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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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The BMW Apprenticeship Scheme

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The BMW X3 is Currently at 3.9% APR!

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Our Summer Offers are Here!

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Business Contract Offers at Specialist Cars

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THE BMW 1 SERIES - NOW AT 1.9% APR.

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Our Bank Holiday Opening Hours

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The BMW i3 Range now available at 0% APR!

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The BMW i3 Range now available at 0% APR

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THE BMW SALES EVENT

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Hiring: New Car Sales Executive

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Hiring: Parts Advisor

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THE IMMEDIATE DELIVERY 2018 M5

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HIRING: Service Driver

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Dedicated Service Booking Number

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The Last BMW M2 Offer

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BMW Help: Recalls

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The Specialist Cars Opt In

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Meet Our New BMW Genius, Max.

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THE BMW EVENT

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The M240i Performance Edition Limited Offer!

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The i8 Roadster has Arrived.

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Check In. Top Up. Check Out.

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BMW M140i Shadow Edition 5-Door Sports Hatch

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Our Service Centre is getting a Facelift.

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THE BMW M2 OFFER.

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Our Quarterly BCH & PCH Offers.

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WE'RE ON SOCIAL MEDIA

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VED Tax Changes

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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The BMW M2 Offer.

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BMW Sales Building Refurbishment

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BMW i8 Roadster

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The All-New BMW X2 Reveal.

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BMW 6 Series GT Launch

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2017 BMW X3 Launch

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Bump it. Snap it. Send it.

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I3 & I3s Coming soon!

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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Diesel Technology Informer.

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Specialist Cars VIP BMW M2 Launch Event

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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BMW Integrated Navigation at Specialist Cars

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Claire & Mary - Anne

BMW Showroom Hosts

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

John Hanley

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

Retail Sales Consultant
  • Department BMW Sales

David Carr

Retail Sales Consultant
  • Department BMW Sales

Dean Fullard

Retail Sales Consultant
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Mark Hegarty

Group Used Car Buyer
  • Department BMW Sales

Josh Simmons

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Adam Zieba

Business Development Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

they failed to sort out the problem with my boot lidit doesn't close sometimes

Service

Very good service-kept up to date with progress, customer service from someone who really seemed interested and not too horribly expensive. Also got the car back much more quickly than expected.

Service

Only went for a MOT and therefore waited; however it took almost four hours (considerably longer than previously) and car wasn't washed due to queue caused by only one wash point available. Not good!

Service

consideration and on time

Service

Polite, efficient, quick to reply, responsive to my enquiry, kept me fully informed.

Service

The booking took 2 weeks to arrange and i repeatedly needed to get back to your staff as my calls were not answered

Service

Work started and completed on time. In addition Kerry was particularly helpful with some additional knowledge on the computer controls I was unaware of . The mechanic, Neil I think, also went out of his way to explain his extra checks

Service

The team are fantastic from the moment you drop your car off Barry the driver supervisor always remembers who I am/what I drive which makes me feel welcome and Ada the new service advisor is great despite starting her new job 2 weeks ago.

Service

Helpful staff, kept up to date

Service

Coffee . Good environment. Efficient.

Service

Easy booking, good quality work and communication, very friendly receptionist, comfortable waiting area.

Service

Job done as expected and in timescale quoted.

Service

They were able to supply me a replacement wheel locking nut (which it would appear was missing from when delivered from new), then they were able to fit new tyres the next day so I was able to go away on holiday worry free

Service

Good service and efficiency throughout- booking, on the day with station transport and collection.

Service

Thefault was detected and repaired and I was notified on progress.

Service

courteous and organised

Service

I found it difficult to get an update on the progress of my service.

Service

Took two visits to repair fault. Would have been 5 stars if fixed first time

Service

it was a first service, so not too much needed doing. the car was serviced and valeted and returned on time.

Service

I waited 45 minutes just to drop off my car and be given a loan car. The loan car was supposed to be a BMW but was a mini which I was not happy about at all, especially as the guy before me had an X1. The service guy didn't try to find an alternative

Service

everything was prefect

Service

Efficient service. Were not able to complete fault diagnosis although advised in advance of the issue.

Service

Ian and whole team did an excellent job, great setting of expectation, great work done and to cap it all money back from my old catalytic converter.

Service

Would have been higher but for a disappointingly dismissive attitude to a dashboard rattle issue on certain road surfaces which "couldn't be found" despite existing before & after service.

Service

Service personnel very attentive, prompt response to all queries , A+ !

Service

I was told my car was ready to collect but had to wait 40 minutes in reception before I was dealt with - I was not the only customer left sitting around. The person who finally dealt with me did apologise for the delay and was friendly/profession.

Service

Service performed competently.

Service

Complimentary valet was very poor

Service

My car was due for front brake pads so I booked it in but in the meantime it became due for a major oil change and inspection service. On booking my car in I mentioned this to the service support manager and all service was was carried out as well.

Service

Everything was made easy

Service

Potentially losing a car and thinking about the financial implications of unexpectedly needing to fund a new one was a huge emotional ****. The service team at Stevenage really understood that and accordingly treated me with care and attention.

Service

Timing estimate was spot on, tea, coffee and soft drinks available whilst waiting

Service

technician did not return my call

Service

Easy to reach on phone. Didn't feel ripped off, far from it some of the things I was expecting to be wrong were remedied with lower cost options

Service

No problems car collected & returned as agreed

Service

Agreed work was completed and is trustworthy

Service

I was satisfied the issues had been explored.

Service

Very good welcome and comfortable waiting area. Service work completed on time without any issues.Valeting not required as car already very clean but on pickup there were a number of dusty hand prints left on the car bonnet

Service

Booked whilst wait service, wasn’t registered as such, told would not have car until next day. Eventually, service was done, but had to wait a while.

Service

There was a long wait to book a service and then it didn't happen on the actual day booked but the day after. I also had to leave the car overnight at very short notice.

Service

As a matter of principle I've stuck to authorised dealers to maintain our cars and Specialist Cars team has been fantastic throughout my association with them. Wayne, Kerry, Ian, the list goes on - all fantastic people, pay individual attention

Service

I was not told of the recall until I took the car in to have a tyre replaced because of a puncture. In consequence I had to make a further booking.

Service

I booked 4/7 to get an warning light issue looked at. When I visited was told service due soon & re-booked for 19/7. Service was inconclusive and had to return again on 1/8. Also, computer not reset to show service completed.

Service

The actual service was performed completely satisfactorily.

Service

Good

Service

Technical work was excellent but some delays in customer service.

Service

Easy booking, job done

Service

Did exactly what we agreed

Service

I have detailed my queries I’m a complaint already that seems to have been ignored.

Service

All completed as agreed

Service

Excellent new customer waiting area , work done to time, thorough valet. Much appreciated.

Service

I always receive great service. I am always treated well & kept informed.

Service

I was particularly impressed with Raymond O’Donoghue’s level of care If the car, he met the requests I had without any trouble. No courtesy car available for nearly a month though, that’s not good enough, I had to go without a car for three days.

Service

Booked via the phone but not expected on the day - BMW Stevenage had the booking for two days later!

Service

My car was not ready by the end of the day as was agreed so I had to keep a loan car over the weekend which caused me some issues as it was not suitable for some of the commitments that I had.

Service

Met expectations.

Service

Advice given on required MOT (issue with stone chip on screen) before inspection. 3 yrs end of warranty report unexpected but most welcome.

Service

Pretty much as detailed above. Id like to also mention that the guy who dropped me at the station was polite, friendly and spoke highly of the BMW Brand. Good Business. Keep your staff happy and they will clearly sing your praises.

Service

Lots of good elements but a few things to improve on.

Service

Extremely Unprofessional. Bad customer service. Car came back filthy after I was offered a mini valet. I swear it came back worse then it went in. And the was was in almost a month , after being told it would take a week.

Service

Service Cost was actually cheaper than quote

Service

Pleased with visit

Service

Car was serviced, washed and cleaned on time.

Service

Fully satisfied

Service

Had to call several times as my calls were not answered. Left messages and was promised a call back which never happened.

Service

Easy to book a service by phone. Quite tricky to do it online though.

Service

As mentioned Steve at specialistcars was amazing, took us through the complete process and gave us the best deal possible and gave all what was promised during delivery.

Sales

The staff I dealt with were very pleasant and helpful

Sales

Julian good saleman,good dealing

Sales

Lots of time taken to explain the new car to me which I really appreciated.

Sales

Very professional service

Sales

My 3rd purchase from Specialist Cars and always had easy purchases