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ABOUT SPECIALIST CARS STEVENAGE.

Find out more about what we do and our team.

Latest News & Events

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Specialist Cars Exclusive Offers

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Receive 20% off your next service

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THE BMW X3 EVENT.

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We're Hiring: Receptionist

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BMW Z4 sDrive30i M Sport

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We're Hiring.

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The all new BMW M3 and M4 Competition

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THE 4.

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The entire BMW Range at just 2.9% APR

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10 fun facts on our BMW PHEV Range

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Introducing the BMW 2 Series Gran Coupe

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BMW Owner's Guide: Maintaining Your BMW.

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The BMW i Range

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The BMW X5

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The BMW X7

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The New BMW 1 Series

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The BMW Apprenticeship Scheme

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WE'RE ON SOCIAL MEDIA

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Dedicated Service Booking Number

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The Specialist Cars Opt In

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Check In. Top Up. Check Out.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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BMW Help: Recalls

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WE ARE RECRUITING

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Diamond Cut Alloys Now Available!

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How to get connected with BMW Connected Drive.

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Introducing the new BMW 128ti.

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We're Hiring - Service Advisor

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We're Hiring - Experienced Technicians

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We're Hiring - Trainee SMART Repairer

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A History of Specialist Cars

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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THE BMW 5 SERIES

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BMW SUCCESS AT THE WHAT CAR? AWARDS.

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COVID-19 April Update

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Hiring: Parts Advisor

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We're Hiring - Used BMW Retail Sales Consultant

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Pre-order the new BMW iX

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Meet the team

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Manjit Ahluwalia

Head of Business

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Claire Bate

BMW Showroom Host

Megan Ralph

BMW Showroom Host

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

William Carr

Retail Sales Consultant
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Leigh Stevens

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Josh Simmons

Group Marketing Manager
  • Department Marketing

Sales Admin Team

BMW Sales Admin
  • Department Admin

James Ward

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

John David

Customer Service Manager
  • Department Aftersales

Angel George

Service Advisor
  • Department Aftersales

Raymond O'Donoghue

Service Advisor
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Ian Wilkinson

Parts Supervisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Parts

Paul Travers

Master Technician
  • Department Workshop

Paul Druce

Senior Technician
  • Department Parts

Louis Brooker

Apprentice
  • Department Workshop

Paige Brocollo

Service Administrator
  • Department Aftersales

Julie Parisi

Service Administrator
  • Department Aftersales

Barry Hukin

Driver Co-ordinator
  • Department Aftersales

Robin Cooper

Warranty Supervisor
  • Department Aftersales

Adam Brown

Trade Disposal
  • Department Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Reliable, efficient after sales service.

Service

Fixed the problem. Provided good feedback throughout the process.

Service

I appreciate the video of the vehicle check narrated by the technician.

Service

It got the service I asked for

Service

Very satisfied

Service

Staff were very helpful and polite. Process was easy. Informative. Feel very comfortable with the service. I feel I can rely on them.

Service

Happy with the people at the garage

Service

Process of dealing with my car went incredibly smoothly. The service team provided me with a clear explanation of the work carried out and advice on next steps. Very helpful team.

Service

All went smoothly

Service

Really nice gentleman picked my car up and bmw are very helpful

Service

Notified of problem + explanation from Charlie what steps had to be followed in the process

Service

Everything was sorted out really easily and I was kept well informed.

Service

Specialist Cars in Stevenage provide an excellent service

Service

Work was done efficiently while I waited.

Service

Service team prepared to go the extra mile to establish warranty cover for the work needed

Service

Sorry you no longer include cleaning the car

Service

Very good service, as usual, although on this occasion the garage was overrunning and pick up was rather late (Covid times though so understandable)

Service

courteous

Service

Service was carried out properly with no problems. The only issue I have is when collecting my vehicle is the time it takes to get seen and pay for the work carried out. This is a trend that has not changed over the years at specialist cars.

Service

It was everything I have come to expect

Service

The team at Specialist Cars Service Dept are very professional, they go about their job in a quite and efficient manner and make the service experience as pleasant as possible.

Service

because the car was collected work done and a video off word e mailed to me and cleaned

Service

Very professional and thorough

Service

because they did everything they said they would do,. in a timely manner.

Service

Quality of work & efficiency.

Service

Good collection and delivery of car at stated times linked to good telephone communications. Good email report with video of car inspection after servicing.

Service

I found that the service was really good, especially in these COVID times

Service

Good experience team

Service

Excellent service

Service

I was kept up to date on progress frequently - the vehicle did need to be kept a day longer than expected but the problem was fully rectified, so that was acceptable.

Service

It does what it says on the tin!

Service

Staff are alway friendly, positive , and reassuring

Service

Due to above answer

Service

All my future driving plans are based on owning a BMW; these plans are based on total satisfaction.

Service

They had only to swap the charger.

Service

Simple booking in process. I showed up, the located my file knew exactly what I was booked in for. The repair took longer than expected but communication was fantastic.

Service

Excellent customer service

Service

Found it easy to drop off & pick up the car next day,

Service

Good service. Opened on time. Car ready on time. Staff efficient. A courtesy car would have made life a bit easier in respect of the drop off and collection.

Service

They did third job perfectly

Service

High standards as expected

Service

Although the team needed some extra time, I was comfortable in the waiting area and was able to catch up with work while sitting there. In addition, Josh, Charlie and Angel were amazing in keeping me updated and provided good conversation.

Service

Excellent

Service

They gave me good advice, they did the job on the spot, they looked after me (I am a sucker for free hot chocolate on wet cold days) and then they adjusted a couple of things on the car that I hadn't noticed, at no extra charge or hassle.

Service

Service started on and time finish on time.

Service

Everyone very helpful

Service

Service was completed in time promised.

Service

Always well looked after

Service

No problems encountered

Service

Good service in current circumstances

Service

I use BMW at Stevenage for servicing & sales. Always helpful & polite

Service

As above. All went to plan and my expectations were managed along the way. Would recommend.

Service

Work was completed on time.

Service

Was very satisfied, was kept informed and updated, at all times.

Service

Polite, efficient and caring staff

Service

The Staff who dealt with my booking were very efficient.

Service

Personnel very friendly.

Service

All I had was an MOT, did take a long time though.

Service

Easy to book in. A slight wait when I collected car.

Service

Good job, well done.

Service

Charlie kept me updated on my car throughout the day. He came across honest which is a great quality to have.

Service

Excellent service.

Service

It was easy to book and waiting time was fine and covid secure.

Service

Car processed on time and completed on time. Quality of work is good and I was able to wait at the dealer

Service

Angel was brilliant to deal with

Service

Great all round service on this occasion. Great communication and very helpful with everything especially keeping me informed when my vehicle was delayed.

Service

Everything was handled efficiently

Service

All worked to plan

Service

My car ( F5 Roy ) was in for a warranty check before the 3 years expired and an MOT which it passed . Everything was fine , so that's good news as expected .

Service

Everything that needed doing was completed in a timely manner, any questions were immediately dealt with.

Service

This year has been a vast improvement in after sales customer service. Having booked my vehicle in for its annual service plus a vehicle recall item that needed to be carried out. Full credit to Ms Angel George who kept me informed at all times.

Service

As usual, the service and attention provided was friendly and efficient

Service

Very good welcome at reception and very well organised. Speedy hand over of car and MOT carried out in time as expected with video showing condition of car when inspected.

Service

Raymond dealt with me and as usual gave me top service.

Service

Service was conducted in the time frame advised.

Service

.

Service

Liked the video of the car showing all was well, and in general a very good experience.

Service

I cannot fault my service experience. The communication was excellent all the way through and the actual service was done quickly and efficiently.

Service

I was kept up to date with what was going on and the overall service was quick

Service

Helpful and informative

Service

No issues.

Service

It was as expected.

Service

Work carried out quickly and without problem

Service

As above really. Booking is easy and they keep me informed as to when I can collect the car.

Service

Very efficient

Service

No issues

Service

Professional, courteous and prompt service

Service

Mainly because the advisor was very helpful and patient with answering my queries.

Service

Excellent service

Service

The work was completed as I was looking for.

Service

Prompt, attentive service

Service

The service in general was good but I would prefer in future to be looked after by Roma

Service

My service adviser kept me informed of the progress on my vehicle

Service

because it was very good

Service

As above

Service

All good angel was helpful

Service

We were kept informed

Service

Great information and service

Service

As above

Service

Courteous and helpful atmosphere while waiting

Service

EFFIECIENT SERVICE

Service

Efficient and polite

Service

Ihave BMW for many years more than 30years lhave very good service by spelistcar all staff thanks

Service

Great experience. I was kept informed on progress and I love the videos! It was a pleasure dealing with Angel. Thank you xx

Service

did what it was booked in for - oil top up.

Service

Passed MOT

Service

Booking was straightforward.

Service

Great service

Service

See above

Service

They resolved the problem quickly and efficiently

Service

Painless and hassle free even with the restrictions that have to be put into place.

Service

Brilliant service from start to finish.

Service

The staff from all areas of the business were fantastic

Service

Polite staff and Paul the mechanic explained all that had been done to my vehicle. Very pleased

Service

Great staff and communication from the service team. Used Specialist Cars for more than 10 years given the high level of service always provided.

Service

As noted above, great level of service

Service

Kept informed

Service

Everything was done correctly and I was updated everyday that my vehicle was with bmw

Service

Very quick service Customer service really great

Service

Back to the experience I recall. Polite, treated with urgency and exactly what I expected.

Service

Specialist Cars collected the vehicle as agreed. They identified the problem and resolved it 100% first time (it was a creaky boot seal). They returned it as agreed and on time. I'm so relieved they resolved the problem first time.

Service

Job completed on time. Vehicle check video showed I needed to replace a tyre. Something I had missed. Thanks Specialist Cars.

Service

The team who dealt with the recall were also able to accommodate additional work in a tight time frame. The work was completed to a high standard. I find the vehicle check videos reassuring

Service

The product knowledge of the team is both reassuring and impressive, I know when I give my reg there's always recognition of the car, my car was originally one of your demo cars then they sold it twice (I'm the 2nd sale) full service history at you 2

Service

Resolved all my issues and managed to get it all covered under warranty.

Service

I was kept informed on progress and swiftly dealt with.

Service

Whole issue was dealt with and explained to me after. Very easy from booking to dropping off and collecting.

Service

Easy booking. Informative and helpful staff.

Service

My car was finished ahead of the time scheduled as requested. I also expressed a concern that my car skidded sometime in the week and hit a curb. Charlie got that quickly checked with the mechanics and gave me some assurance.

Service

Excellent service collecting and delivering my car from home due to shielding Winter check done

Service

Car picked up from home as we are self isolating. We were telephoned when they were on their way. Likewise on completion and we were told that the dashboard, steering wheel keys etc were all sanitised upon delivery back to us.

Service

In on time and finished early

Service

Ashley was great (again). Considering the current situation, specifying, ordering and taking delivery of the car was very simple.

Sales

Lee was as usual a great salesman and made the experience very enjoyable.

Sales

Great service from William carr and finance manager jag from specialist cars Stevenage

Sales

I dealt with Ashley Baulk and was very happy with him. He was easy to talk to. Kept us updated and made the experience feel personal and that I mattered as a customer

Sales

Lee Wadsworth at Specialist Cars Stevenage is an outstanding sales advisor with a forward facing customer ethos - He is a real ambassador for BMW marque.

Sales

Everything was done so well and professional.

Sales

Although collecting my new car was under Covid restrictions, the experience was still very good and seamless.

Sales

Good customer service from Ashley. He understands his role and me feel comfortable with my purchase.

Sales

Very efficient motability sales representative.

Sales

I have purchased from Specialist Cars several times and I have never had any problems. Everything was well organised as usual.

Sales

The sales person William was really helpful, not pushy and very knowledgable about the car. He represented your company and product to the highest standards.

Sales

Mirroring the above answer from start to finish great experience

Sales

Steve Tierney is a very helpful sales person, understood what I wanted, was to the point and made the sales process very smooth. Hence it's the 3rd car since June 2019 I've bought from him

Sales

Both Don Sena and Ashley Baulk at Specialist Cars Stevenage have been exceptionally helpful and professional and have made the car buying experience very seamless.

Sales

Very happy. All went smoothly.

Sales

Under the current COVID lockdown, the team did a great job at making the handover efficient, enjoyable and most of all safe.

Sales

Ashley was an absolute pleasure to deal with at every stage, especially given that we were having to do this all remotely because of a UK National Lockdown.

Sales

I was kept informed at all times and all questions were answered very quickly.

Sales

Very satisfied with the whole customer experience

Sales

Everything OK

Sales

Despite the delays in delivery, always kept me informed.

Sales

Professional, friendly and helpful