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ABOUT SPECIALIST CARS STEVENAGE.

Find out more about what we do and our team.

Meet the team

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Manjit Ahluwalia

Head of Business

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Claire Bate

BMW Showroom Host

Megan Ralph

BMW Showroom Host

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

William Carr

Retail Sales Consultant
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Leigh Stevens

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Josh Simmons

Group Marketing Manager
  • Department Marketing

Sales Admin Team

BMW Sales Admin
  • Department Admin

James Ward

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

John David

Customer Service Manager
  • Department Aftersales

Alex Whitaker

Service Advisor
  • Department Aftersales

Angel George

Service Advisor
  • Department Aftersales

Raymond O'Donoghue

Service Advisor
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Ian Wilkinson

Parts Supervisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Parts

Paul Travers

Master Technician
  • Department Workshop

Paul Druce

Senior Technician
  • Department Parts

Louis Brooker

Apprentice
  • Department Workshop

Roma Colletta

Service Administrator
  • Department Aftersales

Paige Brocollo

Service Administrator
  • Department Aftersales

Julie Parisi

Service Administrator
  • Department Aftersales

Barry Hukin

Driver Co-ordinator
  • Department Aftersales

Robin Cooper

Warranty Supervisor
  • Department Aftersales

Adam Brown

Trade Disposal
  • Department Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No issues.

Service

Helpful and informative

Service

Work carried out quickly and without problem

Service

As above really. Booking is easy and they keep me informed as to when I can collect the car.

Service

Excellent service

Service

My service adviser kept me informed of the progress on my vehicle

Service

Professional, courteous and prompt service

Service

The service in general was good but I would prefer in future to be looked after by Roma

Service

Prompt, attentive service

Service

Mainly because the advisor was very helpful and patient with answering my queries.

Service

The work was completed as I was looking for.

Service

because it was very good

Service

As above

Service

As above

Service

Great information and service

Service

We were kept informed

Service

All good angel was helpful

Service

Courteous and helpful atmosphere while waiting

Service

Ihave BMW for many years more than 30years lhave very good service by spelistcar all staff thanks

Service

Great experience. I was kept informed on progress and I love the videos! It was a pleasure dealing with Angel. Thank you xx

Service

Efficient and polite

Service

EFFIECIENT SERVICE

Service

did what it was booked in for - oil top up.

Service

Passed MOT

Service

They resolved the problem quickly and efficiently

Service

Great service

Service

See above

Service

Booking was straightforward.

Service

Brilliant service from start to finish.

Service

Painless and hassle free even with the restrictions that have to be put into place.

Service

The staff from all areas of the business were fantastic

Service

Great staff and communication from the service team. Used Specialist Cars for more than 10 years given the high level of service always provided.

Service

Polite staff and Paul the mechanic explained all that had been done to my vehicle. Very pleased

Service

Everything was done correctly and I was updated everyday that my vehicle was with bmw

Service

Kept informed

Service

As noted above, great level of service

Service

Very quick service Customer service really great

Service

Specialist Cars collected the vehicle as agreed. They identified the problem and resolved it 100% first time (it was a creaky boot seal). They returned it as agreed and on time. I'm so relieved they resolved the problem first time.

Service

Back to the experience I recall. Polite, treated with urgency and exactly what I expected.

Service

Job completed on time. Vehicle check video showed I needed to replace a tyre. Something I had missed. Thanks Specialist Cars.

Service

The team who dealt with the recall were also able to accommodate additional work in a tight time frame. The work was completed to a high standard. I find the vehicle check videos reassuring

Service

I was kept informed on progress and swiftly dealt with.

Service

Whole issue was dealt with and explained to me after. Very easy from booking to dropping off and collecting.

Service

The product knowledge of the team is both reassuring and impressive, I know when I give my reg there's always recognition of the car, my car was originally one of your demo cars then they sold it twice (I'm the 2nd sale) full service history at you 2

Service

My car was finished ahead of the time scheduled as requested. I also expressed a concern that my car skidded sometime in the week and hit a curb. Charlie got that quickly checked with the mechanics and gave me some assurance.

Service

Resolved all my issues and managed to get it all covered under warranty.

Service

Easy booking. Informative and helpful staff.

Service

In on time and finished early

Service

Car picked up from home as we are self isolating. We were telephoned when they were on their way. Likewise on completion and we were told that the dashboard, steering wheel keys etc were all sanitised upon delivery back to us.

Service

Excellent service collecting and delivering my car from home due to shielding Winter check done

Service

Easy process, kept well informed

Service

Because you are always kept in touch if any further works need to be done and when works will be completed

Service

All good thanks

Service

Booking procedure was easy, reminder prior to the date was useful, and then as I've mentioned before Charlie smoothed the path to a satisfactory conclusion

Service

Very polite and helpful staff. Get the job done in the time they say it will take without any issues. Used this dealership for over 10 years on this basis for multiple BMWs we have owned.

Service

No issues whatsoever

Service

The service was completed in the time promised and I have no reason to feel that the service was not completed as required. I was treated courteously at all times by the service consultant.

Service

It was easy to book , at a time I wanted and Specialist Cars delivered on all expectations

Service

Overall good service

Service

The guy above made it a pleasure

Service

Booking and subsequent service arrangements were undertaken very effectively.

Service

Raised issue with seat belt after having brought in for recall issue. Team checked and couldn't recreate the issue and with the service representative also trying it himself were very transparent and didn't charge me. So that was above expectations.

Service

The Person I dealt with was highly professional.

Service

Efficient, perhaps could have been a bit quicker checking the car in but otherwise exactly as I would hope for.

Service

Simple hassle free service

Service

Staff are always helpful and engaged. Find them knowledgeable on the products.

Service

Very organised and prepared with Covid-19 safe guards

Service

Easy to do business with

Service

started and finished on time, no extra charges - that's possibly a 1st!

Service

Excellent service and clear explanation from Service Adviser Charlie Scully. You felt Charlie was on your side and he did his very best to find a fair solution, which he did. Charlie keep me fully updated on progress throughout. Outstanding service.

Service

very good service and attention to detail

Service

the video is excellent ...

Service

Courteous service and always very informative.

Service

Always made to feel comfortable when there and the staff are very helpful and not pushy

Service

The service was dealt with reasonably efficiently

Service

Robert Dunnett at Specialist Cars and his team always help me.

Service

I dropped the car the previous day and was told that I could pick it up early afternoon but it was not ready until late afternoon.

Service

Fast, efficient, friendly

Service

Great service. Friendly reminders. Not too expensive.

Service

I was promptly served in reception and the turn around time was very good.

Service

Technically very efficient

Service

All work the car went in for was carried out in timely manner this time.

Service

Very professional service and support. Follow up phone call a couple of days later appreciated

Service

Becky in the Service Department at Specialist Cars in Stevenage is outstanding - great communication !!!!

Service

Absolutely no issues

Service

Excellent service.

Service

Usual competent service from Specialist Cars Stevenage

Service

Derek was very easy to deal with - helpful and informative. Hassle free. He worked diligently to find the perfect car for me and kept me fully informed. A pleasure to deal with.

Service

All staff helpful and process well organised.

Service

Great service

Service

Customer care was wonderful

Service

I've used SCS multiple times and never had anything to complain about, I think the guys (and girls) do a great job.

Service

usual efficiency

Service

All very easy, especially so close to christmas

Service

Easy to book and looked after by Roma

Service

Staff helpful. Phoned when my car was ready

Service

As I say the service was good

Service

Provided full information for obtaining the service repair required, good range of date / time options and an well managed COVID safe environment

Service

Easy to arrange, kept to promised repair schedule. .

Service

All outstanding issues have been rectified in an expedient manner and is hopefully now fully resolved. Garage work appears to have been carried out to a high level of quality.

Service

Excellent service from Mo

Service

Kept informed of the condition of my car and line the video do I can see what the technician sees

Service

Got a good price

Service

Just a great experience

Service

From the driver who collected and returned it to the engineers who corrected the fault and kept me informed of progress. everything worked seamlessly.

Service

Organised and good price

Service

Well as above really I noticed the improvement in the car on its return

Service

Once dropped the communication was excellent and service completed on time.

Service

Love the video of the health check. Makes me feel like you're doing your best to look after your customers.

Service

They helped me out of a situation - Covid and self Isolating through age only.

Service

Very satisfied, staff very helpful and keep you updated

Service

Work completed on time and at prior agreed price

Service

Everything was completed as promised

Service

Polite friendly advisers and work completed In good time

Service

Despite the delays in delivery, always kept me informed.

Sales

Professional, friendly and helpful

Sales

Our salesman Kept us in touch all the time.

Sales

Excellent service, kept me fully informed.

Sales

Was so happy I was able to collect car before Christmas day, I couldn't believe they filled the fuel tank, I've never had that with any car before. What a lovely surprise. The centre was safe and met all covid requirements.

Sales

A seamless transaction and a cracking new car.

Sales

Will provided excellent service throughout despite the very difficult trading conditions of 2020.

Sales

They are a very well stocked show room.

Sales

Follow up letters are very reassuring

Sales

This is the best service I have ever experienced from BMW in 40 years

Sales

Ditto, great experience and felt covid safe

Sales

No problems at all

Sales

Great service! Ashley has been great, he knows everything about the cars he is selling and is always very quick to answer any questions or queries. There were no pressure sales tactics and nothing was too much trouble.