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ABOUT SPECIALIST CARS STEVENAGE.

Find out more about what we do and our team.

Latest News & Events

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Hiring: Aftersales Host

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Specialist Cars Summer Offers

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Hiring: Service Administrator

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The New BMW 1 Series

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Hiring: SMART Repair Technician

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Hiring: Service Advisor

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Hiring: Group Marketing Executive

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Hiring: Technician

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New Aftersales Opening Hours!

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The BMW Apprenticeship Scheme

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WE'RE ON SOCIAL MEDIA

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Dedicated Service Booking Number

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The BMW i Range

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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The Specialist Cars Opt In

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Meet Our New BMW Genius, Max.

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Check In. Top Up. Check Out.

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VED Tax Changes

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BMW i8 Roadster

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Bump it. Snap it. Send it.

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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Specialist Cars VIP BMW M2 Launch Event

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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BMW Integrated Navigation at Specialist Cars

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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WE ARE RECRUITING

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THE BMW 1 SERIES.

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Diamond Cut Alloys Now Available!

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BMW Connected Drive.

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BMW Genius

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BMW Summer Event

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Meet the team

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Manjit Ahluwalia

Head of Business

Clive James

Finance Director
  • Department Accounts

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Claire & Mary - Anne

BMW Showroom Hosts

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Ryan James

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

Harlan Logan

Retail Sales Consultant
  • Department BMW Sales

David Carr

Retail Sales Consultant
  • Department BMW Sales

Derek Baker

Retail Sales Consultant

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Mark Hegarty

Group Used Car Buyer
  • Department BMW Sales

Josh Simmons

Group Marketing Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Adam Zieba

Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Sales Administrators

BMW Sales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Knowledgeable staff, excellent customer service

Service

Major service & MOT delivered for the price and in the time slot quoted.

Service

Very poor customer service, poor comms and dangerous work

Service

Mot completed quickly and car washed. Receptionist fantastic and car bought right to door for me as I have trouble walking.

Service

Good service - no hassle - informed

Service

Unable to contact service department, continuously on hold or ringing out

Service

Car picked up - and returned immaculate! Communication with my husband and I excellent. The driver picking up and delivering the car back gave us explanations and answers to our queries. Workshop communication with my husband was most helpful.

Service

Again marked down due to poor experience trying to get in contact with the service advisor.

Service

Having bought a service pack with a brand new 335 I was charged £514 for labour and material to replace my brakes despite being told that I wont have to pay the booking was made. Rear brakes had 19000 miles remaining yet it couldn't pass an MOT.

Service

The work was carried out and recorded as expected

Service

Always receive exceptional after sales service.

Service

The work was completed and the car ready for collection at the agreed time.

Service

poor service. Treated my property poorly, received my car back damaged, then denied all liability as I (the customer) had not asked a member of staff to inspect my vehicle. Disrespected my property further in front of my eyes by damaging my plates.

Service

they done the job asked

Service

l was made to wait fo an hour before I could pick up my car

Service

Not enough space. In short, failed promise of loan car on drop off day forcing me to alter my schedule the following day. This has been booked 5 weeks previous and I was made aware after sitting in traffic for 30 mins en route to the dealer.

Service

The whole point of using BMW is to get a better service that didn't happen.

Service

Had a breakdown of car bought from Specialist Cars. The car was always serviced from Specialist Cars, never from any other garage. Diesel pipe got burst. Still no one could find what the issue was. Had given my car to Specialist Cars but had to follo

Service

collection driver was first call 10/10 for him

Service

Nice people in service dept, but it's too difficult to contact them.

Service

Poor communication between garage and customer and worse communication between staff at workshop. Told to take my car home with issues because garage had run out of time but needed courtesy car back.

Service

Efficient, and knowledgable

Service

Loan car wasn't available so the appointment was cancelled. There has been no follow-up call to book me back in.

Service

Final amount I paid was double the estimate, I had to wait 2 hours to get my car, when I was asked to come at a specific time, service person I dealt with was NOT customer friendly - I had to return again as a flap under the car was left open

Service

For the same reasons above.

Service

The car was booked in for a brake service after being told it was required by Specialist Cars. I had no other indication that it was required. Eventually booked in the car was with Specialist Cars for a whole day. No curtesy car was available, nor **

Service

The whole team there are great. Always first class service and continual updates on the progress of my car, from reception, advisors and technicians. The waiting area is lovely and the coffee is fantastic.

Service

Once I had the appointment it was a fast and efficient service in comfortable surroundings. This only point I would raise is that it would be nice if the TV was displaying subtitles like most other places do. But that's a very minor point

Service

When it takes 1 day under 3 weeks to get my car serviced with no communication from the garage and the little issues that should have been fixed under warranty haven't worked. On top of that one of my alloys is marked that wasn't before

Service

Car was not washed

Service

Booking the car in can be a problem with the phone not being answered. Because we needed the car I had to be very specific about completion time, especially after a previous disappointment. This time was OK and I do appreciate the car being cleaned

Service

nothing else they could do for me

Service

Very helpful with everything

Service

The level of commitment and genuine service I get from Specialist Cars is second to none, especially Steve Tierney of Sales.

Service

The Parking sensor fix wipe out my Satnav favourite settings and the chap at the store needed instructions on how how to reset them.

Service

Car was serviced and satnav issue fixed.

Service

Urgent job fitted in at short notice. Job well done. Car returned beautifully cleaned too!

Service

Service manager did a great job in getting my car repaired quickly

Service

Nothing negative to report

Service

My wife had a bad experience. It was 5 weeks to book a service. Then when she arrived the centre was to busy and after an hour of the car service not starting my wife asked to rebook. On the second visit a service of 1.5 hours took 2.5 hours.

Service

as above. Poor communication from service advisor.

Service

After a shaky start recovered well and were very understanding regarding the replacement tyre

Service

Work completed as requested. Friendly, professional staff. No issues.

Service

Get booked in very easily

Service

Quite expensive and they don't answer the telephone in a timely manner took several hours

Service

They did what the car went there for

Service

He promised to check somethings no and email me - nothing yet

Service

Dealt with in a professional manner. Trusted a good job done.

Service

Driver (Paul?) collected car and confirmed he'd been told of my situ, then spent time doing human job I'd not always associate with BMW (great cars run by system) - actually tried to send an email to thank him but couldn't find any way via website

Service

Spent too long both waiting to be seen when dropping and picking up my car. 45 mins in the morning and around 30mins in the afternoon. Poor Customer Service

Service

Car dropped off 8am, 5:15pm on the ramp with having just completed full service. Couldn't find out what was causing the creaking in my steering and gave the car back to me, unwashed, as they ran out of time when they had it all day! Poor service!

Service

As above. The work was eventually all covered but the communication was this time very disappointing. Totally out of character as have previously had great experience with Specialist Cars

Service

They did exactly what was agreed and on time.

Service

Clear completion of works Warranty works identified and advised what was required

Service

I had to wait 3 weeks for a service. I turned up and my car was not booked in properly so no parts were ordered. I had to return the next day for my service and the car stayd overnight. I was given a loan car.

Service

As above, work carried out fine. But, I had to ring several times to get someone to tell me about the progress of the job and when I might expect to collect the car. I was put on hold several times for very long periods and gave up in the end.

Service

Forgot to order in parts failed to communicate and update - made me feel that I was not valued

Service

Friendly staff. Fast service and clean. Good explanation of what was checked on the car and the results of the checks

Service

Software upgrade successfully completed and loan car provided as promised.

Service

The service contact was really helpful and managed to resolve issues that needed attention.

Service

They kept me informed every step of the way through my service and MOT.

Service

The staff were very helpful and friendly

Service

Paul Travers was working on my car. He is a good chap, but is extremely busy, pulled in many directions and is poorly supported by his colleagues at BMW UK. All this makes my experience second rate. This is not a reflection on Paul.

Service

Always a good friendly and professional service

Service

Good service given - an expensive one this time but justified and the staff ensured I knew that the work was necessary and done to a high quality.

Service

Reception staff lovely. Booked in for 1 day, ended up keeping it for 2 OK.Collected the car and work was not completed. I was told the radio was fixed and it hadn't been looked at. Brake fluid wasn't done and i had asked for it to be done.

Service

Could not fault the service at all

Service

Every person I spoke to and dealt with was beyond polite

Service

The job should have taken a day but took 2 days. On the second day I was not told the car was ready for collection. I had to phone twice and eventually had to turn up in person at the dealer to find out what was going on.

Service

See above

Service

Couldn't have been provided with any more assistance or been made to feel so comfortable with the process.

Service

Not completely happy as told reception that I would be in the showroom if they needed me the man responsible for my service needed to talk to for a decision on something but instead of calling nota ting me in the showroom he phoned my wife's mobile,

Service

Courtesy car provided for my disabled wife as it was a mobility car and car cleaned and valeted throughout.

Service

Parking was difficult at Specialist Cars Stevenage & there was a 30min wait for loan car so I have only awarded 4.5 out of 5 ! Apart from these issues the overall Service Experience was Excellent.

Service

I would have been completely satisfied if I'd had the correct message before arriving to collect my car. However the service agent acknowledged this and ensured that this was taken into account

Service

Poor communication delays

Service

Once the car was booked in, the service was very good however getting through to someone to book it in in the first place and getting correct information prior to the appointment was very hard work and took a number of phone calls.

Service

Friendly service from the minute I walked in the door. Professional but approachable which is a niche capability to have.

Service

Great customer service

Service

Done quickly and my car was cleaned aswell.

Service

I booked my car in for a service, MOT and wheel swap. I delivered the car at 9am. I had not heard anything by 5pm. When I called, the adviser told me my car might not be ready that day. I told her that I needed the car for a journey to Yorkshire.

Service

After the second time I went back for the same part, I waited for another hour (that's 3 hours in total so far) and I was informed that yet again they'd ordered the wrong part.

Service

Communication was brilliant

Service

Slight delay . Was waiting longer than the scheduled time for completion of job.

Service

Easy to book a service with Specialist cars Stevenage. However, even though my car was left for a whole day to complete a brake fluid service, no care was taken and it was returned to myself with the front nearside wheel nuts not tightened.

Service

Good workmanship.

Service

Communication was poor. The car was booked for brake service and initially communication was good regarding other work. But no communication about when the car was ready...I had to ring to chase progress report.

Service

Straight forward process, quality service.

Sales

I was greeted with a nice welcome on arrival.

Sales

Very cosy and friendly environment with choices of drinks (Hot & Cold) to relax you, and the professionalism of the staff @ Specialist Cars Stevenage was remarkable.

Sales

Lee the gentleman I brought my cat from was excellent, nothing was too much trouble.

Sales

All paper work quickly and efficiently felt with

Sales

Lee Baker talked us through the different options we had and was happy to show us all the different models.

Sales

Everything when smoothly except the car was delayed in South Africa - not a reason to fault Specialist Cars

Sales

The whole service from ordering the car to taking delivery was faultless. A very professional and friendly service.

Sales

Was always warmly received and looked after professionally

Sales

Good service

Sales

Friendly helpful sales staff

Sales

Harlan was lovely during the sales process and during delivery however he was off day before and had not ensured car was cleaned prior to delivery. Also incorrect number plates put on car. Should have been prepared the day before.

Sales

Excellent as always......

Sales

Excellent, professional, helpful, answered to questions asap, one of the best purchasing experience we had - with Steve Tierney.

Sales

Slick handover from Angelo

Sales

Steve Tierney was very thorough from day 1 with spec details and was always available to answer my questions. The handover was very nice and my children were very happy with the gifts Steve provided for them

Sales

I found that I had no disruption to my work life and when I asked for information it was done and I had quick response to any questions asked.