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ABOUT SPECIALIST CARS STEVENAGE.

Find out more about what we do and our team.

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Complimentary BP Chargemaster Homecharge unit

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BMW 118i M Sport

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The BMW i Range

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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Hiring: Workshop Controller

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The BMW X5

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The BMW X7

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The BMW M5 - Save £20,000 + £5,000 Deposit Contribution!

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The New BMW 1 Series

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New Aftersales Opening Hours!

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The BMW Apprenticeship Scheme

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WE'RE ON SOCIAL MEDIA

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Dedicated Service Booking Number

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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BMW Help: Recalls

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The Specialist Cars Opt In

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Meet Our New BMW Genius, Max.

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Check In. Top Up. Check Out.

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VED Tax Changes

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Bump it. Snap it. Send it.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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WE ARE RECRUITING

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Diamond Cut Alloys Now Available!

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Christmas and New Years Opening Hours!

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Your Perfect BMW Couldn't Be Closer.

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Meet the team

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Manjit Ahluwalia

Head of Business

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Claire Bate

BMW Showroom Host

Megan Ralph

BMW Showroom Host

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Harlan Logan

Retail Sales Consultant
  • Department BMW Sales

William Carr

Retail Sales Consultant
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Leigh Stevens

Retail Sales Consultant
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Ben Chaput

Retail Sales Consultant
  • Department BMW Sales

Josh Simmons

Group Marketing Manager
  • Department Marketing

Sales Admin Team

BMW Sales Admin
  • Department Admin

James Ward

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

John David

Customer Service Manager
  • Department Aftersales

Yousef Badraia

Service Advisor
  • Department Aftersales

Alex Whitaker

Service Advisor
  • Department Aftersales

Angel George

Service Advisor
  • Department Aftersales

Raymond O'Donoghue

Service Advisor
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Ian Wilkinson

Parts Supervisor
  • Department Aftersales

Darren Medcalf

Parts Advisor
  • Department Parts

Don Brown

Parts Advisor
  • Department Parts

Harry Bierman

Parts Advisor
  • Department Parts

Matthew Brown

Parts Advisor
  • Department Parts

Paul Travers

Master Technician
  • Department Workshop

Paul Druce

Senior Technician
  • Department Parts

Louis Brooker

Apprentice
  • Department Workshop

Roma Colletta

Service Administrator
  • Department Aftersales

Paige Brocollo

Service Administrator
  • Department Aftersales

Julie Parisi

Service Administrator
  • Department Aftersales

Barry Hukin

Driver Co-ordinator
  • Department Aftersales

Robin Cooper

Warranty Supervisor
  • Department Aftersales

Adam Brown

Trade Disposal
  • Department Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Mot was not carried out on the day and I had to take it back the next day. This combined with the fact that last time I had to take it back because the oil was not filled up.

Service

They are reliable and helpful and efficient

Service

Again this time very satisfied -

Service

Not the usual level of customer service, vehicle was returned unwashed which is not the norm.

Service

1. while you wait appointment and you exceeded the quoted time significantly with no warning or apology. 2. condition video was sent to a very old email address not my current one which has been communicated to you

Service

My 5 year body check was due at Specialist cars Stevenage, I was then told I had to take it to Hitchin I refused as I was told to bring it to Stevenage left a message on Paige's phone it was to late to bring it down never ever phoned me back//

Service

the job( windscreen washer blockage)was scheduled for Friday. On Saturday morning was told the job had not been done.3 and a half hours wait later I was presented with a £170 bill and told it was my fault for using the wrong screenwash.Warranty ???

Service

Short staffed, so delays

Service

Always good service

Service

Once there - they were great.. the team is a real credit to the company

Service

Unexpected increase in cost due to additional work required when key fob was read in. Different to in car service requirements, also was left stranded at dealership as all staff gone and I couldn't get my car back

Service

Good value service

Service

Service was dealt with efficiently and staff were helpful.

Service

We got good service from the staff

Service

Vehicle check indicator was not picked up during service work and I have to bring the car back again to have it reset!

Service

It took 3 days to fit a passenger door mirror. The delays were caused by having to wait for parts to be delivered on the next day. I appreciate that the problems were unexpected, but it is still very disappointing.

Service

Our tyre pressure was altered (said they were over inflated) which has now resulted in error message showing they are not at correct pressure

Service

Once having agreed the timings needed the process was nearly perfect; however my request for a telephone call in time to catch a train back from Cambridge to Stevenage and hence a car meet time was very last minute, albeit successful in the event

Service

Completely happy with the service. I left the car all day and picked it up the next morning having been told it was ready. I then had to sit in the service reception for 1 1/2 hours. I was not happy to waste that time.

Service

Alex and Yousef are immensely helpful. Great service.

Service

Car was not washed during service. I was advised when I arrived there was a possibility that this may be the case but whilst waiting every single other car came out from service having been washed. It wasn't that busy and I was very disappointed

Service

See above

Service

Steve Tierney in sales took control of my problem and fast tracked it to get my X5 back on the road, as he new I needed it urgently for a busy few days travelling.

Service

There was a mix up with my service package which meant I was charged for something that was covered. However, it was resolved efficiently and professionally by Yousef.

Service

The overall process is fairly streamlined and expectations are clear from the outset. Over and above, people go the extra mile with a balanced demonstration of empathy and professionalism. (This was the case with Stephen James, Enfield as well)

Service

Excellent knowledgeable customer service from Lauren Joyce but "90 min. service" took 3 and a half hours due to workshop equipment failure-but Lauren did keep me informed and apologised for the delay. Sensible price as well.

Service

Service carried out promptly and on time

Service

As described above and the excessive cost incurred.

Service

On time and no surprises

Service

As detailed above. Poor customer service.

Service

All work completed and kept informed and updated

Service

Car was quick and had been washed which I was not expecting - just for an MOT

Service

Every thing covered which I asked to be done.

Service

Having raised my concerns, and offered a solution, i have been offered a derisory settlement. One star under these circumstance is far to high a score.

Service

have a service contract and break fluid change not covered. £101 fro a couple of liters of fluid.

Service

Excellent communication

Service

I would also like to say Thank you to Lauren Joyce who managed my Car and what a great staff member for BMW!

Service

Simple pre booked mot took far too long and wait for car wash was ridiculous. Either get more people or don't offer car wash for simple mot.

Service

as a disability coustomer i was treated really well by the team

Service

My overriding concern for a warranty check was the seat leather condition. it is severely damaged on the drivers seat and I assumed that as the car has only done 11,000 miles it would be covered by the warranty. I am exceedingly careful,

Service

Very poor in recognising that you are a customer.

Service

No complaints but I did get a loan manual vehicle when I drive an automatic. it would have been good to have a choice as I haven't driven manuals for years.

Service

Forgot to stamp & complete the service book despite me asking specifically that this had been done.Collected the book the next day to complete.

Service

It felt as though I was managing the process rather than my service advisor.

Service

Always very slow to get the car round to me for collection.

Service

Everyone I encountered in the service department was friendly, professional, and very helpful. They looked after me very well on the two recent visits for the service.

Service

No complaints at all

Service

Good service

Service

Good service by experts

Service

Booked car in 2 weeks before mot due dropped car off before 8.30 am asked if they could have it ready by 4pm arrived back at 4pm the car hadn't been moved then had to wait nearly 2 hours for it to be done not best pleased

Service

Went in for a light bulb change despite having the car for only 7 months. Waited 2 hours and 30mins with no update. Only until I started to enquire did I get my vehicle returned. When I questioned why it took so long no one could provide a response.

Service

Disgusting dirty loan car, poor customer service and overall terrible experience.

Service

The pick up/delivery service worked well but I had to phone a few times to find out what was happening as it was taking much longer than expected. I expected to be kept up to date with progress but wasn't and in fact you had the car a week.

Service

Two things they where asked to report on drive door issue door catching rear door no feed back. Also altough free wash and vac i didnt expect the boot so still have sawdust in it on plastic liner where not hovered

Service

I was not charged for the investigation otherwise it would have been 0

Service

Car service was ok. But on returning the car a fault was found and nothing was communicated to me as to what the fault was or if I should be observant.

Service

Would have got 5 stars if hadn't had taken 4hrs for a service, I wouldn't have minded but I was sat waiting in the seating area for the whole duration.

Service

Service at the Stevenage BMW dealership is excellent.

Service

Had my vehicle for a week for a service. Loan car had not been cleaned and was covered in rubbish on the inside.

Service

There was a mistake made when the car was booked in resulting in 2 separate entries being added to the cars service record (on different dates) for the same service. This remains despite returning the car and people told it had been fixed.

Service

Because really good

Service

I had to challenge for a fair price. When I came to pay the original higher price was still on the system.

Service

Being relatively high mileage, I expect components to wear out. Using a main dealer, I expect to pay more for remedial work. Repairs were made efficiently. I was kept updated on progress.

Service

We have now got our second motability vehicle through Gary at Stevenage who is brilliant, but for services and the sagas we have each time, the waiting around when told it will be ready, so bad we wont get bmw for our next car because of service dept

Service

I was called at about 4pm & told my car would be ready at 5pm. I arrived promptly & was told that the repair had been done but it hadn't been valeted so if I waited 30 minutes the valet would be done. Over an hour later I finally got the car back.

Service

Well looked after

Service

Same reason as above. The receptionist was friendly, efficient and helpful. The service advisor was also the same. The entire process was pleasant and pain-free!

Service

Issues resolved, took a little longer than expected but the service was excellent, thank you

Service

I was called once with a different price then called again with another price it was very disorganised and I felt messed about

Service

Communications were good, but it took quite a while to do everything and it was expensive.

Service

I purchased my current BMW from Specialist Cars Stevenage and have never had a bad experience with them, happy to keep using

Service

My car was kept in overnight and I waited until after lunch to see if the car was ready for me to collect. I was told that it had been ready since the morning but noone had contacted me to let me know.

Service

I had to walk to collect the so called courtesy car and then was told that not only was it not an automatic ,which I had been promised , but I was to have a £600 excess, or pay £10 per day for 10 days to save me from the £600 excess .MAGIC !

Service

Host was excellent throughout, service was carried out as required AND also carried out a warranty seal that was picked up on check.

Service

Disappointed that Specialist Cars did not show their usual quality of service

Service

I would have been satisfied if i didn't have to take the car back twice for the same problem with the Tyre Pressure monitor despite explaining it on 2 occasions

Service

I feel that the the cost of the service is high when compared to what is actually carried out.

Service

Service has slipped over the last few years, thought I would give them another chance, wish I hadn't.

Service

See above

Service

Very efficient and friendly

Service

too over an hour to change one tyre the formula one team can do four in 3 seconds - go figure

Service

The work to be undertaken was fully explained to me on arrival and completed the same day. First class service

Service

Not quite as good as previous visits (very good) Possibly a bit short staffed, or very busy, this time. Drop off driver was very good.

Service

To be honest the service department did their job servicing the car and where nice and communication is amazing so I cannot fault them for what the sales department is doing

Service

service was prompt efiicient and i was welcomed and looked after while i was there

Service

Always pretty good

Service

This was a routine change to winter wheels. It was meant to take an hour and a half and it took about two and a half! I had to chase after an hour because I could still see my car in the car park. I was told that the paperwork had been lost.

Service

Quick and comprehensive service and repairs were carried out quickly

Service

Quick and easy friendly staff

Service

Good experience.

Service

Put simply Specialist Cars cannot be beaten for customer service.

Service

car serviced - mentioned coolant level warning coming on - no fault found - light on again day after service - took car back - still no fault found - same issue day after - called bmw, told it was fully booked for 2 weeks and to call bmw assist

Service

Had vehicle serviced on fixed price, but on collection extra had been done even though I had checked when dropped off what was being done. Vehicle was requested to be ready from 4pm but didn't start working on it until 3.30pm so I had 2 hour delay

Service

The convenience of the car being collected and returned is very important to me

Service

A week after I put the car in for service you sent me an email saying my MOT was due... Surely that could have been done at the same time... And you topped my car with adblu without asking first.

Service

Service department always keep me updated. They also arranged to collect my car and return it when service completed.

Service

All fine apart from the car being returned with Tyre pressure incorrect warning being shown. I would have expected the tyre pressures to have been checked during the service

Service

Easy to book in for the service, staff very helpful and professional. Work done as promised and in time specified . All good

Service

Overall, a good experience with swapping my wheels to winter wheels. I did have to ring to remind them to put new tyres on the rear wheels, and it can be hard to get through to the service department directly.

Service

Quite difficult to arrange initially. No call back on one occasion. Experience was good thereafter although took 30mins longer than anticipated.

Service

The service took 45 mins and I was waiting for 3 hours. It was still in the car park 30 mins after I arrived. Booked in for that time. Then I suppose it was waiting for a wash etc but it was a long frustrating wait. I'd been told two hours on booking

Service

My appointment had been made 2 weeks prior, giving my 2 weeks to my MOT, then it was cancelled the day before it was due. Another was made but for the day of my MOT / TAX renew date which could have caused problems should it have failed..

Service

Had to book in via BMW assist to avoid 1 month wait & still took a week to finally look at & return the car. Car still not 100% right.

Service

I had conflicting answers for the same question from two different service advisers. Car feels like in requires further work.

Service

Good service but BMW do take so long to finish the work, was told the car would be ready in a hour and half took over 2 hours also the lady that dealt with me was at lunch, I had to wait for her to come back shocked no one else could deal with it.

Service

This service garage is incredibly difficult to contact, no idea when the car will be ready and long waiting times. Information given is limited and no sense of feeling that you have all the information. This is not unique to this visit.

Service

I was largely satisfied, however, I had to reinflate my tyres to the recommended level after the tyre pressure was reduced during the service.

Service

Again, I was aware my MOT was due, Paul informed us of this and managed to get it booked it and carried out there and then. We couldn't believe the customer service Paul provided.

Service

All staff we came into contact with were professional and helpful. Able to answer all our questions and kept us up to date with the status of the new car. Our sales contact Lee Barker was superb.

Service

Easy to book and completed on time

Service

We see staff walking around but they do not seem to be doing anything and customers are waiting.

Service

I was double charged. The after service was terrible. The staff rude and ineffective and despite bringing my car in 3 times to havea simple light fixed the part was not ordered. Shockingly bad!

Service

Specialist Cars do not have a good customer care attitude when it comes to service side of the business. I used to visit them in Tring (nearer to my office) but I they are not much better either. After sales is sometimes better at Ford

Service

Is it possible to be completely satisfied?

Service

Service completed as promised

Service

Poor Service rang back 2 days later after i was told someone would call me back, could not decide on pricing of service until car was picked up was told one thing and charged another , car was not ready on time.

Service

You don't get the chance to speak to a technician about any issues on arrival, and feed back on a hand-brake query at collection was vague and there was no report on the paperwork.

Service

Service from staff was excellent.

Service

Exceeded expectations

Service

The car was delivered but not cleaned completely. It was a previous issue which hadn't been rectified. Further, the tyres were over inflated. This resulted in myself contacting BMW Emergency to rectify as this was a clear error. I am concerned.

Service

Terrible service .... no one answers the phone when trying to get an update on vehicle. I have also had issues post the service with the car

Service

the audio problem was resolved, though it took very long to get the parts

Service

As per comments above. The only thing I think which could be enhanced is probably a line by line walk through (on paper) of what you don't get standard vs non standard in the car. Eg I assumed I would get 360 parking cameras but I didn't.

Sales

Everything went smoothly and quickly

Sales

Great experience purchasing car from specialists cars of stevenage.

Sales

Very professional people and did efficient handover between staff while the main contact was away. Very helpful in answering questions and introducing me to the car

Sales

Front number plate was installed partially obscuring the radar sensor causing check control messages to be raised repeatedly. Had to bring the car back to Specialist Cards for the number plate to be fitted correctly.

Sales

Everything went smoothly with the sale

Sales

Delivery delayed by several weeks, coinciding with compassionate leave by sales executive led to me not being kept informed about delay

Sales

The car was not fully explained and had a tyre pressure fault.

Sales

As above the service was exemplary

Sales

Doing the deal with Gary Hampton was straightforward and fair. Good trusting relationship established. He understands my needs and was great to do business with.

Sales

Lee from Stevenage deserves a pay rise! 3 consecutive car from him. fantastic service as ever!

Sales

From meet and greet to aftercare the service has been fantastic

Sales

Everything was above our expectations. The centre is very nice with friendly people. Ashley was very knowledgeable and accommodating.

Sales

Overall experience was superb mainly due to the sales person, Will Carr, knowing his product extremely well and matching the product to my needs.

Sales

Great service and helpful staff.

Sales

Personal attention from the salesman made this a pleasurable purchase.