Loading...

ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

BMW XDRIVE.

Read
Specialist Cars Stevenage Retailer Dealership

Immediate Delivery Offers

Read

730Ld Saloon

Read

X3 20d M Sport

Read

X5 40d M Sport

Read

X6 30d M Sport

Read

640d M Sport Convertible

Read

Summer Offers

Read

BMW Head-Up Screens at Specialist Cars

Read

BMW Advanced Car Eye at Specialist Cars

Read

BMW Integrated Navigation at Specialist Cars

Read

Specialist Cars VIP BMW M2 Launch Event

Read

Hiring: Retail Sales Consultant

Read

St Albans Motor Show - 20th March 2016

Read

BMW i Lap London Event

Read

BMW Electric Week, 19 - 28 Feb.

Read

Specialist Cars - BMW Marketing Champions 2015.

Read

Motability, from the eyes of a customer.

Read

For the Second Year, Local business storms the "Top Track 250" for

Read

Specialist Cars Rides for Charity!

Read

Specialist Cars Sponsor Customer Service Award at 2015 Hertfordshire Business Awards

Read

New BMW 1 Series.

Read

BMW Specialist Cars Partnerships.

Read

New BMW 6 Series arrives in March.

Read

BMW 2 Series Gran Tourer.

Read

BMW 6 Series.

Read

More Value From Your Service.

Read

The New BMW 2 Series Convertible.

Read

BMW National Events.

Read

BMW Advanced Safety and Trackstar.

Read

BMW Golf Cup International.

Read

WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

Read

Roof off. Game on.

Read
Specialist Cars Stevenage Retailer Dealership

Business Contract Hire Offers

Read

Meet the team

Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

Tony Murphy

BMW General Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

BMW New Car Retail Sales Manager
  • Department BMW Sales

David Hannibal

BMW New Car Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Jag Chima

BMW Used Car Retail Sales Manager
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Department BMW Sales

Sam Chuck

BMW Genius
  • Department BMW Sales

Matt Elliott

Retail Sales Consultant
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

Alex Wright

Corporate Sales Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Alec Chambers

Parts Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Joe-Ann Edwards

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communication, on time.

Service

Everything ran smoothly and service staff very helpful and friendly but costs did add up and final bill was painful.

Service

Friendly professional staff, everything promised was done, no worry or hassle on my part

Service

At tension to detail first class

Service

Special mention to the very friendly receptionist who was professional and a pleasure to deal with.

Service

service fine but always takes a little longer to finish than quoted. Not a problem for me.

Service

Nice environment. Friendly staff. Helpful when it came to cost of repair and understanding of need for alternative quotes.

Service

Good, just one small fault still occuring.

Service

Self explanatory !

Service

Work was completed quickly and on time.

Service

Car cleaned and collected

Service

Excellent service

Service

Very efficient, professional, accommodating service, without any sales pressure.

Service

Friendly greeting, what a lovely way to start the day. They solved the problem without me having to leave my car.

Service

Staff knowledge

Service

helpful staff, fair price for work carried out, satisfied with remedy to ac

Service

Some of the work I'd ordered was found unnecessary at that time, but other work I had not identified was required. Throughout I was kept informed and the work done expeditiously. I particularly like the video that showed the vehicle inspection.

Service

2 days after we got the car back the passenger side rear wheel was shreaded by the wheel arch under cover came off and was touching the tyre.

Service

Staff were very helpful and friendly , everything done was explain before work commenced .

Service

I was totally satisfied with the technical aspects of the visit. I was disappointed that the car was returned late. I received an apology. I have also responded to a survey for this visit already and received an acknowledgement from Sue.

Service

Communication between the customer representatives and technicians was very poor requiring me to visit Specialist Cars 3 times before the fault was fixed.

Service

So impressed on the speed and amazing service I received. Friendly helpful Calm and quite simply - like no other.

Service

When I came to collect my car a woman was being extremely unpleasant to the staff. She admitted that she had damaged her car and as a result her warranty was invalid. Her attitude to the staff was appalling and I admired the way they dealt with her.

Service

Quick, friendly service at a very reasonable price. Thank you.

Service

had full service done on 23-8-2016 and two weeks later still ' Drivetrain' warning came on saying the car wasn't at full performance. ! didn't seem to fix the problem !!

Service

Brilliant service as always, friendly advisors.

Service

The job wasn't completed. When I tried the boot again, it closed properly ie and the boot lights went out. On trying a second time the lights did not go out when the boot was closed. So the problem wasn't fixed,

Service

Service ok,reception mentioned "recall"unclear tuned out to be software rebuild, 3 attempts, optimistic completion calls wasted visit. Finally asked to ensure it was diven,. Not done, Failed on way home, return car, "fixed" but still poor mpg!

Service

It took a few visits but the car is now perfect.

Service

Good and efficient service

Service

Professional service as always from this dealership. Labour cost for the bulb replacement seemed expensive. I was charged much less on a previous occasion for similar work. Service rep said I was given a much reduced rate last time !

Service

The service was carried out competently and on time.

Service

Good quick service,

Service

All carried out to spec- Car returned very clean

Service

Service completed within time stated.

Service

Easy to book, attentive friendly, and helpful service. made to feel a valued customer and good refreshments

Service

The service was carried out perfectly, the car was ready when I asked for it, and it had been cleaned inside & out.

Service

great service and managed expectations really well

Service

Responsive and helpful.

Service

Always good service although unhappy over mix up on booking and delay of parts. Not kept quite up to speed with where we were in the process

Service

Leaving the car for a day for steering check and adjustment seemed a bit excessive,i thought could have waited an hour or so,I know you made a courtesy car available,but as I came from Harlow it turned out to be a days job with journeys involved.

Service

Very polity, very efficient

Service

Found the staff to be rude and unhelpful this being my second experience when dealing with the service department

Service

Your staff were efficient did not keep me waiting.

Service

I had new front brake pads. There was a significant difference between the price given on your website, which was £169, and the price the dealer initially wanted to charge me, which was £245. I had to ask for the advertised price, which I then got.

Service

As always very acomodating and helpful

Service

They did what they said they would do, in the time they said they would do it!

Service

I brought my BMW 118 in for a routine MOT but as part of this BMW wanted to apply certain patches. If I had been made aware at the time of booking then I would have made arrangements to leave the car there to have both done same day!

Service

My BMW has been serviced at Specialist Cars since 1990, I am on my 5th BMW, (my wife is on her 1st), apart from loving BMW's 50% of the reason I always choose a BMW is because of the excellent service dept and after sales care from SP Stevenage.

Service

I wasn't very happy with the service manager Mary, when she rang to book my car in for its first service I thought she was very rude and unhelpful!! It made me feel that I didn't want to bring my car to BMW for a service

Service

As expected

Service

I had a routine inspection on the car due, which is covered by my active service plan, although I also needed two new front tyres and a wheel alignment. I asked BMW to quote for these services and these were £350 more expensive than a local garage.

Service

The service was fine. But when I purchased the car in December and only 8000 miles ago I was told I wouldn't need to service for 20000 miles it turns out I need another one in 7000 miles costing me £400!!!

Service

I had been told that it would take 90 minutes and it was about that long but it is tedious waiting! I don't blame Specialist cars for this, just myself for impatience.

Service

Polite and professional, but seat was left in a poor position

Service

no fuss, did what was required and a bit more

Service

As requested and kept unto date with events as they happened.

Service

The service was fine, but the car wash (free, I know) was not. Although the car was clean, there were many drying marks left on the car, perhaps because it was a hot day and it dried more quickly than normal.

Service

The lady on the front desk was very helpful and made me feel at ease when talking about my needs. Only missed out on the top score as I'd phoned and been told to come in but the person I was told to speak to wasn't working at that time.

Service

Professional, friendly. An exceptional dealership that I've been using for many years and trust totally

Service

very. Car collected and returned as they said, and I was informed of what was required.

Service

as usual we had no issues with our service experience from booking to collection.

Service

Normal pleasant greeting but staff member dealing with me seemed to need guidance from other colleagues. When dealing with the fault,action required and cost he did not seem to have the personality that reassured the customer. Cost too much.

Service

Completely hassle free from getting a quote and booking my car in through to the service work on the day. Most competitive price and a decent loaner too. Thoroughly happy.

Service

Very efficient, did what you said.

Service

Always helpful and polite

Service

When I bought the car year ago I was told that the car had had full service and checks. When I take care in for checking because the cautionary light had come on for brakes I was told that the car needs a major service.

Service

The service was good in that reception and your driver were right on the ball. The MOT was cheap and well done; the disappointment was that one of the wheels was cracked and this took a day to replace. Not SC fault but an expensive problem well done

Service

Did excellent job

Service

Specialist cars always provide a first class attentive service.

Service

Speedy efficient service

Service

Everything went to plan and as organised.

Service

Service is always 1st class at Specialist Cars Stevenage. I drive over an hour to get there instead going to my local dealer which is 10 minutes away.

Service

I had a warning light on the dash when I arrived, which I flagged to a member of staff. I was told that everything was fine, only to leave and have the warning light return. After enquiring, I was told further investigation was required. Poor service

Service

Had to wait longer than I hoped to drop off and pick up my loan car (20+ min)

Service

Reception and time taken.

Service

Almost three days of silence from BMW after the car was delivered to you for repair. We phoned initally to report the breakdown. We phoned a second time to warn that the car was on its way (as requested by you). We didn't receive any acknolwledgemen

Service

My car was booked in for a, while you wait, routine service. I was advised when I arrived that the car also required an EGRV replacement as a recall. When the service was finished I was advised that the EGR valve couldn't be replaced as the engine

Service

Having turned up with a flat tyre the service team were courteous, efficient and repaired speedily considering the last minute nature of my request with regular updates

Service

Friendly welcoming staff.

Service

On return of the car following a repair to tailgate closure and a service, a warning light was on display indicating "excessive emissions".

Service

The service I receive at specialist cars is always excellent

Service

Service was exemplary and repairs done as requested

Service

Overall, very good, although there was some confusion over the depth of tread on my tyres and whether I could have Winter tyres or not. Additionally my display now says I need another service in 4,200 miles which is surely not correct???

Service

Despite the frustration of the earlier service booking that had to be cancelled when I was just reaching Stevenage because of the power failure at Specialist, the service was carried out in the expected time and all went well.

Service

I don't expect a brand new BMW to need attention from Service department. The engine fault light shouldn't have come on. It was an air seal that needed replacing, but took several days to get the part. Courtesy car provided but I wanted my new car.

Service

Staff courteous and professionalDidn’t feel specialHad to wait a week for a courtesy carHad to chase progress myselfParts provision (new engine) very slow by BMW

Service

First experience of BMW servicing and to be honest I expected a higher level of service, the engineer broke an item on the car which meant the car was a day late being returned. Not good enough.

Service

Easy drop off, competitive cost compared to local garages

Service

Bmw fixed the problem quickly. Picked me up from home to collect the car. The car was immaculate and running perfectly when I drove it home! Excellent service!

Service

I would have given a 5 star rating had the man with whom I made the booking not been sullen and seemingly disinterested. He at first suggested that I - the customer - should find out from his parts department whether they had the HUD screen I wanted

Service

Each Stage was handled with thoughtful professionalism

Service

Vibration issue fixed, however condersending comments made in service paperwork handed to me by service operative. I am not a child and this was poor staff work.

Service

Because the part that was ordered was "lost" twice and then when I arrived to collect it was actually the wrong part totally ! I also had to chase for it rather than being kept upto date on what was happening

Service

Very quick and helpful kept me updated the whole time

Service

Kept up to date with progress. Staff are always very polite and helpful

Service

.

Service

very good overall except for a long wait for the service to be completed.

Service

Good service and looked after by Wayne in customer service.

Service

There was a delay in completion due to the late arrival of parts.

Service

First class service as usual and pleasant, friendly and knowledgable staff

Service

Can't think of anything you could have done better.

Service

Ian Freeman is exceptionally knowledgeable and passionate about customer service.

Service

Everybody from initial receptionist to delivery driver were all extremely courteous and professional in their manner

Service

It took slightly longer than i was advised

Service

vehicle ready when required

Service

No problems with collecting or delivery therefore made the process simple

Service

easy to use service, very friendly and very informative

Service

Everything went fine

Service

The service, staff, facilities were all great, but the MOT was a little behind the scheduled time, but not unacceptably so.

Service

All items attended to, excellent communication from Specialist Cars, and car ready for collection at promised time

Service

Everything went according to plan

Service

Always courteous, do exactly what's on the tin with a smile. Also great free coffee

Service

They picked my car up and delivered it back. All items had been attended to and the car was cleaned inside and out.

Service

Meet and greet was excellent. I decided to wait in the service centre. Wi-fi and coffee available. Car ready quicker than I was expecting and it had been cleaned. Bill smaller than I thought and I was given a box of BMW mints. What's not to like.

Service

This is the second time I brought my car for a service and it wasn't cleaned. It wasn't in for a big job and I had to call at three after giving my car in at 8 asking how long my car will still be Specially after being told it won't take that long

Service

very good service and attitude - many thanks

Service

Great service as usual.

Service

Always polite and helpful

Service

Because I was.

Service

From start to finish the service was second to none. Colin Donno, Ian Payne and Andy Barrington-Hill deserve top marks for going out of their way to fix the issues my car.

Service

I was very satisfied with the service I received from the staff. It was a smooth process dropping off and picking up my car. They also gave me a lift to and from the train station.

Service

Car cleaning not very good. Failed to top up windscreen washer as requested.

Service

It took too long to complete the needed repairs. Furthermore the needed repairs were only half done and another problem was created in the process.

Service

Car collected and returned on time and work carried out properly

Service

It was the first service. I saw nothing that would give me reason to be dissatisified

Service

The staff were friendly and very helpful. The overall service was professional and my car was ready for collection on time. A courtesy car was provided for the day which was much appreciated.

Service

Communication and attention to detail second to none.

Service

Good quick service

Service

As always. Every thing i need

Service

Booked in ,completed early,& on my way home quickly.

Service

Initially there was a lack of communication about what was happening and why everything was taking so long. When the service manager found out what was happening everything was handled very well.

Service

This is PEARL Townsend speaking as it was HER car that was being serviced - I find the personnel patronising, ie trying so hard to be polite that it doesn't feel natural. However, when it came to paying, the attitude was different, ie indifferent!

Service

Helpful friendly staff

Service

Because all my issues with the car, were sorted out in a quick and efficient manner. Was kept fully informed through out.

Service

Staff were great both Ian and Wayne were polite,efficient and helpfull as always.My service book was left in the vehicle but not stamped. Will get it stamped on next visit.

Service

Job was botched, car not returned when promised, second visit required, senior mgt have not contacted me despite 3 requests, I lost a weekend away and dealer clearly could not care less. Total loss of confidence.

Service

Good staff with kniwledge. Car could have been cleaned better.

Service

For the first time in years I have been disappointed with the service. Was not told when dropped car of service pack expired, nor when the 'consultant' told me was ready for pickup. Cost isn't the issue ... the service I'd expect from Ford not BMW.

Service

It was a small repair and the staff served me (Colin) has been extremely professional and friendly.

Service

Can't fault in any way

Sales

The service whilst purchasing the car was very good, Sarah was who sold the car to me and she explained everything to me before I made my decision, the showing of my car was at a very good standard, Kate made sure I knew everything before I left

Sales

Very good service, polite from the start and informative. Matt was superb and really was good to talk to and helpful.

Sales

I was informed at all points on the progress of my car, the garage agreed to hold the car for several weeks despite being ready (so I got the new plate). Was given a very comprehensive demo of the car. Friendly and professional sales advice from Matt

Sales

Because I cannot fault the service.

Sales

The service was Faultless From stat to finish

Sales

Excellent service, very swift and professional

Sales

Made to feel like a valued customer especially considering my circumstances. Lee Barker was great at providing car options.

Sales

The sales team were amazing- very helpful but I didn't feel under any pressure to purchase the car.

Sales

Dealing with Gary was a pleasant and straight forward experience. He was polite and accurately gauged my level of product knowledge.

Sales

The service was excellent, very courteous and informative. Followed up with telephone calls and emails when promised. Even though my purchase was probably at the lower value end I felt treated as though I was buying top end.

Sales

Angelou the salesman was a delight to deal with. he kept me appraised of the development of the timeline at every stage

Sales

Angelo was really good

Sales

Delightful experience throughout!

Sales

I experienced no issues during the purchase and delivery process. All went smoothly and I was able to collect the car on the agreed date.

Sales

Firstly made to feel welcome.Salesman very, very helpful, he went out of his wat to help us to buy the right car ,for us. Kept in touch with us step by step of the way.Sales and delivery can not fault as well as the car being totally correct for us

Sales

We are very happy to have bought our car here. Lee Wadsworth in particular was a person we felt we could do business with, we never felt rushed by Lee, and he was one of the reasons we decided to buy here. The centre has a very relaxed atmosphere.

Sales

The whole process from start to finish was handled professionally and quickly.

Sales

All questions asked were answered and explained in terms that we understood.

Sales

BMW centre in Stevenage was fantastic we had great advice and service from all. Our sales person Angelo Evangelou was fantastic and offered us 5 star service. Delivery process was smooth and very informative.

Sales

I was welcomed on entry and quickly introduced to the sales people, my needs were discused and choices given. My new car was prepaired and handover was completed after a quite intensive session on the cars fetures.

Sales

Even if there were any hurdles, Lee Wadsworth made the entire experience stress-free!

Sales

The buying and delivery process was straight forward. The customer service that was given by Sarah and her manager was also very good. Sarah's continuous being in touch with us made us feel valued customers and the car video clip was a nice gesture.

Sales

Smooth transaction and excellent timescales including excellent communication throughout

Sales

The sales service was excellent but there was a scratch on the car that I spotted on getting home. This was rectified without question

Sales

Excellent customer service by salesman Lee Wadsworth

Sales

Excellent sales man extremely kmowledgeable and nothing was too much trouble Sales man lee wadsworth

Sales

Like the individual attention, like the videos that Wendy produced. Liked the the simplicity & straight forward approach from Wendy. Very good.

Sales

Excellent service from the sales team.

Sales

The purchase of my car was made easy for me by the sales staff and my car was built to my specification. I was kept informed of the delivery timescale and they were very helpful when handing over the car.

Sales

This is our first BMW and our first time at a BMW centre. From the moment we entered the dealership to the moment we left with our car the experience was fantastic. We never felt pressured and felt valued at all times.A special mention to Angelo.

Sales

The sales person Wendy Lee at Sepcialist Cars Stevenage was excellent. Althought there was a delay in delivery of the car, she was very helpful in keeping me up to date.

Sales

Very knowledgable, professional and friendly staff. Car was available in a reasonable period and was delivered on time. All good.

Sales

The service I got from Specialist Cars Stevenage was impeccable. Especially from Ian and his team and most especially Miss Wendy Lee

Sales

Darrin made everything easy and a very pleasurable experience

Sales

This is my 5th car from Specialist Cars (4 new 1 used) I have received good service even when staff have changed.

Sales

Wendy was extremely helpful and patient

Sales

Adequate service. Wasnt blown away given I was buying one of the most expensive cars in the BMW range. Salesman was ok at agreeing the deal but seemed inexperienced at executing it.

Sales

When we walked in the showroom we received a friendly greeting. The sales consultant, Lee W, was very helpful in giving us a concise overview of the car we were interested in. We were kept fully up to date regarding delivery, handover was excellent.

Sales

Everything went to plan, kept informed of progress. Making sure I made decisions I would be happy with long term is key.

Sales

Great service from Specialist cars Stevenage. A big thank you to Wendy Lee and David Nolan who made the process of buying the new car go very smoothly. Great communications through the process and always responded quickly to any of my queries.

Sales

Staff very friendly, thorough and a pleasure to do business with

Sales

Very Friendly Staff