welcome car valet, and still the best coffee in a car serving department!

Service

I couldn't fault anything

Service

The work done was effective and solved the problems, but was fairly expensive

Service

The service was carried out within the timescale and price quoted without any problems.

Service

Was a busy day for you, I waited 20mins for my lift to work and ended up getting a lift with a friend, the return lift at 5pm was OK. upon collection the car was not washed or vacuumed, the service advisor did actually wash it himself!

Service

I expected an efficient and professional service - You delivered

Service

All went smoothly, no problems

Service

Was waiting much longer than was told

Service

Customer service is execellent problem dealt with straight away, staff can't do enough for you, left my car with service centre was informed of the progress by phone, and received a call next day that my car was ready for collection.

Service

great service by a very helpful staff

Service

Had to wait at book in as no paperwork also did t have courtesy car as pre booked also had to wait around to collect car

Service

Everything went as planned

Service

The paperwork only said about the check and the MOT I was not told that a service was not necessary because of the low mileage. There is no paper service record I understand from the press that this is now the usual practice.

Service

Received good service, however it took longer than anticipated (2.25 hours vs up to max 1.5 hours which I was told it would take)

Service

Overall the work was carried out but I had asked for the seat not to be moved but sadly it was. Also I have noticed that having just had a service the car is due for another service in 4 months time.

Service

While you wait service which was completed earlier than expected.

Service

I am dissapointed at the length of time you have to book your service in advance to get a courtesy car. Although it is not a courtesy car as you have to pay for it. Whats more dissapointing is when you drive away in the car the red fuel light is on

Service

I was completely satisfied

Service

Made to feel like I was a valued customer and very polite and welcoming staff. Excellent standard of work by technicians with all my requirements addressed.

Service

Great staff, and the team fitted me in when I had real time pressure.

Service

Staff were extremely polite and helpful

Service

All work done to good standard inside indicated timeframe.

Service

The usual high quality service and customer care

Service

Problem rectified and advised regarding brake pads

Service

The customer care service at Specialist Cars Stevenage is excellent they always look after me and I will always go there for my cars maintenance needs.

Service

The loan car was in an appalling state

Service

Positive response of staff.

Service

Service was excellent, communication very good, everything completed as planned. Very nice and informative follow up call from the engineer regarding the work undertaken.

Service

The service staff included a reminder phone call and polite, friendly and courteous staff on day of service

Service

phoned me to keep me informed of any problems.

Service

Very helpful staff, good job completed on my car

Service

When I mentioned that I could not get volume on the SatNav an Advisor said that I should turn up the sound, I later found that it was on mute.

Service

Delightful experience throughout!

Sales

Firstly made to feel welcome.Salesman very, very helpful, he went out of his wat to help us to buy the right car ,for us. Kept in touch with us step by step of the way.Sales and delivery can not fault as well as the car being totally correct for us

Sales

I experienced no issues during the purchase and delivery process. All went smoothly and I was able to collect the car on the agreed date.

Sales

We are very happy to have bought our car here. Lee Wadsworth in particular was a person we felt we could do business with, we never felt rushed by Lee, and he was one of the reasons we decided to buy here. The centre has a very relaxed atmosphere.

Sales

All questions asked were answered and explained in terms that we understood.

Sales

The whole process from start to finish was handled professionally and quickly.

Sales

BMW centre in Stevenage was fantastic we had great advice and service from all. Our sales person Angelo Evangelou was fantastic and offered us 5 star service. Delivery process was smooth and very informative.

Sales

I was welcomed on entry and quickly introduced to the sales people, my needs were discused and choices given. My new car was prepaired and handover was completed after a quite intensive session on the cars fetures.

Sales

Even if there were any hurdles, Lee Wadsworth made the entire experience stress-free!

Sales

The sales service was excellent but there was a scratch on the car that I spotted on getting home. This was rectified without question

Sales

The buying and delivery process was straight forward. The customer service that was given by Sarah and her manager was also very good. Sarah's continuous being in touch with us made us feel valued customers and the car video clip was a nice gesture.

Sales

Smooth transaction and excellent timescales including excellent communication throughout

Sales

Excellent customer service by salesman Lee Wadsworth

Sales

Excellent sales man extremely kmowledgeable and nothing was too much trouble Sales man lee wadsworth

Sales

Like the individual attention, like the videos that Wendy produced. Liked the the simplicity & straight forward approach from Wendy. Very good.

Sales

Excellent service from the sales team.

Sales

This is our first BMW and our first time at a BMW centre. From the moment we entered the dealership to the moment we left with our car the experience was fantastic. We never felt pressured and felt valued at all times.A special mention to Angelo.

Sales

The sales person Wendy Lee at Sepcialist Cars Stevenage was excellent. Althought there was a delay in delivery of the car, she was very helpful in keeping me up to date.

Sales

The purchase of my car was made easy for me by the sales staff and my car was built to my specification. I was kept informed of the delivery timescale and they were very helpful when handing over the car.

Sales

Very knowledgable, professional and friendly staff. Car was available in a reasonable period and was delivered on time. All good.

Sales

Darrin made everything easy and a very pleasurable experience

Sales

The service I got from Specialist Cars Stevenage was impeccable. Especially from Ian and his team and most especially Miss Wendy Lee

Sales

This is my 5th car from Specialist Cars (4 new 1 used) I have received good service even when staff have changed.

Sales

Wendy was extremely helpful and patient

Sales

Adequate service. Wasnt blown away given I was buying one of the most expensive cars in the BMW range. Salesman was ok at agreeing the deal but seemed inexperienced at executing it.

Sales

Great service from Specialist cars Stevenage. A big thank you to Wendy Lee and David Nolan who made the process of buying the new car go very smoothly. Great communications through the process and always responded quickly to any of my queries.

Sales

When we walked in the showroom we received a friendly greeting. The sales consultant, Lee W, was very helpful in giving us a concise overview of the car we were interested in. We were kept fully up to date regarding delivery, handover was excellent.

Sales

Everything went to plan, kept informed of progress. Making sure I made decisions I would be happy with long term is key.

Sales

Staff very friendly, thorough and a pleasure to do business with

Sales

Very Friendly Staff

Sales

Everyone was friendly and made sure the customer is put first. Very good communication during all parts of the process.

Sales

The sales rep. Wendy Lee was very helpful, knowledgeable and a delight to deal with. She just wanted us to be satisfied.

Sales

Lee Baker gave me excellent customer service

Sales

Angelo dealt with all my questions regarding the specification and purchase of my new car and explained the whole process fully.

Sales

Joint handover by Lee Barker and Dave Hannibal ( we collected 2 new cars for my wife and I) was excellent as I have always come to expect from Specialist Cars in Stevenage.

Sales

The staff were a delight. I enjoyed the experience

Sales

I found a willingness from several staff to answer my many questions. The delivery bit was very good with no rush to complete the hand-over.

Sales

Friendly, helpful staff

Sales

The salesman (Lee Wadsworth) was polite, helpful and knowledgeable about the product. He also made the handover relaxing and enjoyable and he was prepared to give us as much time as we needed.

Sales

Angelo was very knowledgable and very helpful. I felt he listened to what I wanted and gave me solid and good advice.

Sales

The sales staff were great, kept me informed with progress, and have been really easy to deal with.

Sales

Staff went over and above to help us make our purchase

Sales

I think the accessories could have been better in the car. The look basic compare to other brand in similar class

Sales

We got exactly the car we wanted at a competitive price. All of our questions were dealt with patiently, courteously and accurately.

Sales

Met expectations and timing ( good to under promise and over deliver) , created a mutually acceptable deal. Did not achieve max score as under valued P/E however I sold privately

Sales

Comparison of the experience with the last time I bought a car. To me, transparency, customer care and good service made for a much better experience.

Sales

From first to last the sales team at Specialist Cars were attentive and professional. They listened to my needs and responded knowledgeably, advising every step of the way.

Sales

Matt was a professional from start to finish. Really understood my needs and kept me updated at all times.

Sales

Very helpful and knowledgeable staff who understood what I wanted and did not pressurize me at all. Available options were well explained which enabled me to specify exactly what I wanted.

Sales

Great service, regular communication and straightforward process.

Sales

Very satisfied, I was kept informed throughout the process by Lee Barker who delivered what I wanted within the timescale promised.