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Provided full information for obtaining the service repair required, good range of date / time options and an well managed COVID safe environment
All very easy, especially so close to christmas
As I say the service was good
Easy to book and looked after by Roma
Easy to arrange, kept to promised repair schedule. .
I've used SCS multiple times and never had anything to complain about, I think the guys (and girls) do a great job.
Staff helpful. Phoned when my car was ready
All outstanding issues have been rectified in an expedient manner and is hopefully now fully resolved. Garage work appears to have been carried out to a high level of quality.
Kept informed of the condition of my car and line the video do I can see what the technician sees
Excellent service from Mo
Got a good price
Just a great experience
From the driver who collected and returned it to the engineers who corrected the fault and kept me informed of progress. everything worked seamlessly.
Well as above really I noticed the improvement in the car on its return
Once dropped the communication was excellent and service completed on time.
Organised and good price
They helped me out of a situation - Covid and self Isolating through age only.
Love the video of the health check. Makes me feel like you're doing your best to look after your customers.
Very satisfied, staff very helpful and keep you updated
Work completed on time and at prior agreed price
Everything was completed as promised
Polite friendly advisers and work completed In good time
Work done within time and to quote. Covid measures were reassuring especially as I am in a higher risk group.
My car was booked in for an MOT while I wait. This was efficiently carried out and I was on my way in an hour and 10 minutes.
Excellent service from start to finish. Special mention for Kershan when i collected the car. Kershan was extremely courteous knowledgable from my inital greeting to handing over the keys and showing me to my car and which bay it was parked in.
Issue all sorted
Yeah very good.
The problem with our car was dealt with swiftly and in a very professional manner.
just very pleased with the overall service that was required.
Was kept fully informed and looked after.
Polite, correct and efficient. Kept well informed before, during and at completion of the service
Well looked after, friendly staff. Actually serviced the car this time round
Full day servicing time requested for a service (1st service) on an M2 Competition which other dealers quoted 2 hours for. Also reported a faulty rear seat release catch which I have not yet received any update on since the service
I found Kush, very helpful, was professional throughout these difficult times. The issue with my newly purchased X 1 was dealt with promptly and quickly. Was given a full guide of the problem with every step explained in detail.
Service was prompt and communication was good.
Particularly credible during the current Covid situation
The work was carried out and completed according to the price and timing I was quoted. I was also able to have the service done quickly (within a couple of days of asking) which was very useful. Friendly and helpful staff.
On arrival I was pleasantly greeted by a receptionist who took me to a helpful service advisor who explained the procedures to be carried out on my car and how long they would take who then asked the receptionist to escort me to the reception area
Air bag recall on my BMW was arranged easy and efficiently
I was treated politely and efficiently. Everything was explained clearly to me.
excellent service a very satisfactory completion.
Courteous, friendly and efficient
Timely completion of the service by the requested time; good communication; excellent video of car.
Fixed the problem with no issues. Did what I asked. The advisor was top class Kurshan is his name
Very helpful and responsive staff.
Car serviced and cleaned while I waited.
The car check up was very quick and all service staff were very helpful and cheerful despite wearing masks all the time.
Rob (Robyn) who dealt with our issue was great.
The service was completed without any issues.
Everything us explained and the staff are very informative
Had a good experience.
Everything necessary done and checked without non-essentials.
It was easy to book a service, the process was explained to me on the phone and I understood how the anti COVID measures in place would impact my experience. Staff were friendly and professional
It was welcoming Appropriate And work done on time
Did the job asked.
It was very easy and efficient.
Service carried out on time and with a good report
Work completed on time and I was satisfied
Efficient and friendly service despite the difficult circumstances.
Gary has been helpful and kept me informed.
No faults whatsoever. Felt like a valued customer
Was so happy I was able to collect car before Christmas day, I couldn't believe they filled the fuel tank, I've never had that with any car before. What a lovely surprise. The centre was safe and met all covid requirements.
A seamless transaction and a cracking new car.
Will provided excellent service throughout despite the very difficult trading conditions of 2020.
Follow up letters are very reassuring
They are a very well stocked show room.
This is the best service I have ever experienced from BMW in 40 years
Ditto, great experience and felt covid safe
No problems at all
Great service! Ashley has been great, he knows everything about the cars he is selling and is always very quick to answer any questions or queries. There were no pressure sales tactics and nothing was too much trouble.
Everything was done as promised...
Always going to be unusual during Covid restrictions but I felt confident that every step had been taken to protect me and the BMW team
I was kept informed each step of the way and have now received my new Car, although not really been able to enjoy it as much for to lockdown
This was the second vehicle that I have purchased from them
This is the 3rd car I've bought from Gary Hampton and like before the whole process was made stress free.
I got what I wanted and a good deal.
Excellent service. This is the second car I have bought from Gary Hampton and he has made it very easy both times, communication is always good too.