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Mot was not carried out on the day and I had to take it back the next day. This combined with the fact that last time I had to take it back because the oil was not filled up.
They are reliable and helpful and efficient
Again this time very satisfied -
Not the usual level of customer service, vehicle was returned unwashed which is not the norm.
1. while you wait appointment and you exceeded the quoted time significantly with no warning or apology. 2. condition video was sent to a very old email address not my current one which has been communicated to you
My 5 year body check was due at Specialist cars Stevenage, I was then told I had to take it to Hitchin I refused as I was told to bring it to Stevenage left a message on Paige's phone it was to late to bring it down never ever phoned me back//
the job( windscreen washer blockage)was scheduled for Friday. On Saturday morning was told the job had not been done.3 and a half hours wait later I was presented with a £170 bill and told it was my fault for using the wrong screenwash.Warranty ???
Short staffed, so delays
Always good service
Once there - they were great.. the team is a real credit to the company
Unexpected increase in cost due to additional work required when key fob was read in. Different to in car service requirements, also was left stranded at dealership as all staff gone and I couldn't get my car back
Good value service
Service was dealt with efficiently and staff were helpful.
We got good service from the staff
Vehicle check indicator was not picked up during service work and I have to bring the car back again to have it reset!
It took 3 days to fit a passenger door mirror. The delays were caused by having to wait for parts to be delivered on the next day. I appreciate that the problems were unexpected, but it is still very disappointing.
Our tyre pressure was altered (said they were over inflated) which has now resulted in error message showing they are not at correct pressure
Once having agreed the timings needed the process was nearly perfect; however my request for a telephone call in time to catch a train back from Cambridge to Stevenage and hence a car meet time was very last minute, albeit successful in the event
Completely happy with the service. I left the car all day and picked it up the next morning having been told it was ready. I then had to sit in the service reception for 1 1/2 hours. I was not happy to waste that time.
Alex and Yousef are immensely helpful. Great service.
Car was not washed during service. I was advised when I arrived there was a possibility that this may be the case but whilst waiting every single other car came out from service having been washed. It wasn't that busy and I was very disappointed
Steve Tierney in sales took control of my problem and fast tracked it to get my X5 back on the road, as he new I needed it urgently for a busy few days travelling.
There was a mix up with my service package which meant I was charged for something that was covered. However, it was resolved efficiently and professionally by Yousef.
The overall process is fairly streamlined and expectations are clear from the outset. Over and above, people go the extra mile with a balanced demonstration of empathy and professionalism. (This was the case with Stephen James, Enfield as well)
Excellent knowledgeable customer service from Lauren Joyce but "90 min. service" took 3 and a half hours due to workshop equipment failure-but Lauren did keep me informed and apologised for the delay. Sensible price as well.
Service carried out promptly and on time
As described above and the excessive cost incurred.
On time and no surprises
As detailed above. Poor customer service.
All work completed and kept informed and updated
Car was quick and had been washed which I was not expecting - just for an MOT
Every thing covered which I asked to be done.
Having raised my concerns, and offered a solution, i have been offered a derisory settlement. One star under these circumstance is far to high a score.
have a service contract and break fluid change not covered. £101 fro a couple of liters of fluid.
I would also like to say Thank you to Lauren Joyce who managed my Car and what a great staff member for BMW!
Simple pre booked mot took far too long and wait for car wash was ridiculous. Either get more people or don't offer car wash for simple mot.
as a disability coustomer i was treated really well by the team
My overriding concern for a warranty check was the seat leather condition. it is severely damaged on the drivers seat and I assumed that as the car has only done 11,000 miles it would be covered by the warranty. I am exceedingly careful,
Very poor in recognising that you are a customer.
No complaints but I did get a loan manual vehicle when I drive an automatic. it would have been good to have a choice as I haven't driven manuals for years.
Forgot to stamp & complete the service book despite me asking specifically that this had been done.Collected the book the next day to complete.
It felt as though I was managing the process rather than my service advisor.
Always very slow to get the car round to me for collection.
Everyone I encountered in the service department was friendly, professional, and very helpful. They looked after me very well on the two recent visits for the service.
No complaints at all
Good service by experts
Booked car in 2 weeks before mot due dropped car off before 8.30 am asked if they could have it ready by 4pm arrived back at 4pm the car hadn't been moved then had to wait nearly 2 hours for it to be done not best pleased
Went in for a light bulb change despite having the car for only 7 months. Waited 2 hours and 30mins with no update. Only until I started to enquire did I get my vehicle returned. When I questioned why it took so long no one could provide a response.
Disgusting dirty loan car, poor customer service and overall terrible experience.
The pick up/delivery service worked well but I had to phone a few times to find out what was happening as it was taking much longer than expected. I expected to be kept up to date with progress but wasn't and in fact you had the car a week.
Two things they where asked to report on drive door issue door catching rear door no feed back. Also altough free wash and vac i didnt expect the boot so still have sawdust in it on plastic liner where not hovered
I was not charged for the investigation otherwise it would have been 0
Car service was ok. But on returning the car a fault was found and nothing was communicated to me as to what the fault was or if I should be observant.
Would have got 5 stars if hadn't had taken 4hrs for a service, I wouldn't have minded but I was sat waiting in the seating area for the whole duration.
Service at the Stevenage BMW dealership is excellent.
Had my vehicle for a week for a service. Loan car had not been cleaned and was covered in rubbish on the inside.
There was a mistake made when the car was booked in resulting in 2 separate entries being added to the cars service record (on different dates) for the same service. This remains despite returning the car and people told it had been fixed.
Because really good
I had to challenge for a fair price. When I came to pay the original higher price was still on the system.
Being relatively high mileage, I expect components to wear out. Using a main dealer, I expect to pay more for remedial work. Repairs were made efficiently. I was kept updated on progress.
We have now got our second motability vehicle through Gary at Stevenage who is brilliant, but for services and the sagas we have each time, the waiting around when told it will be ready, so bad we wont get bmw for our next car because of service dept
I was called at about 4pm & told my car would be ready at 5pm. I arrived promptly & was told that the repair had been done but it hadn't been valeted so if I waited 30 minutes the valet would be done. Over an hour later I finally got the car back.
Well looked after
Same reason as above. The receptionist was friendly, efficient and helpful. The service advisor was also the same. The entire process was pleasant and pain-free!
Issues resolved, took a little longer than expected but the service was excellent, thank you
I was called once with a different price then called again with another price it was very disorganised and I felt messed about
Communications were good, but it took quite a while to do everything and it was expensive.
I purchased my current BMW from Specialist Cars Stevenage and have never had a bad experience with them, happy to keep using
As per comments above. The only thing I think which could be enhanced is probably a line by line walk through (on paper) of what you don't get standard vs non standard in the car. Eg I assumed I would get 360 parking cameras but I didn't.
Everything went smoothly and quickly
Great experience purchasing car from specialists cars of stevenage.
Very professional people and did efficient handover between staff while the main contact was away. Very helpful in answering questions and introducing me to the car
Front number plate was installed partially obscuring the radar sensor causing check control messages to be raised repeatedly. Had to bring the car back to Specialist Cards for the number plate to be fitted correctly.