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Helpful and informative
Work carried out quickly and without problem
As above really. Booking is easy and they keep me informed as to when I can collect the car.
My service adviser kept me informed of the progress on my vehicle
Professional, courteous and prompt service
The service in general was good but I would prefer in future to be looked after by Roma
Prompt, attentive service
Mainly because the advisor was very helpful and patient with answering my queries.
The work was completed as I was looking for.
because it was very good
Great information and service
We were kept informed
All good angel was helpful
Courteous and helpful atmosphere while waiting
Ihave BMW for many years more than 30years lhave very good service by spelistcar all staff thanks
Great experience. I was kept informed on progress and I love the videos! It was a pleasure dealing with Angel. Thank you xx
Efficient and polite
did what it was booked in for - oil top up.
They resolved the problem quickly and efficiently
Booking was straightforward.
Brilliant service from start to finish.
Painless and hassle free even with the restrictions that have to be put into place.
The staff from all areas of the business were fantastic
Great staff and communication from the service team. Used Specialist Cars for more than 10 years given the high level of service always provided.
Polite staff and Paul the mechanic explained all that had been done to my vehicle. Very pleased
Everything was done correctly and I was updated everyday that my vehicle was with bmw
As noted above, great level of service
Very quick service Customer service really great
Specialist Cars collected the vehicle as agreed. They identified the problem and resolved it 100% first time (it was a creaky boot seal). They returned it as agreed and on time. I'm so relieved they resolved the problem first time.
Back to the experience I recall. Polite, treated with urgency and exactly what I expected.
Job completed on time. Vehicle check video showed I needed to replace a tyre. Something I had missed. Thanks Specialist Cars.
The team who dealt with the recall were also able to accommodate additional work in a tight time frame. The work was completed to a high standard. I find the vehicle check videos reassuring
I was kept informed on progress and swiftly dealt with.
Whole issue was dealt with and explained to me after. Very easy from booking to dropping off and collecting.
The product knowledge of the team is both reassuring and impressive, I know when I give my reg there's always recognition of the car, my car was originally one of your demo cars then they sold it twice (I'm the 2nd sale) full service history at you 2
My car was finished ahead of the time scheduled as requested. I also expressed a concern that my car skidded sometime in the week and hit a curb. Charlie got that quickly checked with the mechanics and gave me some assurance.
Resolved all my issues and managed to get it all covered under warranty.
Easy booking. Informative and helpful staff.
In on time and finished early
Car picked up from home as we are self isolating. We were telephoned when they were on their way. Likewise on completion and we were told that the dashboard, steering wheel keys etc were all sanitised upon delivery back to us.
Excellent service collecting and delivering my car from home due to shielding Winter check done
Easy process, kept well informed
Because you are always kept in touch if any further works need to be done and when works will be completed
All good thanks
Booking procedure was easy, reminder prior to the date was useful, and then as I've mentioned before Charlie smoothed the path to a satisfactory conclusion
Very polite and helpful staff. Get the job done in the time they say it will take without any issues. Used this dealership for over 10 years on this basis for multiple BMWs we have owned.
No issues whatsoever
The service was completed in the time promised and I have no reason to feel that the service was not completed as required. I was treated courteously at all times by the service consultant.
It was easy to book , at a time I wanted and Specialist Cars delivered on all expectations
Overall good service
The guy above made it a pleasure
Booking and subsequent service arrangements were undertaken very effectively.
Raised issue with seat belt after having brought in for recall issue. Team checked and couldn't recreate the issue and with the service representative also trying it himself were very transparent and didn't charge me. So that was above expectations.
The Person I dealt with was highly professional.
Efficient, perhaps could have been a bit quicker checking the car in but otherwise exactly as I would hope for.
Simple hassle free service
Staff are always helpful and engaged. Find them knowledgeable on the products.
Very organised and prepared with Covid-19 safe guards
Easy to do business with
started and finished on time, no extra charges - that's possibly a 1st!
Excellent service and clear explanation from Service Adviser Charlie Scully. You felt Charlie was on your side and he did his very best to find a fair solution, which he did. Charlie keep me fully updated on progress throughout. Outstanding service.
very good service and attention to detail
the video is excellent ...
Courteous service and always very informative.
Always made to feel comfortable when there and the staff are very helpful and not pushy
The service was dealt with reasonably efficiently
Robert Dunnett at Specialist Cars and his team always help me.
I dropped the car the previous day and was told that I could pick it up early afternoon but it was not ready until late afternoon.
Fast, efficient, friendly
Great service. Friendly reminders. Not too expensive.
I was promptly served in reception and the turn around time was very good.
Technically very efficient
All work the car went in for was carried out in timely manner this time.
Very professional service and support. Follow up phone call a couple of days later appreciated
Becky in the Service Department at Specialist Cars in Stevenage is outstanding - great communication !!!!
Absolutely no issues
Usual competent service from Specialist Cars Stevenage
Derek was very easy to deal with - helpful and informative. Hassle free. He worked diligently to find the perfect car for me and kept me fully informed. A pleasure to deal with.
All staff helpful and process well organised.
Customer care was wonderful
I've used SCS multiple times and never had anything to complain about, I think the guys (and girls) do a great job.
All very easy, especially so close to christmas
Easy to book and looked after by Roma
Staff helpful. Phoned when my car was ready
As I say the service was good
Provided full information for obtaining the service repair required, good range of date / time options and an well managed COVID safe environment
Easy to arrange, kept to promised repair schedule. .
All outstanding issues have been rectified in an expedient manner and is hopefully now fully resolved. Garage work appears to have been carried out to a high level of quality.
Excellent service from Mo
Kept informed of the condition of my car and line the video do I can see what the technician sees
Got a good price
Just a great experience
From the driver who collected and returned it to the engineers who corrected the fault and kept me informed of progress. everything worked seamlessly.
Organised and good price
Well as above really I noticed the improvement in the car on its return
Once dropped the communication was excellent and service completed on time.
Love the video of the health check. Makes me feel like you're doing your best to look after your customers.
They helped me out of a situation - Covid and self Isolating through age only.
Very satisfied, staff very helpful and keep you updated
Work completed on time and at prior agreed price
Everything was completed as promised
Polite friendly advisers and work completed In good time
Despite the delays in delivery, always kept me informed.
Professional, friendly and helpful
Our salesman Kept us in touch all the time.
Excellent service, kept me fully informed.
Was so happy I was able to collect car before Christmas day, I couldn't believe they filled the fuel tank, I've never had that with any car before. What a lovely surprise. The centre was safe and met all covid requirements.
A seamless transaction and a cracking new car.
Will provided excellent service throughout despite the very difficult trading conditions of 2020.
They are a very well stocked show room.
Follow up letters are very reassuring
This is the best service I have ever experienced from BMW in 40 years
Ditto, great experience and felt covid safe
No problems at all
Great service! Ashley has been great, he knows everything about the cars he is selling and is always very quick to answer any questions or queries. There were no pressure sales tactics and nothing was too much trouble.