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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

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WE'RE ON SOCIAL MEDIA

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Dedicated Service Booking Number

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Our Current Offers

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The All-New BMW 3 Series - Now at 4.9% APR

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The BMW X3 & X4 Offer

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The BMW i Range

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Luton Town Football Club Partnership

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Hiring: Parts Advisor

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WE ARE RECRUITING

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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WE'RE HIRING - Retail Sales Administrator Role

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THE NEW BMW X5

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INTRODUCING… THE 8

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The BMW Apprenticeship Scheme

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BMW Help: Recalls

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The Specialist Cars Opt In

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Meet Our New BMW Genius, Max.

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Check In. Top Up. Check Out.

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VED Tax Changes

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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BMW i8 Roadster

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Bump it. Snap it. Send it.

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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Meet the team

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Manjit Ahluwalia

Head of Business

Clive James

Finance Director
  • Department Accounts

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Claire & Mary - Anne

BMW Showroom Hosts

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

David Carr

Retail Sales Consultant
  • Department BMW Sales

Derek Baker

Retail Sales Consultant

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Mark Hegarty

Group Used Car Buyer
  • Department BMW Sales

Josh Simmons

Group Marketing Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Adam Zieba

Business Development Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

when I turned up, despite appointment confirmation on phone, it wasn't on the system, but that was dealt with. No option of courtesy car.

Service

I alerted the receptionist to the fact that a yellow warning triangle and parking light failure was flashing up on the screen. Sadly this was not dealt with so the alert us still showing.

Service

Prompt service, carried out within stated timescales, waiting area comfortable and courteous staff

Service

Everything seemed to go OK

Service

The level of Care and attention given by all I meet. Even buying a top up of oil from parts can become a great service. Talking about the car.

Service

Always pleased with the service received.

Service

very informed and helpful

Service

Slightly short of full personal satisfaction

Service

Expensive for what is was.

Service

This misses out on 'completely satisfied' as the advisor who I was dealing with failed to follow up as promised about the auto gearbox test result on my X5 executed whilst my service was done. (Whether a gearbox oil change was due or not)

Service

5 star treatment as expected

Service

initial visit was fine, but car had to go back in a few days later due to brake issues following brake fluid change whilst in for service. this turned out to be due to a sensor not being reset properly and was extremely inconvenient.

Service

They did not get to the bottom of the fault but were friendly. Tom was a very nice chap.

Service

One difficult problem unresolved

Service

I think the chaps name was Ray and he took time to explain everything and then asked the senior technician to help also on some of the more technical questions I had. Prompt, polite and efficient.

Service

Service carried out satisfactorily, but it turned out that it wasn't needed at that time, but the person taking the booking didn't mention this.

Service

Car was returned fixed and had been valeted inside and out

Service

Warranty repair on car completely resolved issue

Service

Wasn't able to diagnose a fault with my vehicle at service that I feel is a safety issue.

Service

Left me waiting far too long

Service

Only slight issue was great difficulty in dropping the car off for a service because of lack of parking spaces. I had to abandon the attempt and return later in the day.

Service

Done job high standard.

Service

The staff accommodated a late requirement and dealt with it professionally. Due to how busy the service department was, however, I did have to wait for longer than expected.

Service

Got the job done - no messing

Service

same reasons

Service

No reason not to be satisfied

Service

Kerry excellent and helpful as ever. Useful new feature was video report from technician-needs to slow delivery down a little though.

Service

Bmw emergency services provided me a hire car for 2 days,but bmw Stevenage call me and said that they need to keep my car for 2 days longer and they gone extended my hire car ,2 days pass and I was reviving a phone calls from enterprise to give a car

Service

The service is ?? I’ve been to Mercedes and Audi and BMW are far better, they really look after their customers needs

Service

Ray was excellent, but sadly whilst with Stevenage Cars my car sustained damage on the bonnet and was washed without my permission by someone who appears to have used a cloth covered in grit as the car and windscreen are now covered in scratches.

Service

Everything went well kept infom

Service

As above , this is the second time my car has had a blown cigarette lighter fuse for which Specialist Cars would like to charge me an hours labour (Over £100) to rectify !! My next service will be at a different dealership !!

Service

The whole experience was 1st class from dropping off to getting the car back.

Service

More detailed report than I have ever had anywhere. Included details of tyre wear, brake pad wear etc

Service

Just not good enough

Service

Specialist Cars is the best BMW dealer I have ever used in the 30 years I have driven an owned a BMW.

Service

On this service I would, but on the last service I would not!It took over an hour to pay & collect the car when I was told it was ready for collection!

Service

No coffee available

Service

Waited for car whilst it was being serviced. Staff looked after me well. Customer facilities ideal and comfortable.

Service

The service was extremely slow especially as I was waiting - this doesn't seem to give any priority in the service queue despite having booked on this basis. I was there for around 3 hours for an oil change and had no time for the usual valet.

Service

From start to finish was kept informed

Service

Job done and carried out quickly.

Service

MoT undertaken in a timely manner.Car cleaned inside and out on courtesy basis

Service

Timeline for a warranty claim took from August to December with three visits to service. Also, I was not informed by Specialist Hitchin at the time of a previous repair to two of the cars wheels that the warranty would be invalidated as a consequence

Service

Very helpful staff, very informative, kept me in the loop about the status of my car

Service

The staff that dealt with me was fantastic.

Service

The service identified that the NSF tyre would need replacing in the future, the next day it went flat leaving my wife stranded, I arranged for a replacement and I feel that if the tyre was this critical it should have been addressed at the service

Service

Repair was carried out efficiently and on time

Service

The staff are always very helpful. Getting a lift home and then being picked up when the car was ready makes all the difference. It is also lovely to have the car cleaned in addition to the service.

Service

Sent car to Stevenage twice.On the last visit they stated there was no fault with the car and refused to look at it again under warranty.Phoned BMW they advised me to take it to another dealership who diagnosed the problem in 10 minutes.

Service

AS previous. Some staff need more training in customer service.

Service

Very friendly staffExplained in detail what the inspection involvedKept informed during the day as to when my car would be ready for collection

Service

very happy and very friendly staff at specialist cars

Service

Can never provide a fixed appointment slot unlike other dealerships. Very helpful about taking people to and from convenient places though

Service

I had an MOT and two wheels smart repaired which were completed to a very high standard

Service

Raymond Odonoghue dealt with my service who was professional and better than Stephen James. The only issue I have was the state of my car when it was returned. It was covered in dirty water inside over my door cards and rear cream seats.

Service

Excellent skilled staff

Service

would have been completely satisfied, but one item i asked to be correctred was not

Service

Problem was identified and resolved

Service

Whilst the car was with you, I received a telephone call for an advisory warning on the rear brakes. However, The service paperwork states this as "needs urgent attention".Car was not fully vacuumed/cleaned.Car now has a failed headlight

Service

I've used Specialist Cars since I moved to Hitchin 11 years ago ad have always been satisfied with their service

Service

The work scheduled was carried out - no complaints. However see above and below.

Service

All done as stated

Service

You are professional and always deliver what you say you will

Service

We could not get an appointment for 4 weeks to arrange the original service.

Service

No issues at all. Findings from the service communicated clearly and effectively through email, video and face to face conversation.

Service

Completed in good time, great range of drinks whilst we wait and the car was immaculate after the free wash and hoover

Service

1st service was not completed and residual work is still required. Specialist Cars shows lack of flexibility and prioritisation when it comes to completing this residual work. I wish to speak with the Service Manager when I return.

Service

Although the service personal were great the fault still remained on my vehicle even though that had it in fr a few days and I have had to re-book

Service

Very helpful booking in and during the service.

Service

We had arranged for our car to be collected as our other car has recently been stolen. We were informed the day before the service that unfortunately no driver was available. We appreciate that people go off sick etc but it wasn't a lot very helpful

Service

Although the car was dealt with (eventually) I did not enjoy the experience of dealing with the Service Department.I do not think I was treated fairly and I certainly did not feel valued.

Service

I have been using Specialist cars for a number of years as an owner, previously with company cars.Sadly, the excellent service I have received in the past has deteriorated.

Service

The job was done

Service

An ongoing starting issue has yet to be resolved.

Service

when i mentioned to the service assistant that i thought this cost was excessive i was told abruptly that `we don`t work for nothing` which i felt was not only rude but showed BMW in an exceedingly this dealership in a very bad light.

Service

It was my first service at BMW. It wasn’t explained that I could have waited for my car or what other options were available

Service

Keep being let down by the service team my car has been in so many times for boot rattle but it never seems to be fixed and I have to just deal with it.

Service

Excellent service except bit of a delay in being able to be booked in

Service

Over 3 hours for oil change service and fitted non BMW parts - wiper blades not genuine BMW replacements, Halfords would have been a lot cheaper and quicker.

Service

Everyone was pleasant. Easy time

Service

Only price hold back 5*

Service

Fred was fantastic, made us feel comfortable, listened to what we wanted and was very accomodating to our situation, I would recommend him to friends and family as the go to guy

Service

Originally poor response from service department who told me the car was covered on BMW warranty and would be picked up by them and sorted. It wasn’t. Great difficulty getting a date for service. Once in the workshop, service was good.

Service

Had arranged a loan car. Would have been helpful if car available had been refuelled. Having to locate fuel station when already late for work was not helpful. however very impressed with customer service as Ray was very helpful. Thank you.

Service

Work was carried out in full, and the staff are pleasant.

Service

The communications priming me my service is due, and those on the day while the car is being serviced are excellent and timely. The complimentary car wash & valet are a big bonus.

Service

Issues dealt with and provided a solution for a replacement car when it couldn't be fixed in a day. Find the wait a bit necessary when collecting the car, especially as there was no one else around.

Service

Very polite and curtious staff.

Service

asked for puddle lights to be installed and wrong lenses were installedasked fro number plate screw covers to be installed and none were added

Service

Went very smoothly

Service

Service completed efficiently with full feedback on status of vehicle

Service

No one could tell me how much the service would cost until finished. How is this possible? My car wasn’t cleaned as promised. Got charged for screen wash even though I had filled it up the day before. Bottle not left in car for me as promised.

Service

My car was ready and waiting outside the service area window, but it took another 20 minutes or so before I was called by reception. The receptionist was however very apologetic for the delay.

Service

Not enough space for me to write up my total satisfaction with my BMW's, E21, E30, E39 and F11. Does BMW understand why us racers love the E30? No car since then is so wicked - why not have a 'wicked mode' in modern BMW's and use an LSD to drift?

Service

Poor contact , service is ok The e-mail idea is good

Service

Again, thanks to Colin Donno..

Service

Please see above coments.

Service

MOT not possible due to machine breakdown, and not warned in advance

Service

Booked in service + said the boot switch at the back of the car was not working.This was not repaired and I am asked to bring the car back for 1-2 days.

Service

Good job done on time

Service

Always receive a friendly and professional service. Car always looks smart after the valet too!

Service

Service centre are excellent however marked very satisfied because I often receive calls from the sales team about events I am not always called back a a promised when I expanded I am looking to change my car for a smaller model.

Service

Service was just fine. Always was kept informed as to how long the service would be. (i waited for my service)

Service

fabulous

Service

Very friendly staff at the service department. Comfortable waiting area.great little touch off the service technician sending a video of the service.

Service

Very satisfied, I just find BMW are very honest when it comes to repairs and issues, I hope I can continue to trust them.

Service

good service, efficient and friendly people, good facilities for waiting while the job is done.

Service

As above " The best"

Service

Some outstanding service items to be completed

Service

After allowing the service dept to keep my car for another day to get a part, the vehicle was returned to me with a rattle coming from the centre console area. The driver who returned the car must have heard it but did not inform the dealership

Service

Car was picked up and delivered back. Totally trouble free experience.

Service

The experience from the Stevenage centre was excellent.

Service

All questions I had were well answered

Service

Only negative was I not told about any service plans service plans. First service and was told I would be spoken about it did not bring it up myself as was not sure it was still an opinion

Service

Always a good experience

Service

Always made to feel welcome and never rushed

Sales

I was kept informed constantly. When the car arrived, I was given a tour and all instruments explained.

Sales

Ashley brilliant in every facet from introduction to car pickup with a lesson.

Sales

I have bought my last three cars from Specialist Cars - I am a happy customer - which speaks volumes

Sales

Team are excellent

Sales

From the first minute that I first spoke with Ryan James he remained attentive, reliable, professional and genuinely a pleasure to deal with. He turned what was originally a pipe dream, into reality - i still have a huge smile on my face!

Sales

As above professional and helpful

Sales

Great sales person, made our experience very positive.

Sales

Just the best

Sales

Very good service , the only reason for the slight deduction was the paper work for payment days was wrong and the model deletion was not done when collecting the car . Apart from these minor issues all good

Sales

Good display of vehicles.

Sales

As above, excellent service.

Sales

Angelo is excellent and a pleasure to deal with

Sales

Liked the email updates

Sales

All round good. It took only a week from paying deposit to collect the new car with my private number plate on.

Sales

Lee Barker from Specialist Cars was highly professional through the process and made the collection day quite special.

Sales

Definitely one of the best purchases I’ve made this year.

Sales

Apart from Steve, at the sharp end, everyone else seems to have told a string of 'porky pies' about the reason for the delay in delivery. I'm still convinced I have not had an honest answer. Not really the dealer's fault: UK CEO's team screwed up.

Sales

Again good impression gained from dealings with both sales and finance staff.

Sales

Ryan James provides me with an excellent pre sales and after sales service, so I had no questions or issues

Sales

Ashley dealt with everything. There were no issues at all

Sales

I was kept informed of status from ordering to delivery

Sales

It was just really nice and easy

Sales

All easy & slick

Sales

Gary Hampton made the purchasing of the car very easy .

Sales

Very good sales people. No undue pressure and delivered hen arranged

Sales

Great service

Sales

Nothing to criticise. I particularly liked the way the staff were knowledgeable but didn’t give me the ‘hard sell’.

Sales

Again this is my sixth BMW purchased (1 used, 5 new) from Specialist cars I have found all the staff I deal with both experienced with product knowledge and curteous.

Sales

My salesperson, Ashley Baulk was fantastic

Sales

Handover and delivery of car was poor - car was not unveiled as previous.Sales person had no idea about my new car (not even the service interval) and she forgot to include my car protection pack, which meant an additional return to the garage

Sales

Excellent salesman for whom nothing was too much trouble