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ABOUT SPECIALIST CARS STEVENAGE.

Find out more about what we do and our team.

Latest News & Events

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Complimentary BP Chargemaster Homecharge unit

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BMW 118i M Sport

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The BMW i Range

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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Hiring: Workshop Controller

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The BMW X5

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The BMW X7

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The BMW M5 - Save £20,000 + £5,000 Deposit Contribution!

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The New BMW 1 Series

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New Aftersales Opening Hours!

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The BMW Apprenticeship Scheme

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WE'RE ON SOCIAL MEDIA

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Dedicated Service Booking Number

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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BMW Help: Recalls

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The Specialist Cars Opt In

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Meet Our New BMW Genius, Max.

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Check In. Top Up. Check Out.

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VED Tax Changes

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Bump it. Snap it. Send it.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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WE ARE RECRUITING

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Diamond Cut Alloys Now Available!

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How to get connected with BMW Connected Drive.

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Christmas and New Years Opening Hours!

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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Meet the team

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Manjit Ahluwalia

Head of Business

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Claire Bate

BMW Showroom Host

Megan Ralph

BMW Showroom Host

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Harlan Logan

Retail Sales Consultant
  • Department BMW Sales

William Carr

Retail Sales Consultant
  • Department BMW Sales

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Leigh Stevens

Retail Sales Consultant
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Josh Simmons

Group Marketing Manager
  • Department Marketing

Sales Admin Team

BMW Sales Admin
  • Department Admin

James Ward

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

John David

Customer Service Manager
  • Department Aftersales

Yousef Badraia

Service Advisor
  • Department Aftersales

Alex Whitaker

Service Advisor
  • Department Aftersales

Angel George

Service Advisor
  • Department Aftersales

Raymond O'Donoghue

Service Advisor
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Ian Wilkinson

Parts Supervisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Parts

Harry Bierman

Parts Advisor
  • Department Parts

Matthew Brown

Parts Advisor
  • Department Parts

Paul Travers

Master Technician
  • Department Workshop

Paul Druce

Senior Technician
  • Department Parts

Louis Brooker

Apprentice
  • Department Workshop

Roma Colletta

Service Administrator
  • Department Aftersales

Paige Brocollo

Service Administrator
  • Department Aftersales

Julie Parisi

Service Administrator
  • Department Aftersales

Barry Hukin

Driver Co-ordinator
  • Department Aftersales

Robin Cooper

Warranty Supervisor
  • Department Aftersales

Adam Brown

Trade Disposal
  • Department Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Mot was not carried out on the day and I had to take it back the next day. This combined with the fact that last time I had to take it back because the oil was not filled up.

Service

They are reliable and helpful and efficient

Service

Again this time very satisfied -

Service

Not the usual level of customer service, vehicle was returned unwashed which is not the norm.

Service

1. while you wait appointment and you exceeded the quoted time significantly with no warning or apology. 2. condition video was sent to a very old email address not my current one which has been communicated to you

Service

My 5 year body check was due at Specialist cars Stevenage, I was then told I had to take it to Hitchin I refused as I was told to bring it to Stevenage left a message on Paige's phone it was to late to bring it down never ever phoned me back//

Service

the job( windscreen washer blockage)was scheduled for Friday. On Saturday morning was told the job had not been done.3 and a half hours wait later I was presented with a £170 bill and told it was my fault for using the wrong screenwash.Warranty ???

Service

Short staffed, so delays

Service

Always good service

Service

Once there - they were great.. the team is a real credit to the company

Service

Unexpected increase in cost due to additional work required when key fob was read in. Different to in car service requirements, also was left stranded at dealership as all staff gone and I couldn't get my car back

Service

Good value service

Service

Service was dealt with efficiently and staff were helpful.

Service

We got good service from the staff

Service

Vehicle check indicator was not picked up during service work and I have to bring the car back again to have it reset!

Service

It took 3 days to fit a passenger door mirror. The delays were caused by having to wait for parts to be delivered on the next day. I appreciate that the problems were unexpected, but it is still very disappointing.

Service

Our tyre pressure was altered (said they were over inflated) which has now resulted in error message showing they are not at correct pressure

Service

Once having agreed the timings needed the process was nearly perfect; however my request for a telephone call in time to catch a train back from Cambridge to Stevenage and hence a car meet time was very last minute, albeit successful in the event

Service

Completely happy with the service. I left the car all day and picked it up the next morning having been told it was ready. I then had to sit in the service reception for 1 1/2 hours. I was not happy to waste that time.

Service

Alex and Yousef are immensely helpful. Great service.

Service

Car was not washed during service. I was advised when I arrived there was a possibility that this may be the case but whilst waiting every single other car came out from service having been washed. It wasn't that busy and I was very disappointed

Service

See above

Service

Steve Tierney in sales took control of my problem and fast tracked it to get my X5 back on the road, as he new I needed it urgently for a busy few days travelling.

Service

There was a mix up with my service package which meant I was charged for something that was covered. However, it was resolved efficiently and professionally by Yousef.

Service

The overall process is fairly streamlined and expectations are clear from the outset. Over and above, people go the extra mile with a balanced demonstration of empathy and professionalism. (This was the case with Stephen James, Enfield as well)

Service

Excellent knowledgeable customer service from Lauren Joyce but "90 min. service" took 3 and a half hours due to workshop equipment failure-but Lauren did keep me informed and apologised for the delay. Sensible price as well.

Service

Service carried out promptly and on time

Service

As described above and the excessive cost incurred.

Service

On time and no surprises

Service

As detailed above. Poor customer service.

Service

All work completed and kept informed and updated

Service

Car was quick and had been washed which I was not expecting - just for an MOT

Service

Every thing covered which I asked to be done.

Service

Having raised my concerns, and offered a solution, i have been offered a derisory settlement. One star under these circumstance is far to high a score.

Service

have a service contract and break fluid change not covered. £101 fro a couple of liters of fluid.

Service

Excellent communication

Service

I would also like to say Thank you to Lauren Joyce who managed my Car and what a great staff member for BMW!

Service

Simple pre booked mot took far too long and wait for car wash was ridiculous. Either get more people or don't offer car wash for simple mot.

Service

as a disability coustomer i was treated really well by the team

Service

My overriding concern for a warranty check was the seat leather condition. it is severely damaged on the drivers seat and I assumed that as the car has only done 11,000 miles it would be covered by the warranty. I am exceedingly careful,

Service

Very poor in recognising that you are a customer.

Service

No complaints but I did get a loan manual vehicle when I drive an automatic. it would have been good to have a choice as I haven't driven manuals for years.

Service

Forgot to stamp & complete the service book despite me asking specifically that this had been done.Collected the book the next day to complete.

Service

It felt as though I was managing the process rather than my service advisor.

Service

Always very slow to get the car round to me for collection.

Service

Everyone I encountered in the service department was friendly, professional, and very helpful. They looked after me very well on the two recent visits for the service.

Service

No complaints at all

Service

Good service

Service

Good service by experts

Service

Booked car in 2 weeks before mot due dropped car off before 8.30 am asked if they could have it ready by 4pm arrived back at 4pm the car hadn't been moved then had to wait nearly 2 hours for it to be done not best pleased

Service

Went in for a light bulb change despite having the car for only 7 months. Waited 2 hours and 30mins with no update. Only until I started to enquire did I get my vehicle returned. When I questioned why it took so long no one could provide a response.

Service

Disgusting dirty loan car, poor customer service and overall terrible experience.

Service

The pick up/delivery service worked well but I had to phone a few times to find out what was happening as it was taking much longer than expected. I expected to be kept up to date with progress but wasn't and in fact you had the car a week.

Service

Two things they where asked to report on drive door issue door catching rear door no feed back. Also altough free wash and vac i didnt expect the boot so still have sawdust in it on plastic liner where not hovered

Service

I was not charged for the investigation otherwise it would have been 0

Service

Car service was ok. But on returning the car a fault was found and nothing was communicated to me as to what the fault was or if I should be observant.

Service

Would have got 5 stars if hadn't had taken 4hrs for a service, I wouldn't have minded but I was sat waiting in the seating area for the whole duration.

Service

Service at the Stevenage BMW dealership is excellent.

Service

Had my vehicle for a week for a service. Loan car had not been cleaned and was covered in rubbish on the inside.

Service

There was a mistake made when the car was booked in resulting in 2 separate entries being added to the cars service record (on different dates) for the same service. This remains despite returning the car and people told it had been fixed.

Service

Because really good

Service

I had to challenge for a fair price. When I came to pay the original higher price was still on the system.

Service

Being relatively high mileage, I expect components to wear out. Using a main dealer, I expect to pay more for remedial work. Repairs were made efficiently. I was kept updated on progress.

Service

We have now got our second motability vehicle through Gary at Stevenage who is brilliant, but for services and the sagas we have each time, the waiting around when told it will be ready, so bad we wont get bmw for our next car because of service dept

Service

I was called at about 4pm & told my car would be ready at 5pm. I arrived promptly & was told that the repair had been done but it hadn't been valeted so if I waited 30 minutes the valet would be done. Over an hour later I finally got the car back.

Service

Well looked after

Service

Same reason as above. The receptionist was friendly, efficient and helpful. The service advisor was also the same. The entire process was pleasant and pain-free!

Service

Issues resolved, took a little longer than expected but the service was excellent, thank you

Service

I was called once with a different price then called again with another price it was very disorganised and I felt messed about

Service

Communications were good, but it took quite a while to do everything and it was expensive.

Service

I purchased my current BMW from Specialist Cars Stevenage and have never had a bad experience with them, happy to keep using

Service

As per comments above. The only thing I think which could be enhanced is probably a line by line walk through (on paper) of what you don't get standard vs non standard in the car. Eg I assumed I would get 360 parking cameras but I didn't.

Sales

Everything went smoothly and quickly

Sales

Great experience purchasing car from specialists cars of stevenage.

Sales

Very professional people and did efficient handover between staff while the main contact was away. Very helpful in answering questions and introducing me to the car

Sales

Front number plate was installed partially obscuring the radar sensor causing check control messages to be raised repeatedly. Had to bring the car back to Specialist Cards for the number plate to be fitted correctly.