"Absolutely first rate service, could not have been better"

"Salesman made me feel comfortable and didn't push me in any way. He understood my requirements and helped me with the sale."

"Very friendly staff who were most helpful."

"Very helpful and trustworthy"

"Good sales experience, very well looked after by Dawn"

"Nigel from the start on my enquiry listened to what I wanted and let me make my own decisions as to what I was going to buy, at no time was I pressured. It made me feel comfortable with him and made the whole experience a pleasure. Many Thanks"

"Well looked after by Nigel Dunne"

"Dawn Laird was helpful from our initial conversation right the way through to delivery she ensured the impression of the dealership was a good one"

"we are returning customer to bmw stevenage and its all down to the sale person nigel dunne he could not do enough for us and nothing was a problem for him and would recommend any one to this sales person"

"I was shown how to use all the features of the car and was made to feel very comfortable in my new car Which was in excellent condition on delivery"

"Nigel Dunn was excellent."

"As before"

"Nigel and Ian at Specialist cars were terrific to deal with, totally professional, always helpful and made the experience of buying a new car a rather terrific one."

"Very satisfied, professional knowledgeable staff"

"All dealers were extremely helpful, especially David Hanniball who has known for 3 years that we would eventually change one of our cars, yet kept his patience and focus until we came up with the right one. Then we eventually bought two"

"Very helpful and knowledgeable sales person Darren Harrison"

"The complete process was satisfactory"

"Nigel Dunne at Specialist Cars was extremely helpful and professional nothing was ever too much trouble. Such a professional approach would ensure that one returns to this dealership in the future."

"Everyone involved with the sale of this vehicle were friendly without losing any sense of professionalism."

"First class attention to detail by everyone"

"Very quick, no fuss 1 week to take delivery of my new car 'Just Brilliant'. Well done Dawn. Very satisfied"

"Seal and protect kit not with car, had to wait 3 weeks, lack of knowledge on iPod connectvity"

"When I picked the car up after its service the service warning light was still showing and had not been switched off, I had to take it back for it to be switched off."

"I dont think there very attentive to customers and theres an abrupt phone maner."

"My vehicle was with the Dealership for a full day, it was returned uncleaned which is quite unusual, I had no feedback from the Service Manager and I was alarmed to discover that the tyres were bald and this hadn't been mentioned by the Dealership."

"the re was some confusion as to what work had been authorised with the lease company and this led to work taking longer to complete"

"The staff were friendly and helpful."

"MOT completed efficiently while I waited"

"I was kept waiting. I found it expensive."

"I am happy with them."

"The only problem I have is the price of the all wheel alignment, and that the price was sometimes quoted without VAT."

"The vehicle veers to the left and the dealership stated that all BMW s do that ."

"I arrived at 8am but had to wait ages for someone to come and talk to me."

"The 1st time I called the receptionist didn't seem interested that I had warning lights on and that it couldn't be fit in for repair for over a week. The 2nd time I was reassured it was OK to drive until it was due into the garage. It took 2 days"

"Dealer is expensive but efficient professional and courteous. A pleasure to deal with"

"Not very good customer service. I had a bit of an argument with the advisor because i wanted a small service but he insisted it didn't need one. I told him that it doesn't matter if it doesn't need it, i want it. I'm not pleased at all."

"whenever i visit they are always excellent"

"I was forced by the sales person to by new spakr plugs with the oil change service even though they were changed less than 6 months ago and before that in 2010"

"Duncan was very efficent, professional throughout and added a welcomed personal touch to my viit."

"Excellent"

"Service department good."

"Due to my ill health the car was collected and returned by the dealership."

"Very friendly and courteous."

"Now satisfied with the service however, this is after 2 previous visits for a rattle that the dealer said was fixed but still happening until returnig for the 3rd time at a total cost of £2,800.00."

"They were extremely helpful. There was a queue which was frustrating. It was very good. They were very efficient."

"Twice I was told I would be phoned and given information about my vehicle's visit in the workshop. Neither call was made leaving me to phone to find out it was ready. Don't say you will ring unless you do so."

"I was surprised how expensive the service was. £300 !!! left bottles of oil and winscreen wash in the vehicle. If i wanted that sort of service i would have asked."

"Really expensive there."

"They did not complete the whole job on the first visit but I was happy with the way they dealt with it."

"Very good experience.Car completed on time."

"Absolutely excellent repair very good telephone communication Very fast service"

"I would have liked a bit more information regarding opening hours of the dealership, as i had to wait for someone to collect the keys."

"They keep you informed."

"The service did not pass on a message that i neede my BMW for a certain time"

"Excellent"

"The initial sales is fantastic and I couldn't have asked or more but after sales lacks the same standard."

"Allways found the dealership pretty good."

"they are fantastic"

"I can't fault them."

"Not perfect"

"Unfortunately not enough time for the car to be cleaned before being returned to me."

"The last time I had the service, I was driving back later that day and the oil light came on I replaced the oil. I returned to the garage and was told there was a fault with the machine at the garage I was offered no reimbursement."

"They were fine."

"service department is ok, but sales not so good. Still waiting for service book Original got lost in post wich is strnge since allegedly the original registration docs also 'got lost in the post' meaning duplicates were needed. Strange"

"Very good service and a courtesy car."

"The maintenance and repairs are very expensive."

"They were brilliant"

"the dealership performed in finding the tyres required"

"Sometimes they are very busy, particularly in the morning and it can be difficult to get through on the phone"

"New tyre took nearly two hours to complete."

"No curtsy Car, it is not even 1 yr old and fault is in the Car. Unable to find root cause of display unit freeze reboot. Sent car without resolution.Two weeks back,service manager said I will discuss with engineer and call,still waiting for that call"

"They are definetely getting better."

"They have been pretty good."

"I was given a price to replace the brakes and was able to get the work done elsewhere for £150 less."

"I have been a customer of SC BMW for 25 yrs and have owned BMWs since 1978, after my recent mot an emissions light was on I pointed this out and was informed to make another booking. In the old days they would have taken it back into the workshop"

"They fitted me in at less tahn 24 hours notice and did everything I asked on time and at an agreed cost."

"I think picking me up and dropping me off is fantastic the service is excelent ."

"Efficient and quick."

"Garage claimed one of the rear tyres had worn more than the others. This seemed very suspicious to me, and I wasn't 100 certain if this was true, as i had checked the wear recently myself. Had it changed anyway but still some doubt in my mind."

"Although the car went in to trace a vibration. The diagnostics didn't find the source but it did show up an iminent failure of two injectors. These were replaced under warranty, for which I am very grateful. The vibration was fixed on a 2nd visit."

"first class service everytime."

"The car is never finsihed on time and always takes 1 2 hour longer. Also when replacing tyres you have to and pricematch tyres for them to come down in price."

"Paying for a diagnostics that was not my fault with the vehicle is unacceptable to me."

"The welcome by reception staff and my interaction with the service adviser were completely satisfactory. I was also pleased to find that the Dealer offers lifts to and from the train station."

"It would be great if they called as promised to let me know car was ready."

"I had to wait to be served and the person that served me afterwards thought that i was there for a normal job not a warranty job."

"I think the dealer could have done more to help."

"Actual Work completed ok but failed to advise that they did not complete the complimentary cleaning as advised. ie Car was not cleaned when returned to me despite being told it would be."

"New key drop off system is excellent."

"When I spend £40k on a car I'd like a little more apologising for the **** build and a little less blame shifting"

"Very pleasant staff, made me feel very welcome"

"Quick analysis of the problem, provision of courtesy car at short notice, effective repair."