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ABOUT SPECIALIST CARS STEVENAGE.

We know the needs of BMW drivers are highly specialised. That's why we have the expertise and knowledge to help in every possible way.

Meet the team

Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

Tony Murphy

BMW General Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Sales Manager
  • Department BMW Sales

Paul Humphrey

New Car Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

David Hannibal

Retail Sales Consultant
  • Department BMW Sales

Huseyin Eren

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW Genius
  • Department BMW Sales

Sam Chuck

BMW Genius
  • Department BMW Sales

Matt Elliott

BMW Genius
  • Department BMW Sales

Natalie Scripps

BMW Showroom Host

Kimberly Graham

BMW Showroom Host

Rosie Blyth

BMW Showroom Host

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Alex Wright

Corporate Sales Manager
  • Department Corporate

Tom Kelsing

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Emma Wilkins

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Alec Chambers

Parts Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Joe-Ann Edwards

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 94 ratings
    • 23 comments
  • Service

    4.4
    • 258 ratings
    • 60 comments

Very helpful. There was a good will gesture from BMW because I have had problems before with the car.

Service

All done quickly and efficiently.

Service

The service was very good.

Service

It was really good.

Sales

It was very good.

Service

Welcoming smile upon arrival and very friendly staff, thank you. PS we also enjoyed the coffee machine, whilst we waited.

Service

I think it is a bit cheeeky to pay a fee for courtesy car.

Service

The salesman was very helpful. Really pleased with Dave Hannibel.

Sales

The finance team need to prepare properly and know the vehicles. No use opening with 'your car has run flat tyres' in order to sell me tyre cover when the car doesn't. It felt like the attitude was all I need to do is sit down and he will sign.

Sales

Service by Lee Barker was outstanding. Very courteous, friendly, not pressurised at all with perfect knowledge of the car and its capabilities/features.

Sales

Everybody was friendly and helpful.

Service

Very good service.

Service

Pretty good but the PDI lacked attention to detail.

Sales

I had to wait 1.5 hours when picking up my vehicle

Service

The showroom was very clean and displayed a wide range of vehicles. We were made to feel very welcome and valued customers.

Sales

Lee Wadsworth was very helpful.

Sales

I was very happy. They were all very helpful.

Service

Q2. Is tyre replacement Service? Usually 5*, but, only 4* now. I had brass valve dust caps on all 4 tyres. Specialist Cars replaced both rear tyres & my wife picked up the car. When I got home, I noticed only 1 brass left, 1 plastic and 2 missing

Service

Very helpful staff.

Service

But I had to return to update the instrument panel as it had not been changed from 2015 to 2016. An inconvenient 40 mile round trip.

Service

The steering wheel had never been straight. I mentioned this but was told the warranty for this is only 12 months or 8k miles. News to me. So they wanted to charge me £275 for a 4 wheel alignment which is outrageous!

Service

Good service adviser. She kept me informed about the work progress.

Service

The salesperson is great and very attentive, and very responsive. He is the reason that we go back time and time again, and the center itself is very organised. I live in cambridge and drive all the way to stevenage because of the extremely satisfact

Sales

The fact that 2 tyres were needed, we were advised that they needed replacing. The dealership did NOT have the tyres in stock to do there and then (not helpful) and secondly we managed to purchase the tyres elsewhere at an absolute substantial saving

Service

The brakes were checked and work carried out to try to rectify the problem, and although the work that was carried out appeared to have cured the problem, it came back within a couple of days. There may be an issue with the pads?

Service

The service was very good.

Service

The service was very good.

Sales

They were ever so nice.

Service

Experienced a comfortable environment for working on laptop whilst waiting. Good supply of quality coffee and friendly staff.

Service

The drivers seat leather is scuffed on the bolster - I consider this to be unacceptable wear given the age of the car. Your view was that this is "fair wear and tear" and you would not repair under warranty; I think this response is unfair.

Service

Not sure if it was a service or bodywork repair. It was a warranty issue as the rear light cluster that had come away. People very friendly

Service

Very helpful.

Service

Generally very good experience, but they did not make it clear that I was not getting a lift to the station.

Service

I was contacted by the centre to advise the vehicle was ready. On arrival I was waiting to speak to a service advisor to explain what had been carried out on my car. I would like to arrive and collect my keys and leave the centre.

Service

No problems. Service completed on time. Very pleased with my visit. Thanks

Service

I live quite close, they actually open at 7 o'clock.

Service

They are always very courteous.

Service

I spent most of the afternoon waiting and was told that the sensor was not charged as a good will gesture.Whilst no-one can know when a fault would occur, it is clear that the brake issue which was recorded at the MOT should have been imparted to me.

Service

It's always a pleasure to use the BMW service centre.

Service

The service was excellent, Matt Elliott was fantastic, he answered all our question, was very competent during our purchase, we were informed when our car was ready for collection Matt spent time going through the equipment of the car with me.

Sales

The service was very good.

Service

I am not happy that the problem with the car has not been fixed so I have to make a second visit.

Service

Extremely polite and helpful.

Service

It would be nicer to have the service open and ready for 0700 (only 5min it so late) but I appreciate that 0700 is allot earlier than most garages anyway.

Service

The service went well, however when the car was collected I specifically told the driver that my husband and I would be out of the house till 4:45 that day and that I did not want the keys put through the letterbox, but that is what he did!

Service

Impressed with Waynes pragmatic method of dealing with and managing my cars repairs and MOT. Very happy with service provided overall.

Service

They always treat you with respect, they are always honest. The staff seem to go the extra mile.

Service

Very friendly staff

Service

Very helpful.

Service

The service was very good.

Service

Excellent, friendly and helpful staff who never fail to make you feel welcome.

Service

Very helpful.

Service

The work was all done as planned. The issue was with the service representative. It was like pulling teeth to get any info out of her. I had to keep asking questions, nothing was volunteered. Eg so was the service carried out ok? oh yes fine..…etc

Service

From start to finish Angelo was very helpful and kept us updated on delivery status along with answering any questions I had, this even extended to texting me when he was out of office !

Sales

The service was very good.

Service

I was given an appt of 2pm for winter wheel change.The car was not moved for 30min.I was told it would take until 3.30 to complete. At 3.30 I was told that the car was being washed. At 4pm it was brought out still wet,dirty with bird droppings!

Service

Very good.

Service

I had to come back the next morning to get another repair carried out.

Service

The Sales Executive, Lee Barker, was obliging, quick to respond to any query, and provided excellent advice and assistance in helping us make informed decisions. We appreciated his friendly and patient approach.

Sales

they are very very helpful. they are very thoughtful and brilliant.

Service

Very friendly

Service

The sales team at Specialist cars were polite, professional and had a good knowledge of BMW products. A special mention of thanks to Daniell Tuttle for all his help.A nice touch to have a variety of liquid refreshments available to customers!

Sales

The staff, in particular Wendy Lee provided a fantastic atmosphere in which to purchase my next BMW working with me to provide a great deal and making the decision in the end very easy.

Sales

Gary Hampton was absolutely fantastic at every stage of my new car purchase, I think he is a real asset to your sales team.

Sales

The price of the service was a bit expensive.

Service

Excellent service.

Service

Gary Harper and Ian were fantastic

Sales

The service was very good.

Service

i was happy with the centre.

Service

The car has to go back in to rectify the defect in paint work.

Service

The service was very good.

Service

Gary Hampton, the salesman who was sorting everything out for me was extremely helpful and advised and guided very well

Sales

I had to book the car in with very short notice but there were no problems.Being a cynic at heart, I suspected to be told that the rotors would have to be changes as well as the rear brake pads after 70000 miles, but happily this was not the case.

Service

they gave really good service.

Sales

They could not hve been more helpful.

Sales

i was completely happy with them.

Service

they were excellent.

Service

All the dealership staff did not know that this model did not have a hard disc and thus could not accept the planned transfer of my music collection.i also got charged twice and my bank account was frozen over Easter as it out me overdrawn !

Sales

There was diesel spillage all over my car after the service.

Service

they were very helpful

Service

A couple of things did not go to plan which I think could have been handled better. The day before I picked up the car I went to look at it at the showroom, the number plate was not straight. It took a couple of trips back to the bodyshop to get it

Sales

they were good.

Sales

We rate Specialist Cars and Angelo Evangelou 10+++++/10