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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

Latest News & Events

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The BMW Apprenticeship Scheme

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The BMW Detox Offer

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WE'RE ON SOCIAL MEDIA

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Dedicated Service Booking Number

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WE ARE RECRUITING

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Our Current Offers

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The All-New BMW 3 Series - Now at 4.9% APR

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The BMW i Range

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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Hiring: Parts Advisor

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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WE'RE HIRING - Retail Sales Administrator Role

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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The Specialist Cars Opt In

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Meet Our New BMW Genius, Max.

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Check In. Top Up. Check Out.

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VED Tax Changes

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BMW i8 Roadster

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Bump it. Snap it. Send it.

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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Specialist Cars VIP BMW M2 Launch Event

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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BMW Integrated Navigation at Specialist Cars

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Meet the team

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Manjit Ahluwalia

Head of Business

Clive James

Finance Director
  • Department Accounts

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Claire & Mary - Anne

BMW Showroom Hosts

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Ryan James

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

Sophie McBroom

Retail Sales Consultant
  • Department BMW Sales

Harlan Logan

Retail Sales Consultant
  • Department BMW Sales

David Carr

Retail Sales Consultant
  • Department BMW Sales

Derek Baker

Retail Sales Consultant

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Mark Hegarty

Group Used Car Buyer
  • Department BMW Sales

Josh Simmons

Group Marketing Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Adam Zieba

Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Sales Administrators

BMW Sales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very polite staff and comfortable waiting area

Service

Service requested and ibstructions not followed. Had to book further visit for software update. Paid more than expected when booked online.

Service

Good level of customer engagement particularly from David when eventually getting hold of him. Updates from the service desk would of been sufficient but not forthcoming.

Service

Car park was chaotic when I arrived with no places to park. I drove off and returned 10 minutes later when there was one space being vacated. There was a scratch on the rear bumper after the service.

Service

All the staff make everyone feel a valued customer. Very professional and polite and they are able to adapt depending on the type of customer they are dealing with

Service

very helpful

Service

I called 5 times and no-one ever called me back. I eventually had to insist on holding until I could speak to someone to then be told you couldn't rectify the fault I needed fixing

Service

Smooth booking, collection and return service.

Service

The service has been faultless. The fact the car can be picked up and delivered to me for service or mot is very, very important. I appreciate warnings of things that will need fixing soon, so there are no breakdowns or unexpected faults.

Service

Excellent

Service

Staff professional and helpful, service personalised to my needs.

Service

.My X5 was a recall repair re the alternator. I only found out my X5 was on the recall list by looking on the DVLA website. BMW did not inform me of this recall.Specialists Cars were unware of any recall as well. My car was booked in 4 wks .

Service

It was difficult to speak to the service representative when there was an issue. I waited for about an hour when I attended to collect my car. Totally unacceptable.

Service

Very satisfied with actual car service. Only feedback would be that I was waiting during the service and my car was parked outside finished and waiting for me for at least 15 minutes (probably longer) before a service person came to find me.

Service

I had the advanced car camera fitted but there appears to be a fault with the wiring but it is ok the lady on the bookings said it won't be an issue, I just hope the car doesn't catch fire!

Service

Service carried out exactly as planned , on time and efficient

Service

My car had an MOT and passed. When it was returned to me the wind screen wipers were not working.

Service

easily accessible staff

Service

The staff were very professional

Service

Perfect. No Hassle. A good service for me and the car

Service

Prompt service.

Service

I was told on the Friday the car was ready to be picked up. I said I would pick it up the following day, which was Saturday. I arrived on Saturday at 10.30 to pick my car up. I had to wait 50 minutes. Far to long as far as I am concerned.

Service

Staff and work seemed good, but you need to improve the telephone experience

Service

Very good service given

Service

neutral

Service

Car was in for a brake fluid change. From the moment I arrived (15 mins early) to the time I left exceeded 2:15 hrs this did include a quick wash and brush up. With today's servicing equipment I believe this to be a bit excessive.

Service

Despite being informed my car was ready for collection,on arrival at the garage I still had to wait 20-25 minutes for my car keys

Service

SEE ABOVE THE LEVEL OF SATISFACTION WILL GO DOWN FURTHER IF THIS IS NOT RESOLVED.

Service

I was promised a callback and never happened. I guess once we give you money you no longer care?

Service

Booked in for service and to have alloys replaced. Dropped car off on that basis, having taken day off to do so. No problems flagged on check in. Very difficult to get a progress update. When collected alloys not done. Still waiting for solution

Service

They volunteered to collect the car which was good. When it was returned it had a red brake light warning which cost me money to correct the problem at another garage.Personally I would have phoned to warn me that a light had come up.

Service

For 2 reasons: I had seen glitches with infotainment dashboard but nothing came up in your tests and secondly the car was not even properly cleaned after the service, very disappointing from what you expect from BMW

Service

Woeful, two visits and no further forward.

Service

Prompt efficient service

Service

The work was completed within the stated time

Service

Very nice reception when I booked in and sat in a comfortable area whilst the service was carried out and kept me informed Work was carried out satisfactorily within the time slot

Service

Lack of updates through the day which left me chasing my

Service

Car has not been repaired - sane suspension problem still exists. Technical ability of the person I dealt with was not of sufficient standard.

Service

As per my previous comments.

Service

No issues. The clarity of the video message sent could be clearer. Difficult to hear narrative. Also took a while to get the service done, due to a full workbook.

Service

The MOT was undertaken and the problem was resolved.

Service

I dropped the car off at opening having made clear that I needed it to be ready for 3pm. It wasn't. No phone call during the day. It was not washed. A problem with the front sensor was not dealt with because they looked at the wrong side.

Service

Excellent service everyone friendly and helpful.

Service

They just based it back to BMW national who have been useless

Service

Because I was delivering staff training in my own school and then in a school in St Albans I was unable to collect my car at the later time. I asked for the car to be brought to me and it was.

Service

4 hr to do the MOT

Service

I was dealt with, with great care.

Service

The minor service work was carried out, but it felt that very little effort was put towards the warranty issue the car has. Again very frustrating considering having to book the car in two months in advance for a courtesy car

Service

Price charged for service was significantly higher than the total advised over phone before work authorised. Long wait to collect vehicle despite many members of staff being present. They were ambling around chatting to each other instead of serving.

Service

Steve was there from the start of the sale and kept me updated all the way through the process and helping out in any way he could.

Service

My car was collected and brought back as arranged

Service

The car was returned without having been cleaned of valeted(even though we had been told this would be done) No issues with the repairs/MOT which were fine.

Service

offered good advice and always ready to help

Service

Happy with service

Service

Would have been completely satisfied if when I returned for my vehicle I hadn't have to wait so long to get my keys when the car was in the car park when I returned

Service

Bought the car back in the Summer put my private plate on it there after.Came in for my service on the 22nd paperwork still not changed after informing BMW direct & BMW assist ?

Service

All the staff are fantastic and always so pleasant to deal with.

Service

Recent service experiences have not been as good as I would expect

Service

I missed my target train due to the driver not being available on time - appreciate its an added service, but not as good as previously experienced. Still waiting on a call back about an outstanding question.

Service

Service was good and opening hours were very good.

Service

I think the service has been very good, staff are always attentive and easy to get along with. My one reservation is that I was told when I purchased my car that I would be contacted half way through my agreement about my options, i have not heard.

Service

The delivery and station transfer - faultless. Collection - shambles. I had to get a cab from the STN to dealership. car was not ready for collection. Not all aspects were resolved.(7 series key does not show when car need a service)

Service

Everything I wanted. And very efficient.

Service

They did a software update as I was having a lot of issues a a special request which actually fixed some of the issues I was having with media.

Service

appointment arranged quickly nice environment good service

Service

The online BMW booking system allows arranging the car drop-off at 8.00 am. However, on reaching the garage just before 8 am, I found the garage to only open at 9 am. This was also the case for 3 other customers left waiting outside. Not good.

Service

Date requested was granted, service was completed promptly and waiting area comfortable.

Service

Easy to deal with, simple process

Service

Everything was completed,(as organised), to the highest standard.

Service

Car passed MOT with no provisionals - always good. Very informative video of the underside of the car including commentary. Polite helpful team.

Service

On MOT I was told there's a nail in the back tyre- driver side. Your mechanic did full visual tyre check and pass. I've had the alert 'car is due service' since Aug 2018. The alert still come on and unsure if the oils were changed and reset not done

Service

Very expensive simple break pads change. Materials very expensive too.

Service

kept informed

Service

I was well looked after by the dealer, but also felt a little let down as my car was in for two days not being looked at the first day due to only one technician who appantly new the vehicle.

Service

when I turned up, despite appointment confirmation on phone, it wasn't on the system, but that was dealt with. No option of courtesy car.

Service

I alerted the receptionist to the fact that a yellow warning triangle and parking light failure was flashing up on the screen. Sadly this was not dealt with so the alert us still showing.

Service

Prompt service, carried out within stated timescales, waiting area comfortable and courteous staff

Service

The level of Care and attention given by all I meet. Even buying a top up of oil from parts can become a great service. Talking about the car.

Service

Expensive for what is was.

Service

Slightly short of full personal satisfaction

Service

very informed and helpful

Service

Always pleased with the service received.

Service

This misses out on 'completely satisfied' as the advisor who I was dealing with failed to follow up as promised about the auto gearbox test result on my X5 executed whilst my service was done. (Whether a gearbox oil change was due or not)

Service

5 star treatment as expected

Service

initial visit was fine, but car had to go back in a few days later due to brake issues following brake fluid change whilst in for service. this turned out to be due to a sensor not being reset properly and was extremely inconvenient.

Service

They did not get to the bottom of the fault but were friendly. Tom was a very nice chap.

Service

Service carried out satisfactorily, but it turned out that it wasn't needed at that time, but the person taking the booking didn't mention this.

Service

One difficult problem unresolved

Service

I think the chaps name was Ray and he took time to explain everything and then asked the senior technician to help also on some of the more technical questions I had. Prompt, polite and efficient.

Service

As mentioned above the whole changeover process was painless

Sales

excellent service from the motability specialist angelo made everything really easy

Sales

Sales person was more than helpful

Sales

Amazing showroom, every refreshment possible on offer.. from coffee to children's fruit juices and Toys to entertain my toddler. Brilliant.

Sales

Ryan, Dave and the team were excellent, looking after me very well despite me dropping in 'on spec' one morning.

Sales

Special thanks to Sophie McBroom for an excellent purchasing experience. All of her colleagues that I dealt with were first-rate too, including Jag and Max.

Sales

Angelo Evangelou is always a pleasure to deal with.

Sales

Harlan / Sophie and the team around them were superb.

Sales

Great service, met our needs, really pleased with how everything was explained and laid out.

Sales

when I collected the vehicle the towing eye covers were missing and there was only half a tank of fuel in the car although I had paid £75 for fuel which was on the order form. I also had to pay approx. £550 for delivery but as the car was dealer

Sales

Sales person Lee Barker was very good and helped me with every aspect of sales process

Sales

Everything was done to suit my needs and was kept informed.

Sales

Very good buying experience. I have been buying new cars every few years for over 30 years and Steve Tierney is easily the best sales consultant I have dealt with.

Sales

My salesperson Sophie Broome and her manager David Hannibal were very professional.They did not use any pushy sales tactics and also did not try to sell me extras like gap insurance, paint protection etc as other sales people do sometimes.

Sales

No issues as normal with Specialist Cars.

Sales

Always made to feel welcome and never rushed

Sales

I was kept informed constantly. When the car arrived, I was given a tour and all instruments explained.

Sales

Team are excellent

Sales

I have bought my last three cars from Specialist Cars - I am a happy customer - which speaks volumes

Sales

From the first minute that I first spoke with Ryan James he remained attentive, reliable, professional and genuinely a pleasure to deal with. He turned what was originally a pipe dream, into reality - i still have a huge smile on my face!

Sales

Ashley brilliant in every facet from introduction to car pickup with a lesson.

Sales

As above professional and helpful